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C. H. Chelo

2.5 star property
VIP Access

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Photo gallery for C. H. Chelo

A hotel room with two beds, a wooden slat wall, a framed picture, and a bathroom visible through an open door.
A wooden staircase with black balusters leading to a landing.
A building with multiple balconies and a sign that reads "CHELO HABITACIONES CON BANO".
A building with multiple balconies, a visible sign for 'El Sabor de Pinos', and a tree in front.
A modern bathroom with a toilet, sink, and hairdryer.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Basic Double or Twin Room

A modern hotel room with a bed, a desk, a chair, a radiator, a mirror, and a small window.

Basic Double or Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Double Room

A modern hotel room with a bed, a desk, a chair, a radiator, a mirror, and a small window.

Basic Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (3 people)

A hotel room with two beds, a desk, a mirror, a window with blinds, a radiator, and a framed picture on the wall.

Family Room (3 people)

8.8 out of 10
Excellent
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room (4 people)

A hotel room with four single beds arranged in a corner, each with a pillow and a folded towel. There is a small round table with a lamp between the beds.

Family Room (4 people)

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a chair, a painting, and a bathroom visible through an open door.

Single Room

9.2 out of 10
Wonderful
(7 reviews)
  • 6 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room

A bedroom with a bed, bedside tables, a wardrobe, a mirror, and a view of the outside.

Basic Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with four beds, a wooden chair, a table with a lamp, and a framed picture on the wall.

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

C. H. Chelo

Along with tour/ticket assistance, this pension has free WiFi in public areas and multilingual staff assistance.
C. H. Chelo offers 10 air-conditioned accommodations with slippers and blackout drapes/curtains. 22-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at C. H. Chelo, you're just a quick walk from Gran Via. Features include free WiFi in public areas and an area shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Gran Via and 8 minutes by foot from Puerta del Sol
  • Local-area shuttle service available for a fee
C. H. Chelo offers its guests multilingual staff, tour/ticket assistance, and an elevator. Public spaces have free WiFi.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 9:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

C. H. Chelo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 171 out of 421 reviews
Rating 8 - Good. 164 out of 421 reviews
Rating 6 - Okay. 64 out of 421 reviews
Rating 4 - Poor. 13 out of 421 reviews
Rating 2 - Terrible. 9 out of 421 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is clean and nice, people are very friendly. Good experience overall.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. Good hosts. Excellent location. Only problem is the elevator, went non operational two times during a week. But they fixed them the soon as they can.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Cons: bathroom particularly sink was tiny, noise from other rooms interrupted our sleep the 3 nights we stayed here. Room is really meant for one person, too tight of space for two people. Pros; location, value for money and we would stay again.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Sing

Liked: Cleanliness, staff & service
ok place to stay overnight for a budget
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service
Clean room, staff were friendly and attentive. Hotel well located for those passing through or exploring Madrid. Very well located for running in Parque Retiro. My only gripe is that I could not open the hand soap in the little packets, would be better if the hand soap was in a dispenser
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Maria Enilda Velez

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 11 nights in Feb 2026
Verified review

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

claudia M

Liked: Cleanliness, staff & service, property conditions & facilities
My kids love it, because is in the middle of there favorite stores…
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service
Al good.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Pham Hoang Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and convenient location!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff.

Friendly staff, great location and comfortable rooms.
Stayed 2 nights in Mar 2023
Verified review

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Madeleine Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very friendly and sweet! The room was also quite nice and well-located in the city
Stayed 12 nights in Jan 2023
Verified review

8/10 Good

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located good area, near from downtown. few minutes from the supermarket. Stuffs are nice and kind.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything been here twice will come back
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location 👌

Excellent location, very clean, excellent price...
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller space than I was expecting…tiny bathroom. Great location!!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. The radiator to heat property did not work well. There was an extra charge to use safe box. Not much room for bathroom.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Niury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Verified review

10/10 Excellent

Ismael

Liked: Staff & service, amenities, property conditions & facilities
We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the "Cristo del Sol"
Stayed 3 nights in Jun 2022