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Petit Palace Arenal

3.0 star property

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Photo gallery for Petit Palace Arenal

Front of property
View from property
Lobby lounge
View from property
Standard Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Calle del Arenal, 16, Madrid, Madrid, 28013
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

8.6 out of 10
Excellent
(7 reviews)
  • 22 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.6 out of 10
Excellent
(34 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.2 out of 10
Wonderful
(21 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed

Similar properties

Front of property
Petit Palace Puerta del Sol
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,001 reviews
The price is €99
includes taxes & fees
9 Feb - 10 Feb
Petit Palace Puerta del Sol

About this property

Petit Palace Arenal

Hotel in Madrid, steps from Joy Madrid
Free use of bicycles, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Petit Palace Arenal offers 68 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the helpful staff at Petit Palace Arenal. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, breakfast (surcharge), and dry cleaning service are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Joy Madrid and Plaza de las Descalzas
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Petit Palace Arenal offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi and wired Internet. Petit Palace Arenal also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 28 per day); discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children
  • Nearby parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property offers central heating or air conditioning, depending on the season.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Property is also known as

Petit Palace Opera Hotel Madrid
Petit Palace Arenal Hotel
Petit Palace Arenal Hotel Madrid
Petit Palace Arenal Madrid
High Tech Petit Palace Arenal Hotel Madrid
Petit Palace Opera Hotel
Petit Palace Opera Madrid
Petit Palace Opera
Petit Palace Arenal Hotel
Petit Palace Arenal Madrid
Petit Palace Arenal Hotel Madrid

Petit Palace Arenal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 561 out of 1001 reviews
Rating 8 - Good. 325 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff who went above and beyond what was required.
Stayed 5 nights in Oct 2025

8/10 Good

Scott, Bloomingdale

Liked: Staff & service, property conditions & facilities
Overall it is a nice boutique hotel in a great location. Unfortunately our room was infested with ants. We did report this to the staff and responded with appropriate concern and expressed their intent to address the problem right away. We had family in another room and they didn’t have any issues. The staff at the front desk was awesome.
Stayed 1 night in Oct 2025

10/10 Excellent

Luz

Stayed 3 nights in Oct 2025

10/10 Excellent

Ramon, Lajas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. About a day or so prior to our arrival we got an email from the hotel through Expedia asking for more information. This included passport #, phone numbers. I felt a little uneasy but filled it out. The rest of the people in our group did not do that. It made the check in process very easy. The hotel is retrofitted, but is nice. The large stairwell that you can use has enough room to put an elevator, so that's where the elevator is. Rooms are small, but nice. Lots of outlets to charge your devices, but no USB ports. There is a closet, 2 small nite stands, one small desk, a reasonably sized closet. The bathroom is small, but has really nice fixtures. We did take a 15 minute taxi from the train station to the hotel (13 euros). The taxi was not able to drop us off in front of the hotel since they weren't allowed to go there. And on top of that our particular driver pointed in the wrong direction, in spite of what Google maps was telling me. So, I ignored her directions and we walked about 400 yards (about 130 meters) to the hotel in the opposite direction. Staff are wonderful. The included breakfast was wonderful. Wifi is fast. I measured 96 MBPS upload and download. The hotel is very close to many of the scenic highlights in Madrid. Dining options are everywhere. We walked to practically all of our destinations . Would definitely stay here again
Stayed 3 nights in Oct 2025

10/10 Excellent

sudhir

Stayed 3 nights in Oct 2025

10/10 Excellent

JO ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and walkable to destinations
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect central area in Madrid. Walkable to literally everything. Despite being in the center it was surprisingly quiet in our room. HIGHLY recomend.
Stayed 1 night in Oct 2025

4/10 Poor

Kwong

Stayed 4 nights in Sep 2025

8/10 Good

MIGUEL, LANGHORNE

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff and it's ideally located to the major attractions in Madrid
Stayed 4 nights in Oct 2025

10/10 Excellent

Wanda, Swampscott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay in the heart of it all this is the place. Clean, comfortable and spacious, and the staff was very helpful. I would recommend.
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2025

6/10 Okay

Catherine

Good place to stay if you are just going to sleep. Everyone was friendly. The first night we had ant issues.
Stayed 1 night in Sep 2025

10/10 Excellent

frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing locations and many options to eat
Stayed 2 nights in Sep 2025

6/10 Okay

SANDEEP

Travelled with family
Property is just about okay. Nothing great. Rooms are really small for 2 . However the private bathroom is nice . Property has a breakfast facility in the basement. Really expensive for the facilities on offer. The biggest advantage - you are right in the heart of the city ie Sol. Lots of dining options nearby. Very Well connected stay option. All places of visit within walkable distance
Stayed 2 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal y el desayuno
Stayed 1 night in Sep 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the centre of Madrid, could easily walk everywhere and the staff were really nice! Also a really good size room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kishore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and affordable
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesusa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem is the elevator. Only 1 , small an slow. The rest perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people knows how to treat people
Stayed 1 night in Jul 2025

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a great central location, in a pedestrian only street full of shops and restaurants. It is in an old building, totally renovated. The buffet breakfast is in a cave-like basement. Really cool! Great food!
Stayed 5 nights in Jun 2025

10/10 Excellent

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación,aunque es una continuación antigua se mantiene en muy buen estado ,staff excelete
Stayed 1 night in Jun 2025