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Room Mate Macarena, Madrid Gran Vía

3.0 star property

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Photo gallery for Room Mate Macarena, Madrid Gran Vía

Seasonal outdoor pool, open 10:30 AM to 6:30 PM, pool umbrellas
Triple Room
Reception
Daily buffet breakfast (EUR 19.95 per person)
Suite (Gran Via view)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

View in a map
Gran Vía 43, Madrid, 28013
  • Place, Plaza de Callao
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(102 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room (Exterior)

Standard Room (Exterior)

Standard Room (Exterior)

9.6 out of 10
Exceptional
(62 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (View)

Standard Room (View)

Standard Room (View)

9.2 out of 10
Wonderful
(55 reviews)
  • City view
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Basic Room

Minibar, in-room safe, desk, laptop workspace

Basic Room

9.2 out of 10
Wonderful
(47 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via view)

Junior Suite (Gran Via view)

Junior Suite (Gran Via view)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Gran Via view)

Suite (Gran Via view)

Suite (Gran Via view)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Room Mate Macarena, Madrid Gran Vía

Hotel connected to a shopping center in Madrid with a seasonal outdoor pool
Along with a poolside bar, this smoke-free hotel has a seasonal outdoor pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Room Mate Macarena, Madrid Gran Vía offers 130 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of the helpful staff at Room Mate Macarena, Madrid Gran Vía. During your stay, you'll be connected to a shopping center, and just a quick walk from Gran Via. Features include free WiFi in public areas, plus a poolside bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the pool bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on site, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Steps from Gran Via and 7 minutes by foot from Puerta del Sol
As a guest of Room Mate Macarena, Madrid Gran Vía, you'll find a seasonal outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Room Mate Macarena, Madrid Gran Vía also features concierge services, a front-desk safe, and pool umbrellas.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: EUR 19.95 for adults and EUR 19.95 for children
  • A poolside bar

Things to do

  • Seasonal outdoor pool

Family friendly

  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 1946
  • Eco-friendly cleaning products used
  • Lifeguards
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must receive written permission from the hotel in advance in order to check-in with their dog. Breed restrictions apply. Guests traveling with a dog must present their pet's current vaccination record and liability certificate at check-in. Dogs must not weigh more than 88 pounds (40 kilograms) and must be at least 1 year old. Full details will be provided by the hotel.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 19.95 for adults and EUR 19.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind, solar, and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Dogs are not allowed in public areas, including restaurants, bars, terrace, pool areas and meeting rooms. Dogs must be leashed outside of the guestroom. Dogs are not allowed to be unattended in guestrooms, except during breakfast hours.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open May 10 and close September 30.
  • Pool access available from 10:30 AM to 6:30 PM.

Property is also known as

Room Mate Rex
Room Mate Rex Gran Vía
Room Mate Macarena Gran Vía
Room Mate Macarena, Madrid Gran Vía Hotel
Room Mate Macarena, Madrid Gran Vía Madrid
Room Mate Macarena, Madrid Gran Vía Hotel Madrid

Room Mate Macarena, Madrid Gran Vía Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1004 out of 1375 reviews
Rating 8 - Good. 276 out of 1375 reviews
Rating 6 - Okay. 75 out of 1375 reviews
Rating 4 - Poor. 8 out of 1375 reviews
Rating 2 - Terrible. 12 out of 1375 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Serge

Stayed 2 nights in Oct 2025

10/10 Excellent

Awilda

Travelled with family
Liked: Cleanliness, amenities
All
Stayed 4 nights in Oct 2025

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh, varieties of food, staff was friendly, Rooms very clean, A/C worked perfect Location on busy Main Street, close to shops, restaurants and transportation
Stayed 5 nights in Oct 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2025

10/10 Excellent

PEDRO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean room and comfortable.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localidad!
Stayed 2 nights in Oct 2025

8/10 Good

Edna S

Todo bien. Desayuno para viajero que sale temprano debe ser más caliente. El desayuno To go, no estaba bueno.
Stayed 1 night in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Luxury Hotel with friendly staff, the room was beautiful and clean every day. Breakfast has variety and healthy options, the air conditioning is exellent. Also has a pool area and a grate Rooftop with the most beautiful views to La Gran Vía, Madrid. 100% recommended!
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, quiet, helpful staff. Close to everything!
Stayed 3 nights in Oct 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2025

10/10 Excellent

Carmelina

Stayed 6 nights in Oct 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nos encanto el hotel, las vegans à la Gran via y nada de ruidos
Stayed 5 nights in Oct 2025

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly.
View from rooftop
Stayed 1 night in Oct 2025

10/10 Excellent

Juan

Stayed 4 nights in Sep 2025

6/10 Okay

D

Liked: Property conditions & facilities, room comfort
Room was clean and bed comfortable and the air con was effective. However, our room was still not serviced when we came back at 3pm so had to ask them and wait. Only one cup was cleaned and the other was left dirty with coffee still inside. Over two nights they only gave us one coffee sachet for two people and was decaf. Towels not replaced either. Staff in cocktail bar lazy and indifferent. Cocktails expensive and poorly made.
Stayed 2 nights in Sep 2025

4/10 Poor

Sarimer

Travelled with group
Unfortunately, our experience was very disappointing, and we ended up checking out only hours after check in, despite having paid in full for 3 nights. Several key details were not clear based on the information and photos provided. Firstly, the lobby of the hotel is on the 9th floor (above the room floors). The ground level entrance, while requiring a hotel card to access the elevator, only had a single security guard. This setup felt misleading and made the property feel insecure. The triple room layout was awkward and uncomfortable for 3 guests, not at all what we expected based on the photos and the description. Specifically, there was a small, transparent door for the shower and a small door for the toilet, but the bathroom was otherwise open and not private. The lobby setup also felt stuffy and small, and the floor hallways felt dark. As a group of three women, we did not feel comfortable for all of these reasons and left hours after arriving. Overall, the property's description and reviews felt misleading to us, and we would advise future guests to look closely at the hotel and room setup before booking, particularly if these features are important to you.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , shops near by
Stayed 1 night in Oct 2025

8/10 Good

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion y áreas en común limpias, excelente staff en todo el hotel. La ducha es en cristal transparente lo cual no promueve la privacidad si compartes habitacion con amistades. Muy céntrico de las tiendas, restaurantes y amenidades.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and for three star hotel was extremely nice and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and attentive staff. Very centric location
Stayed 7 nights in Oct 2025

10/10 Excellent

Nephtali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!!
Stayed 2 nights in Oct 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Pictures better Need more services like ice and gym Overall nice but presented better than it is
Stayed 6 nights in Oct 2025

10/10 Excellent

Jamilette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my partner for a night and found this to be a trendy hotel with a clean room, comfy bed, friendly staff, and convenient location. Would definitely stay here again.
Stayed 1 night in Oct 2025