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Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property

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Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Property grounds
Rooftop terrace
2 restaurants, dinner, brunch served; Spanish cuisine
Couples treatment room(s), Turkish bath/hammam, body treatments
Premium bedding, minibar, in-room safe, desk

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

  • Sleeps 2

View all photos for Family Supreme Room

Premium bedding, minibar, in-room safe, desk

Family Supreme Room

  • Sleeps 3

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Royal Suite Red Level

Premium bedding, minibar, in-room safe, desk

Royal Suite Red Level

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.8 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room

Premier Room

Premier Room

9.6 out of 10
Exceptional
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (Supreme)

Premium bedding, minibar, in-room safe, desk

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Supreme Room Red Level

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level

9.4 out of 10
Exceptional
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Junior Suite

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Suite, 1 Bedroom

Red Level, Suite, 1 Bedroom

Red Level, Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Master Suite Red Level

Master Suite Red Level | Living area

Master Suite Red Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Velazquez Penthouse Suite Red Level

Velazquez Penthouse Suite Red Level

Velazquez Penthouse Suite Red Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Margarita Presidential Suite Red Level

Terrace/patio

Margarita Presidential Suite Red Level

  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Royal Suite

Premium bedding, minibar, in-room safe, desk

The Royal Suite

  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Supreme Room

Supreme Room

Supreme Room

10.0 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Red Level, Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Red Level, Junior Suite, Terrace

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Supreme Room Red Level (2 adults+ 2 children)

Premium bedding, minibar, in-room safe, desk

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium King Room

Premium bedding, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Supreme King Room

Premium bedding, minibar, in-room safe, desk

Supreme King Room

  • Sleeps 2

View all photos for Supreme Twin Room

Premium bedding, minibar, in-room safe, desk

Supreme Twin Room

  • Sleeps 2

View all photos for Deluxe Red Level Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Red Level Twin Room

  • Sleeps 2

Junior King Suite Red Level

  • Sleeps 2

Junior Twin Suite Red Level

  • Sleeps 2

View all photos for One Bedroom King Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom King Suite Red Level

  • Sleeps 2

View all photos for One Bedroom Twin Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom Twin Suite Red Level

  • Sleeps 2

View all photos for One Bedroom Master Twin Suite Red Level

Living area

One Bedroom Master Twin Suite Red Level

  • Sleeps 2

View all photos for Presidential Penthouse Twin Suite Red Level

Premium bedding, minibar, in-room safe, desk

Presidential Penthouse Twin Suite Red Level

  • Sleeps 2

View all photos for Family Room (Supreme 3+1)

Premium bedding, minibar, in-room safe, desk

Family Room (Supreme 3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Red Level)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

