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CoolRooms Palacio de Atocha

4.0 star property
VIP Access

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Photo gallery for CoolRooms Palacio de Atocha

Signature Suite | Living area
Staircase
Outdoor pool, pool loungers
Deluxe Double Room
Property entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Calle de Atocha 34, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Place, Gran Via
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, down duvets, memory-foam beds, minibar

Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, 2 Bathrooms

Superior Suite, 2 Bedrooms, 2 Bathrooms

Superior Suite, 2 Bedrooms, 2 Bathrooms

9.6 out of 10
Exceptional
(5 reviews)
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(9 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

CoolRooms Palacio de Atocha

Victorian hotel with a 24-hour front desk and a coffee shop
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
CoolRooms Palacio de Atocha offers 35 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
CoolRooms Palacio de Atocha's great location gets high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have good things to say about the accommodations for the spaciousness and nice bathrooms
  • Steps from Plaza de Santa Ana and 5 minutes by foot from Puerta del Sol
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at CoolRooms Palacio de Atocha. Parking is available for a fee.

This Victorian Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.
CoolRooms Palacio de Atocha has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Parking on site (EUR 32 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 35 for adults and EUR 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: EUR 32 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
CoolRooms Palacio de Atocha offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CoolRooms Atocha Hotel Madrid
CoolRooms Atocha Hotel
Hotel CoolRooms Atocha Madrid
CoolRooms Atocha Madrid
CoolRooms Atocha
Hotel Hotel CoolRooms Atocha Madrid
Madrid Hotel CoolRooms Atocha Hotel
Hotel Hotel CoolRooms Atocha
Hotel CoolRooms Atocha
CoolRooms Palacio de Atocha Hotel
CoolRooms Palacio de Atocha Madrid
CoolRooms Palacio de Atocha Hotel Madrid

CoolRooms Palacio de Atocha Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 826 out of 910 reviews
Rating 8 - Good. 69 out of 910 reviews
Rating 6 - Okay. 6 out of 910 reviews
Rating 4 - Poor. 4 out of 910 reviews
Rating 2 - Terrible. 5 out of 910 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerry

Stayed 1 night in Jul 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A firm favourite when staying in Madrid. Great room size and decor. Great staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The property absolutely beautiful. The staff was amazing, location was perfect and they did amazing job converting the property to a hotel.
Stayed 1 night in Jul 2025

2/10 Terrible

Sharon

Tried canceling my reservation prior to
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicholas

Business traveller

A treasure in Madrid!!!

CoolRooms Palacio de Atocha was an amazing stay. I will be staying there anytime I am in Madrid. The room was amazing, clean, and the staff was beyond helpful. My original flight was canceled after I was already at the airport, and I called the hotel back, and they were able to squeeze me into another room for an extra night! Superb customer service!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amirdara

Travelled with group
Liked: Cleanliness, amenities
Beautiful property in a central, but not overly busy, location. Staff were all great and very attentive, and the rooms are lovely. Highly recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Natalie

This hotel really is amazing, thoughtful touches and a kind staff. The whole space is beautiful.
Stayed 1 night in Jul 2025

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff is great could improve the bar service
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cool hotel with big rooms and great staff. Highly recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Aria

Stayed 3 nights in Jun 2025

10/10 Excellent

Martin Daniel, Sherman

Stayed 1 night in Jun 2025

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and very spacious room. Very stylish decor. Staff was very friendly and welcoming. Location is the best, very central.
Stayed 3 nights in Mar 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, amenities
This was a great location close to the train station and all the great museums and an excellently maintained property with fantastically spacious rooms and great service. Courtyard, pool, and restaurant were inviting for a moment of relaxation. Highly recommend.
Stayed 6 nights in May 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Very good breakfast. Exceptional staff!!! Some of the nicest people we've ever dealt with traveling.
Stayed 2 nights in May 2025

10/10 Excellent

Noah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Liliana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent experience. This is a boutique hotel with very spacious and beautiful rooms! Lovely decoration. What set them apart was the outstanding service. Everyone is very nice, friendly and attentive. The restaurant has great food and again their service is superb! Alejandro and Eliza went out of their way to make us feel special. They accommodated my kids food preferences without any issues. Thank you so much for making our family vacation a memorable experience!
Stayed 2 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was so nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was brilliant beautifully presented and we very much enjoyed how close it was of the amenities and landmarks
Stayed 2 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what an amazing hotel staff were excellent
Stayed 3 nights in May 2025

10/10 Excellent

Julio, Playa Vista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, Mr. Domingo was very friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and wonderful friendly staff. Everyone was very knowledgeable about the city and always greeted us warmly. The rooms were clean and spacious. The bellhop was always there to greet us and opened doors. He also helped us with our bags and getting an Uber. No complaints at all..we absolutely loved this hotel
Stayed 3 nights in Apr 2025