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4.4 out of 5

"Relaxing stay, great pool and rooms very comfortable ... Good location , a very short walk to restaurants and bars .. Would recommend this hotel " More

By MB69 on Wed 02 Sep 2015

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Hotel Description

The comfortable rooms at Urban get high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, 3 restaurants and a fitness centre are available. Built in 2005, this 5-star hotel has 96 rooms over 6 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and DVD players
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at CEBO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 4-minute walk from Puerta del Sol and 10 minutes on foot from Prado Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€180* Per night/room 16 May - 17 May

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max


Bed Count 1 Full Bed Maximum Occupancy 2 Max

Urban ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Urban

Everyone (3) Couples (12) Other (1)
4 out of 5

Urban Madrid

Relaxing stay, great pool and rooms very comfortable ... Good location , a very short walk to restaurants and bars .. Would recommend this hotel

Posted by on 2 Sep 2015

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3 out of 5

Excellent location & Staff, Hotel itself letdown

The location is excellent and the staff couldn't have been more gracious and helpful but the actual hotel is a letdown. It is claustrophobic with dark hallways and very small rooms. Additionally a musty odour is prevalent through the hotel and there is no fresh air or natural light. The windows are double glazed which minimizes outside noise. Its a pity they didn't consider the paper thin walls between rooms. We were kept up all night by the energetic exertions of the couple in the next room. The rooftop terrace is cute and funky but it too is narrow and feels crowded. The pool is nothing more than an over-sized bathtub.

Posted by on 7 May 2015

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4 out of 5

Great location and very friendly staff

Staff is very helpful and reliable for any kind of information and booking request regarding restaurants and locations to visit. Only negative points: thin walls (neighbour customer snoring) and molt in the bathroom.

Posted by on 7 Jan 2013

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5 out of 5
Super Hotel super Service sehr fröhliches Personal

Posted by on 9 Nov 2019

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Comment from Hotel Management

18 Dec 2019 by Antonio Martín, Stellvertretender Leiter

Sehr geehrter Gast, vielen Dank für Ihre Bewertung! Wir sind begeistert zu lesen, dass Sie mit Ihrem Aufenthalt bei uns rundum zufrieden waren. Im Namen des gesamten Teams bedanken wir uns vielmals für Ihre lobenden Worte zu unserem freundlichen und professionellen Service. Gern würden wir Sie wieder einmal bei uns begrüßen.

5 out of 5

Posted by on 17 Jul 2019

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4 out of 5

Posted by on 14 May 2019

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5 out of 5

Magnifique hôtel

Pros: Tout, les oeuvres d'art / musée, authentiques, jusque dans les chambres, l'architecture, l'espace ...
Cons: L'accueil à la piscine quand on ne commande pas de boisson , mais que l'on souhaite simplement se baigner (vu le prix de la chambre)
L'hôtel n'est pas à la portée de toutes les bourses mais il s'agit d'un véritable 5 *. Il est très bien situé, proches des musées et lieux d'expositions, à 10 minutes à peine à pied des quartiers commerciaux, touristiques, ainsi d'autres quartiers plus tranquilles.

Posted by , from Rennes on 1 Nov 2017

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Comment from Hotel Management

8 Nov 2017 by Antonio Martín, Directeur adjoint.

Chère Sara, Nous vous remercions pour ce retour écrit au sujet de l'hôtel Urban, à Madrid. Ce fut un réel plaisir de vous recevoir dans notre hôtel cinq-étoile dédié à l'art et à la gastronomie. Nous sommes ravis d'apprendre que notre emplacement idéal dans la ville, à proximité des lieux d'expositions tels que le musée du Prado et les quartiers commerciaux vous a séduit. Nous sommes désolés que l'accueil à la piscine n'ait pas été à votre convenance. Pourtant, toute notre équipe s'efforce d'adopter une attitude correcte, convivial, professionnel avec nos hôtes. Merci de souligner le style Art déco de notre bâtiment nouvellement construit ; c'est un plaisir de savoir qu'il vous a plu. Ce serait un plaisir de vous accueillir à nouveau très prochainement. Bien à vous, Antonio Martín, Directeur adjoint

5 out of 5

ma new home in madrid

professional and friendly check in crew. stylish hotel with cool design. comfortable bed. nice bathroom. top qualitiy at breakfast. helpful and very friendly crew.

Posted by , from SWITZERLAND on 31 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by Antonio Martín, Deputy manager

Dear James, Thank you for your review about your pleasant stay at Hotel Urban, Madrid. We are delighted you were able to have such an enjoyable stay in our beautiful city. It's very rewarding to read how you appreciated the friendly and professional welcome offered by our team, our guest's satisfaction is high on our list of priorities. Thank you for complementing the elegance of our Art Deco Style Interior Design. We are glad you found your room comfortable and thank you for commenting on the good quality of the wide range of dishes available on our breakfast buffet. The entire team very much hope that we can welcome you back in the future. Best regards,

4 out of 5

Optimaalinen sijainti viikonloppumatkalle varten

Pros: Keskustan siisti ja rauhallinen hotelli
Cons: Huoneissa, joiden ikkuna avautuu sisäpihalle, halvempi hinta.
Location: Vanhan kaupungin ydinkeskusta lähellä.
Ei moittimista, mutta sisäpihalle avautuva maisema oli melko lohduton.

Posted by , from helsinki on 18 Aug 2016

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5 out of 5


It was a wonderful hotel, best location and close to shops

Posted by on 17 Apr 2016

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Renovations + Closures

This property is closed from 1 November 2020 to 26 November 2020 (dates subject to change).

Property Features

Urban offers its guests a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A business centre, a meeting room, and a limo/town car service are available. Event space at this hotel measures 3240 square feet (301 square metres). A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Urban. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 3240 sq ft of conference space
  • 301 sq. m of conference space
  • Built in 2005
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (15.9 km / 9.9 mi)
  • Train station: Madrid Recoletos Station (1.2 km / 0.8 mi)
  • Metro station: Sevilla Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Urban offers 96 forms of accommodation with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.

CEBO – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Glass Mar – This tapas bar specialises in Mediterranean cuisine. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 33 per pet, per night
  • Weight limit: 33 lbs
  • Food and water bowls are available


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 26 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Self-parking fee: EUR 27.50 per day
  • Pet fee: EUR 33 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban Hotel
  • Urban Madrid
  • Urban Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Urban offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.