View all photos for Red Level, Suite, 3 Bedrooms

Red Level, Suite, 3 Bedrooms

Red Level, Suite, 3 Bedrooms

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Single Beds

View all photos for Supreme Room Redlevel

Lobby

Supreme Room Redlevel

  • Sleeps 2

View all photos for Two Bedroom Suite Redlevel

Premium bedding, minibar, in-room safe, desk

Two Bedroom Suite Redlevel

  • Sleeps 4

View all photos for Three Bedroom Suite Red Level

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite Red Level

  • Sleeps 8

View all photos for Junior Suite Redlevel

Lobby

Junior Suite Redlevel

  • Sleeps 4

View all photos for One Bedroom Suite Redlevel

Lobby

One Bedroom Suite Redlevel

  • Sleeps 4

View all photos for Junior King Suite With Terrace Red Level

Premium bedding, minibar, in-room safe, desk

Junior King Suite With Terrace Red Level

  • Sleeps 2

View all photos for Classic Queen Room

Premium bedding, minibar, in-room safe, desk

Classic Queen Room

  • Sleeps 2

View all photos for One Bedroom Master King Suite Red Level

Premium bedding, minibar, in-room safe, desk

One Bedroom Master King Suite Red Level

  • Sleeps 2

Presidential Penthouse Suite Red Level

  • Sleeps 2

View all photos for Supreme Room

Premium bedding, minibar, in-room safe, desk

Supreme Room

  • Sleeps 3

View all photos for One Bedroom Master Suite Redlevel

Lobby

One Bedroom Master Suite Redlevel

  • Sleeps 4

View all photos for Junior Suite With Terrace Redlevel

Lobby

Junior Suite With Terrace Redlevel

  • Sleeps 4

View all photos for Penthouse Suite Redlevel

Premium bedding, minibar, in-room safe, desk

Penthouse Suite Redlevel

  • Sleeps 4

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About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Hotel with 2 restaurants, steps from Plaza de España - Princesa
This smoke-free hotel features 2 restaurants, a full-service spa, and 2 bars/lounges. WiFi in public areas is free. Additionally, a health club, a poolside bar, and a steam room are onsite.
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 179 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club, a steam room, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Palacio de los Duques Gran Meliá - The Leading Hotels of the World. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Enjoy Spanish cuisine with garden views at Jardín de los Duques, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to body wraps, body scrubs, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Steps from Plaza de España - Princesa and Royal Theatre
  • Dogs welcome for a fee
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa, a health club, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A seasonal outdoor pool, a rooftop terrace, and a library are also featured at the business-friendly Palacio de los Duques Gran Meliá - The Leading Hotels of the World. Parking is available for a fee.

This Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
Jardín de los Duques - Overlooking the garden, this restaurant specializes in Spanish cuisine and serves brunch and dinner.
Los Duques Grand Café - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 35 per night)
  • Valet parking on site (EUR 35 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 42 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Jardín de los Duques
  • Los Duques Grand Café

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 42 per person
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 735 out of 851 reviews
Rating 8 - Good. 85 out of 851 reviews
Rating 6 - Okay. 20 out of 851 reviews
Rating 4 - Poor. 7 out of 851 reviews
Rating 2 - Terrible. 4 out of 851 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel, everyone was so nice and helpful. We are going back there! <3
Stayed 1 night in Sep 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Julie

Stayed 4 nights in Sep 2025

10/10 Excellent

Phoi-Thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in Madrid that’s dog friendly

Pet friendly hotel that has great amenities and service. One bedroom suite is well designed and perfect for us with two dogs - one being a German shepherd. Worth paying for the red level for the additional breakfast options and tapas snack with the wine and cava included.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
Fabulous location with close proximity to the Opera House, Palace and Gran Via (shopping). Wonderful staff, super comfortable rooms with fabulous black out curtains- slept like a baby! At night- hopped up to the 7th floor rooftop bar for an evening snack and drink with a wonderful view of the palace and opera house. Highly recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Antony James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were looked after and made to feel very welcome. All the staff were attentive, efficient and thoroughly professional. No hesitation in returning to this hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No spa
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrew Robert William, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just back from a short stay. Excellent hotel overall with good dining options. What really stood out to us was the helpfulness and friendliness of all the staff we dealt with. The only minor quibble was that the gym, although quite well equipped, was a bit cramped.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andres, Atlanta

Stayed 1 night in Sep 2025

10/10 Excellent

Adriana

Stayed 4 nights in Jul 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Walter, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I have stayed in.
Stayed 5 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Small pool though
Stayed 5 nights in Aug 2025

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just wonderful

This hotel is absolutely fabulous in every way- the whole ambiance, the Rooms, the staff and the food … just everything is amazing. I totally recommend the red level for the excellent room comfort and the complimentary food and drink in the red level lounge … I can’t wait to go back
Stayed 3 nights in Aug 2025

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. High quality service. Turn down at night with water, chocolate, and slippers was an excellent touch. Staff always greeted me by name. I did a Thai massage in the spa- top notch! The pool isn't amazing but we weren't really there for that.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrzej

Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spectacular. Instead 5 star, it should be rated. 10 star. The staff was unbelievable, courteous outstanding service to the customer
Stayed 2 nights in Jul 2025

10/10 Excellent

Edgar, La Entrada

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio al cliente, muy amables
Stayed 3 nights in Jul 2025

10/10 Excellent

samir

Stayed 6 nights in Jul 2025

10/10 Excellent

lindsay

Stayed 4 nights in Jul 2025