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"The hotel is in an excellent location and has a Metro stop immediately opposite The room was fine if a bit cramped Ebbokers had not informed the hot ... " More

By a verified traveller on Mon 30 Oct 2017

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Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€98* Per night/room 1 Apr - 2 Apr

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double or Twin Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Twin Room (with Extra Bed)

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at SANA Reno Hotel. During your stay, you're just a quick walk from Gulbenkian Museum. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from El Corte Ingles Mall and 10 minutes on foot from Gulbenkian Museum
  • Airport shuttle service available for a fee

SANA Reno Hotel ratings based on 53 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SANA Reno Hotel

Everyone (16) Couples (20) Family (5) Other (2) Friends (6)
5 out of 5

Posted by on 19 May 2023

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Comment from Hotel Management

9 Jun 2023 by R

Dear Debora,Thank you so much for your lovely review! We are very grateful to hear such kind words. Best Regards,

4 out of 5

3 days short stay

Pros: location
Cons: breakfast
Location: Lisbon at your doorstep - look at the market down liberty avenue also take a train to Cascais
The hotel is in an excellent location and has a Metro stop immediately opposite The room was fine if a bit cramped Ebbokers had not informed the hotel that breakfast was included in the price I had paid - and although staff did get this sorted they were not exactly very friendly

Posted by , from east kilbride on 30 Oct 2017

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4 out of 5

Travelled with Toddler

I really did not find a fault with the hotel except the air con kept turning on 10 seconds after I turned it on AND I didn't agree with the 1euro a day bedroom tax. It seems pointless and pathetic that they would expect you to pay even when you have already paid your hotel fees. The staff were friendly and engaged well with my 3 year old. The location was excellent in terms of transport links the metro stop is accross the road and takes you straight to the airport. There is a shopping centre, food court and cinema within walking distance. The staff do go out of your way to help. I asked if I could leave my daughter's flower girl dress at the front so my parents who were in another hotel could collect it. I booked as a package deal flight and hotel. If you like to eat then you will love the breakfast buffet each day the varied of food changes. Yum yum!

Posted by , from Birmingham, UK on 24 Oct 2017

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4 out of 5

Nice.

Pros: close to the Metro / reasonable quality
Cons: price
nice area (a bit far from the centre) close to the Metro

Posted by , from Angola on 13 Mar 2017

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5 out of 5

ace hotel

loved the hotel. Nice sized rooms but no balcony was the only downside. Friendly staff & reception Breakfast was a bonus being hot It was a little out of the way but easy access to the City as it is near to the metro. The pool was small but always seemed to get a bed

Posted by on 15 Jul 2015

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4 out of 5

A fascinating trip

I was mostly quite satisfied with the hotel as the Receptionists were very friendly and helpful. Plenty to eat at breafast - hot and cold - and a swimming pool and sauna on 8th floor, but too cold for me at the moment. My main problem was the bath. It seems the hotel has baths with showers in most rooms. The bath is half covered by fixed glass which made it very difficult for me to get into as I had arthritis of the knee. There was no handle on the wall to help me get out. Very nervous of slipping so Reception suggested I put a towel in the bath so I could get out safely. Take your own bathmat with you if you have any disabilities. The swimming pool looked lovely but just too cold outside for me to have a swim. Breakfast was great - hot and cold food. Plenty to choose from. There's a well-stocked mini bar, and there was a tray on the table with water, nuts, chewing gum and a granola bar with a card written in Portugese. I thought these items were 'on the house' until I checked out at Reception, and had to pay for all the water I'd drunk and the items I'd eaten. If I'd known I would only have drunk the water. Apart from those things everything else was perfect and the safe worked. One last thing I should mention is that the Metro station opposite the hotel (sao Sebastion) is not worth using as the trains (the red line) don't stop there. The red line from the airport goes to another entrance of sao Sebastion five minutes up the road opposite a huge department store called Cote Englaise. There's a lift and escalators there which will take you down to the Metro where you can get the red and blue lines. I hope this helps people with disabilities.

Posted by on 6 Apr 2015

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4 out of 5
The location was perfect. Metrostation was very near and the street in front was peaceful. The breakfast was good and service ok. The only negative thing was that the walls in the hotel were so thin that you could hear every sound from neighbourrooms and corridor.

Posted by on 23 Feb 2024

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Comment from Hotel Management

1 Mar 2024 by Sana Reno

Dear, PetriThank you for the preference and the willingness to let us know your opinion about our service at SANA Reno Hotel. Best Regards,

5 out of 5

Posted by on 5 Jul 2023

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Comment from Hotel Management

27 Jul 2023 by R

Dear Sauli,Thank you so much for your lovely review! We are very grateful to hear such kind words. Best Regards,

4 out of 5
gute zentrale Lage freundliches Personl gutes Preis-/Leistungsverhältnis - Zimmer etwas hellhörig, eher laut

Posted by on 11 May 2023

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Comment from Hotel Management

14 May 2023 by R

Sehr geehrte Christian,Wir möchten Ihnen danken, dass Sie SANA Reno Hotel für Ihren Aufenthalt gewählt haben. Wir haben uns sehr gefreut, dass Ihnen unser Hotel und Service gefallen hat und wir eine tolle Erfahrung mit uns hatten. Wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen. Mit freundlichen Grüßen,Wir möchten Ihnen danken, dass Sie SANA Reno Hotel für Ihren Aufenthalt gewählt haben. Wir haben uns sehr gefreut, dass Ihnen unser Hotel und Service gefallen hat und wir eine tolle Erfahrung mit uns hatten. Wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen. Mit freundlichen Grüßen,

4 out of 5
Nice, very clean and silent. Great location.

Posted by , from Jyväskylä on 28 Apr 2022

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Comment from Hotel Management

31 May 2022 by R

Dear Ahti Thank you for the preference shown towards SANA Reno Hotel and the willingness to let us know your opinion about our service. Kind regards,

Property Features

SANA Reno Hotel offers its guests an outdoor pool and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and 3 meeting rooms are available. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at SANA Reno Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Lisbon hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 8 levels
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 1998
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Entrecampos Station (1.8 km / 1.1 mi)
  • Metro station: Sao Sebastiao Station (0.2 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

SANA Reno Hotel offers 92 accommodations with minibars and a safe. 28-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Bathtub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Restaurante – This restaurant only serves breakfast. Reservations are required.

Bar – This bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

SANA Reno Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and Eurocard. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property registry number - 1518
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: EUR 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel SANA
  • Hotel SANA Reno
  • SANA Reno
  • SANA Reno Hotel
  • SANA Reno Hotel Lisbon
  • SANA Reno Lisbon
  • SANA Reno Hotel Hotel
  • Sana Classic Reno Lisbon
  • SANA Reno Hotel Lisbon
  • SANA Reno Hotel Hotel Lisbon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.