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Hostal Royal Cruz

3.0 star property

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Photo gallery for Hostal Royal Cruz

Hallway
Exterior
Reception
Double Room, Balcony
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle de la Cruz, 26 - 3 Derecha, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Family Twin Room, Ensuite

Family Twin Room, Ensuite

Family Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Private Bathroom

Standard Double Room, Private Bathroom

Standard Double Room, Private Bathroom

8.8 out of 10
Excellent
(5 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom

9.8 out of 10
Exceptional
(9 reviews)
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite

Premium Twin Room, Ensuite

  • 11 sq m
  • Sleeps 3
  • 2 Single Beds

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Exterior
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  • Air-conditioning
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About this property

Hostal Royal Cruz

Hostal connected to the convention center in Madrid
Along with a snack bar/deli, this smoke-free hostal has coffee/tea in a common area and tour/ticket assistance. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a communal living room and a front-desk safe.
Hostal Royal Cruz offers 12 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hostal Royal Cruz. During your stay, you'll be connected to the convention center, and just a quick walk from Puerta del Sol. You'll find features like free WiFi in public areas and a free manager's reception, plus a snack bar/deli.
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a communal living room
  • Steps from Plaza de Santa Ana and 3 minutes by foot from Puerta del Sol
  • Airport shuttle service available for a fee
There's a snack bar/deli on site. A free manager's reception is offered daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hostal Royal Cruz also features tour/ticket assistance, coffee/tea in a common area, and a front-desk safe.

This 3-star Madrid hostal is smoke free.

The hostal hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Cribs (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per person
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hostal Royal Cruz offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Hostal Royal Cruz Madrid
Royal Cruz Madrid
Royal Cruz
Hostel Royal Cruz
Hostal Royal Cruz Hostal
Hostal Royal Cruz Madrid
Hostal Royal Cruz Hostal Madrid

Hostal Royal Cruz Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 195 out of 301 reviews
Rating 8 - Good. 89 out of 301 reviews
Rating 6 - Okay. 13 out of 301 reviews
Rating 4 - Poor. 3 out of 301 reviews
Rating 2 - Terrible. 1 out of 301 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
Room and everywhere else was spotless.
Stayed 1 night in Oct 2025

10/10 Excellent

Ramon

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very clean, facilities. Staff are nice
Stayed 1 night in Oct 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in central Madrid - all local sites walkable. Area around hotel is a little seedy, but not bad - there are a lot worse areas in Madrid. There is a great variety of restaurants and bars in the area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Squeaky clean,ship shape hostel room with private bathroom proved perfect for our quick stay in Madrid. Has everything you need in small space. Very helpful and friendly staff went to great lengths to make us comfortable. Neighborhood has sights and sounds and tons of cafes but simple quiet and clean haven upstairs.
Stayed 1 night in Oct 2025

10/10 Excellent

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hostal Royal Cruz for 3 nights during my recent trip to Madrid, and I was very impressed. The location is unbeatable — you’re just a short walk from Puerta del Sol, Plaza Mayor, tons of shops, restaurants, and public transport. Despite being in the center, the room was quiet enough if you don’t get a street-facing window. The room was spotless every day; the bathroom was modern, shower had good pressure, bed was comfortable. The small extras really stood out: free Wi-Fi, complimentary water, tea, coffee & snacks available all day, and they even had a little kitchen area for heating something up. The staff were extremely friendly and helpful — from recommending places to visit to answering questions. For what you pay, this hostal offers outstanding value. If anything, the only minor issue was noise from street traffic when windows were open, but that’s common in central Madrid and didn’t spoil the stay. Overall, highly recommended. I’d definitely stay here again next time I’m in Madrid.
Stayed 3 nights in Sep 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Sep 2025

8/10 Good

Glenis

Stayed 1 night in Sep 2025

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay, right in the heart of Madrid. The concierge was so congenial despite the language barrier. Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Corbin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cosy stay in the heart of Madrid. Rooms were as expected, clean and quiet.
Stayed 6 nights in Jun 2025

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar para viajar en familia. La habitación mega limpia y el servicio excepcional. Lugar céntrico en Madrid
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location. Excellent value. Extremely helpful and accommodating staff. Very pleased with our stay. A big thank you to Rosa and Luca for making us feel so welcome.
Stayed 2 nights in Jun 2025

10/10 Excellent

Steve Lee, Marlow

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean room with everything you need. In the heart of the City with underground parking a block away. Very happy with my stay here.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Travelled with partner
Liked: Amenities, property conditions & facilities
Enjoyed our stay Staff was wonderful Great location
Stayed 3 nights in May 2025

10/10 Excellent

Normunds

Stayed 2 nights in May 2025

10/10 Excellent

pei

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff, convenient location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and really good condition of the accommodation with heat cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Judyvette

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 3 nights in Dec 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very clean and close to everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small. The bed very comfortable. You are on a main street with bars across the street & cars driving by all night. This building is four Hostel's on all the floors. They do have an elevator however when we arrived to check in it was out of order & had to haul the luggage up to the third floor. It was working by the time we returned from our evening out. This was perfect for our last night in Madrid.
Stayed 1 night in Oct 2024

8/10 Good

Jodi

Liked: Staff & service
Room much too small and no storage but friendly and helpful ataff
Stayed 2 nights in Oct 2024

4/10 Poor

guofang

Travelled with family
Liked: Cleanliness, staff & service
Too noisy at night.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay for a few nights. Don’t be “scared” by the fact that there are a few hostels in the same building or even on the same floor. This one is quiet, clean, with 24/7 desk service and a great team taking care of all your needs. I’ve been in smaller rooms at 4 star hotels. Nice bathroom too with good water pressure. Also, it’s quite surprising and lovely to have always free water, milk, tea and pastries available in the kitchen. And you can’t beat the location which is basically walking distance or a short subway ride from most iconic places and museums in Madrid.
Stayed 2 nights in Sep 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for getting around downtown Madrid. Easy access to Sol subway station. Lots of food and drink options. Staff are very kind. Hostel is absolutely spotless! Would highly recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the property. The facilities and the staff were amazing, very friendly when we arrived and the property was easy to locate. It was
Stayed 3 nights in Jul 2024