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Zel Madrid

3.0 star property

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Photo gallery for Zel Madrid

A spacious lobby with a staircase, seating area, and a reception desk.
Point of interest
A wide, empty street flanked by historic buildings with classical architecture, including a prominent dome and ornate facades.
Point of interest
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Gran Via 25, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

Standard Room

7.6 out of 10
Good
(68 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Standard Room with Views

8.8 out of 10
Excellent
(40 reviews)
  • City view
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Superior Room

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

Superior Room (Gran Vía view)

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Standard Room (2+1)

8.4 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Standard Room (3AD)

7.6 out of 10
Good
(17 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Room (Superior Gran Via View Queen Bed 2+1)

  • City view
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Room (Superior Gran Via View Queen Bed 3AD)

  • City view
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Standard

7.4 out of 10
Good
(13 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Family Room

9.0 out of 10
Wonderful
(6 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Bunk Beds
  • Free Wi-Fi

Triple Room

7.0 out of 10
Good
(4 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room

Premium bedding, down duvets, memory-foam beds, in-room safe

Superior Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior View Gran Via Double Bed

Premium bedding, down duvets, memory-foam beds, in-room safe

Superior View Gran Via Double Bed

  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room With Views

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Room With Views

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Zel Madrid

This smoke-free hotel features conference space, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Zel Madrid offers 175 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The breakfast at Zel Madrid gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas, plus dry cleaning service and an area shuttle.
  • Free WiFi (speed: 25+ Mbps)
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Gran Via and 5 minutes by foot from Puerta del Sol
  • Local-area shuttle service available
Zel Madrid offers its guests a vending machine, tour/ticket assistance, and concierge services. Event space at this hotel measures 904 square feet (84 square meters) and includes conference space. WiFi is free in public spaces. Zel Madrid also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 26 per day); discounts available
  • Area shuttle

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11 AM on weekends; EUR 16 for adults and EUR 8 for children

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 904 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Built in 1925
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8 for children
  • Nearby parking fee: EUR 26 per day (2625 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Cribs/infant beds are available at no charge for children up to 2 years old.
This property offers central heating or air conditioning, depending on the season.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Madrid Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 610 out of 1027 reviews
Rating 8 - Good. 217 out of 1027 reviews
Rating 6 - Okay. 119 out of 1027 reviews
Rating 4 - Poor. 47 out of 1027 reviews
Rating 2 - Terrible. 34 out of 1027 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

EDGAR ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Maria

Great location, good breakfast
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Jun 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and the staff were really friendly
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Gloribel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and location!
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Kristell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and excellent staff, loved everything, will definitely stay here in my next visit to madrid!!!
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Carlomario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect area to stay, walking distance to restaurants and stores.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the hotel it was awesome
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel overall.

Great location, clean room, great service, relatively not expensive.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Maria

Professional staff and excellent location
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff were very friendly and the location is central and walkable to everything!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - very cleab
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Enrique R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel !
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graet location, walk to a lot of attractions in Madrid
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Giraldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Giraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Marian

Beautiful place
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

David A. Gonzalez

Liked: Amenities, property conditions & facilities
Great location. Front desk staff is very nice and helpful, breakfast is very good and the staff is amazing
Stayed 2 nights in May 2025
Verified

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Nice stay, spacious rooms, friendly staff. Good location to walk to multiple attractions in Madrid.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Gloribel

Liked: Cleanliness, amenities, property conditions & facilities
Good location!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and seamless check in! Highly recommend!
Stayed 1 night in May 2025