18 Dec 2019 by Antonio Martín, Stellvertretender Leiter
Sehr geehrter Gast, vielen Dank für Ihre Bewertung! Wir sind begeistert zu lesen, dass Sie mit Ihrem Aufenthalt bei uns rundum zufrieden waren. Im Namen des gesamten Teams bedanken wir uns vielmals für Ihre lobenden Worte zu unserem freundlichen und professionellen Service. Gern würden wir Sie wieder einmal bei uns begrüßen.
8 Nov 2017 by Antonio Martín, Directeur adjoint.
Chère Sara, Nous vous remercions pour ce retour écrit au sujet de l'hôtel Urban, à Madrid. Ce fut un réel plaisir de vous recevoir dans notre hôtel cinq-étoile dédié à l'art et à la gastronomie. Nous sommes ravis d'apprendre que notre emplacement idéal dans la ville, à proximité des lieux d'expositions tels que le musée du Prado et les quartiers commerciaux vous a séduit. Nous sommes désolés que l'accueil à la piscine n'ait pas été à votre convenance. Pourtant, toute notre équipe s'efforce d'adopter une attitude correcte, convivial, professionnel avec nos hôtes. