Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property

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Rooftop terrace
2 bars/lounges, poolside bar
Reception
Front of property – evening/night
Rooftop terrace

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

Premier Room

  • Sleeps 2

Family Supreme Room

  • Sleeps 3

Deluxe Room

  • Sleeps 2

Royal Suite Red Level

  • Sleeps 2

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Premier Room

9.6 out of 10
Exceptional
(27 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Supreme Room Red Level

9.6 out of 10
Exceptional
(12 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Red Level, Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Red Level, Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Master Suite Red Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Velazquez Penthouse Suite Red Level

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Margarita Presidential Suite Red Level

  • 168 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

The Royal Suite

  • 200 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Supreme Room

10.0 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Red Level, Junior Suite, Terrace

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Premium King Room

  • Sleeps 2

Supreme King Room

  • Sleeps 2

Supreme Twin Room

  • Sleeps 2

Deluxe Red Level Twin Room

  • Sleeps 2

Junior King Suite Red Level

  • Sleeps 2

Junior Twin Suite Red Level

  • Sleeps 2

One Bedroom King Suite Red Level

  • Sleeps 2

One Bedroom Twin Suite Red Level

  • Sleeps 2

One Bedroom Master Twin Suite Red Level

  • Sleeps 2

Presidential Penthouse Twin Suite Red Level

  • Sleeps 2

Family Room (Supreme 3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms (Red Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

Red Level, Suite, 3 Bedrooms

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Single Beds

Family Room Grand Supreme

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Premier Room, Connecting Rooms

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Family Room, Connecting Rooms

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds

Supreme Room Red Level Connecting Rooms

  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

Supreme Room Red Level Connecting Rooms 4+4

  • 1 bedroom
  • Sleeps 8
  • 2 King Beds

Red Level Suite Junior Connecting Rooms

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

Red Level Suite Junior Connecting Rooms 4+2

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

Supreme Room Redlevel

  • Sleeps 2

Two Bedroom Suite Redlevel

  • Sleeps 4

Three Bedroom Suite Red Level

  • Sleeps 8

Junior Suite Redlevel

  • Sleeps 4

One Bedroom Suite Redlevel

  • Sleeps 4

Junior King Suite With Terrace Red Level

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

One Bedroom Master King Suite Red Level

  • Sleeps 2

Presidential Penthouse Suite Red Level

  • Sleeps 2

Supreme Room

  • Sleeps 3

One Bedroom Master Suite Redlevel

  • Sleeps 4

Junior Suite With Terrace Redlevel

  • Sleeps 4

Penthouse Suite Redlevel

  • Sleeps 4

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About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

2 restaurants, 2 bars/lounges, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a steam room, and a rooftop terrace are onsite.
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 179 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, slippers, designer toiletries, and bidets. This Madrid hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Palacio de los Duques Gran Meliá - The Leading Hotels of the World. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Enjoy Spanish cuisine with garden views at Jardín de los Duques, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and bike rentals
  • Guests have great things to say about the helpful staff and the comfortable accommodations
  • Steps from Plaza de España - Princesa and Royal Theatre
  • Dogs welcome for a fee
Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers its guests a health club and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A rooftop terrace, a library, and multilingual staff are also featured at the luxury Palacio de los Duques Gran Meliá - The Leading Hotels of the World. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
Jardín de los Duques - Overlooking the garden, this restaurant specializes in Spanish cuisine and serves lunch and dinner.
Los Duques Grand Café - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 45 per day)
  • Valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 45 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Jardín de los Duques
  • Los Duques Grand Café

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Valet parking fee: EUR 45 per day
  • Nearby parking fee: EUR 45 per day (6562 ft away)
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 759 out of 876 reviews
Rating 8 - Good. 86 out of 876 reviews
Rating 6 - Okay. 20 out of 876 reviews
Rating 4 - Poor. 7 out of 876 reviews
Rating 2 - Terrible. 4 out of 876 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

8/10 Good

Alpa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it is a beautiful property and one can see touches of it being a palace if the dukes everywhere. Very grand. Rooms were clean, well furnished, lots of closet space, very comfortable bed mattress, pillows and comforter. Bathroom was beautiful with a shower and tub ( although we prefer shower only). There was free coffee and tea in the room and water ( the water is drinkable from the taps). A nice welcome was a box of the local delicacy ( nougat) in the room when we checked in and chocolates the next day. The staff was very friendly and helpful. Check in was smooth and since we arrived on Xmas day, we were welcomed with a drink of a really good Kava, which felt great as it was late evening and perfect welcome after a flight. Our room in general was very spacious but was on top floor which has dormers. So there was very little natural light, the dormer took up a lot of space so visually the room looked large but there was space that was not usable. We also kept hitting our head against the dormer every time we had skirt around a desk to go open or close the small window shades. I am not sure if related to the category of room or availability as we checked in late. I would take a smaller room next time and have a large window. Also we had 2 rooms and were able to get adjacent rooms, our daughter’s room was on the corner and had proper high ceilings all over.
Stayed 2 nights in Dec 2025

10/10 Excellent

Simon, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and friendly. Loved my stay there.
Stayed 4 nights in Dec 2025

10/10 Excellent

HAJAR

Stayed 1 night in Dec 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and helpful staff. Great location. Interesting lobby, beautiful restaurant and gardens. A lot to please the eye here.
Stayed 1 night in Dec 2025

8/10 Good

MRS D J BREEZE

Breakfast buffet very good. Warm food well below average Staff in red level lounge very attentive
Stayed 3 nights in Dec 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to make our stay comfortable!
Stayed 3 nights in Dec 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Especially housekeeping and the bar/restaurant staff are excellent as is the food and beverage operation.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denis is a total Bro
Stayed 4 nights in Nov 2025

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing! From the breakfast to the room, to the service- 5 stars!
Stayed 4 nights in Nov 2025

10/10 Excellent

MARTA

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Loved the hotel, the rooftop, the breakfast, everything!
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service from the concierge and reception staff. Stayed at many 5 star hotels, the level of service is another level in this hotel. Super friendly, helpful and professional staff. A big thank you to Konstantin, Paula, Lucas and Azahara. You made our trip to Madrid very special and memorable. Stunning design and decor in the common areas and the room. Very clean also . Excellent food. We enjoyed our stay so much, that we extended it.
Stayed 3 nights in Oct 2025

10/10 Excellent

karam

Stayed 1 night in Oct 2025

10/10 Excellent

CARMEN, Rancho Santa Margarita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best check in and hotel experience I’ve ever had. The staff is absolutely dynamite and treat you like they absolutely adore you. Would definitely stay again and again and again. Room was absolutely beautiful and the club lounge and breakfast was amazing as well. The perfect hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience in itself. Madrid is a wonderful city. But this hotel made the experience even better. We stayed at suite red level or what should be in the US club level. The amenities and services that it included are amazing and plenty. The Hotel looks and feels new, elegant and yet modern. They have pretty good gym facilities. But the star are the employees. Such great attention to detail. They seem to really enjoy imaging your trip special and unforgettable. Best hotel experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 4 nights in Oct 2025

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay. The experience was wonderful—everyone was kind, welcoming, and attentive.
Stayed 3 nights in Oct 2025

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 7 nights in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel really goes out of their way to provide service. Location is great for walking everywhere is Madrid. This is one hotel that I would return to. Their restaurant is excellent and beautiful. The Thai massage was incredible. Our laundry was done perfectly. I loved this hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel, everyone was so nice and helpful. We are going back there! <3
Stayed 1 night in Sep 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Julie

Stayed 4 nights in Sep 2025