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Urban

5-star property
Carrera San Jeronimo 34, Madrid, Madrid (01) 562 1066
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4.6 out of 5
Wonderful!
See all 18 ebookers Reviews

"Relaxing stay, great pool and rooms very comfortable ... Good location , a very short walk to restaurants and bars .. Would recommend this hotel " More

By MB69 on Wed 02 Sep 2015

Points Of Interest

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Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€262* Per night/room 9 Jun - 10 Jun

Business Duplex

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Hotel Urban, a member of Design Hotels's great location gets high marks from our customers. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at CEBO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Puerta del Sol and 7 minutes on foot from Prado Museum

Hotel Urban, a member of Design Hotels ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Urban, a member of Design Hotels

Everyone (4) Couples (11) Other (1)
5 out of 5

Posted by on 24 May 2022

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Comment from Hotel Management

23 Aug 2022 by Raquel Casado, General Manager

Dear Nicholas,Thanks for this great rating.We are happy we were able to cater to all your needs.We look forward to welcoming you again. Best regards,Raquel Casado, General Manager

4 out of 5

Urban Madrid

Relaxing stay, great pool and rooms very comfortable ... Good location , a very short walk to restaurants and bars .. Would recommend this hotel

Posted by on 2 Sep 2015

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3 out of 5

Excellent location & Staff, Hotel itself letdown

The location is excellent and the staff couldn't have been more gracious and helpful but the actual hotel is a letdown. It is claustrophobic with dark hallways and very small rooms. Additionally a musty odour is prevalent through the hotel and there is no fresh air or natural light. The windows are double glazed which minimizes outside noise. Its a pity they didn't consider the paper thin walls between rooms. We were kept up all night by the energetic exertions of the couple in the next room. The rooftop terrace is cute and funky but it too is narrow and feels crowded. The pool is nothing more than an over-sized bathtub.

Posted by on 7 May 2015

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5 out of 5
Das Personal im Hotel ist sehr freundlich & hilfsbereit, so wie man es sicht von einem 5* Hotel wünscht. Kommen hier immer wieder zurück!

Posted by on 23 Apr 2024

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Comment from Hotel Management

25 Apr 2024 by Andreu Canals, Hoteldirektor

Sehr geehrter Ramon,Ihre lobenden Worte ehren uns und wir danken Ihnen herzlich für Ihr positives Feedback.Es erfüllt uns mit Stolz zu hören, dass Sie die Freundlichkeit und Hilfsbereitschaft unseres Personals so positiv hervorheben und wir Ihre Erwartungen an ein 5-Sterne-Hotel erfüllen konnten. Ihr Lob wird unser Team sicher sehr freuen.Ihre Treue zum Urban und die Tatsache, dass Sie zu uns zurückkehren, ist für uns das größte Kompliment. Wir streben stets danach, unvergessliche Aufenthalte zu schaffen und freuen uns, dass wir dies bei Ihnen erreicht haben.Wir freuen uns schon jetzt auf Ihren nächsten Besuch in unserem Hotel Urban.Mit freundlichen Grüßen,Andreu Canals, Hoteldirektor

5 out of 5
Super Hotel super Service sehr fröhliches Personal

Posted by on 9 Nov 2019

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Comment from Hotel Management

18 Dec 2019 by Antonio Martín, Stellvertretender Leiter

Sehr geehrter Gast, vielen Dank für Ihre Bewertung! Wir sind begeistert zu lesen, dass Sie mit Ihrem Aufenthalt bei uns rundum zufrieden waren. Im Namen des gesamten Teams bedanken wir uns vielmals für Ihre lobenden Worte zu unserem freundlichen und professionellen Service. Gern würden wir Sie wieder einmal bei uns begrüßen.

5 out of 5

Posted by on 17 Jul 2019

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4 out of 5

Posted by on 14 May 2019

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5 out of 5

Magnifique hôtel

Pros: Tout, les oeuvres d'art / musée, authentiques, jusque dans les chambres, l'architecture, l'espace ...
Cons: L'accueil à la piscine quand on ne commande pas de boisson , mais que l'on souhaite simplement se baigner (vu le prix de la chambre)
L'hôtel n'est pas à la portée de toutes les bourses mais il s'agit d'un véritable 5 *. Il est très bien situé, proches des musées et lieux d'expositions, à 10 minutes à peine à pied des quartiers commerciaux, touristiques, ainsi d'autres quartiers plus tranquilles.

Posted by , from Rennes on 1 Nov 2017

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Comment from Hotel Management

8 Nov 2017 by Antonio Martín, Directeur adjoint.

Chère Sara, Nous vous remercions pour ce retour écrit au sujet de l'hôtel Urban, à Madrid. Ce fut un réel plaisir de vous recevoir dans notre hôtel cinq-étoile dédié à l'art et à la gastronomie. Nous sommes ravis d'apprendre que notre emplacement idéal dans la ville, à proximité des lieux d'expositions tels que le musée du Prado et les quartiers commerciaux vous a séduit. Nous sommes désolés que l'accueil à la piscine n'ait pas été à votre convenance. Pourtant, toute notre équipe s'efforce d'adopter une attitude correcte, convivial, professionnel avec nos hôtes. Merci de souligner le style Art déco de notre bâtiment nouvellement construit ; c'est un plaisir de savoir qu'il vous a plu. Ce serait un plaisir de vous accueillir à nouveau très prochainement. Bien à vous, Antonio Martín, Directeur adjoint

5 out of 5

ma new home in madrid

professional and friendly check in crew. stylish hotel with cool design. comfortable bed. nice bathroom. top qualitiy at breakfast. helpful and very friendly crew.

Posted by , from SWITZERLAND on 31 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by Antonio Martín, Deputy manager

Dear James, Thank you for your review about your pleasant stay at Hotel Urban, Madrid. We are delighted you were able to have such an enjoyable stay in our beautiful city. It's very rewarding to read how you appreciated the friendly and professional welcome offered by our team, our guest's satisfaction is high on our list of priorities. Thank you for complementing the elegance of our Art Deco Style Interior Design. We are glad you found your room comfortable and thank you for commenting on the good quality of the wide range of dishes available on our breakfast buffet. The entire team very much hope that we can welcome you back in the future. Best regards,

4 out of 5

Optimaalinen sijainti viikonloppumatkalle varten

Pros: Keskustan siisti ja rauhallinen hotelli
Cons: Huoneissa, joiden ikkuna avautuu sisäpihalle, halvempi hinta.
Location: Vanhan kaupungin ydinkeskusta lähellä.
Ei moittimista, mutta sisäpihalle avautuva maisema oli melko lohduton.

Posted by , from helsinki on 18 Aug 2016

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About the Urban

Location Carrera San Jeronimo 34, Madrid, Madrid 28014

Property Features

Hotel Urban, a member of Design Hotels offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 3240 square feet (301 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Urban, a member of Design Hotels. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 6 levels
  • 3240 sq ft of conference space
  • 301 sq. m of conference space
  • Built in 2005
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (1.2 km / 0.8 mi)
  • Metro station: Sevilla Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Urban, a member of Design Hotels offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer available
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

CEBO – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Glass by Sips – This cocktail bar specialises in Mediterranean cuisine. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 36.30 per person
  • Covered self-parking fee: EUR 33 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban
  • Urban, Of Design Hotels Madrid
  • Hotel Urban a member of Design Hotels
  • Hotel Urban, a member of Design Hotels Hotel

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The outdoor pool closes for the season in September.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.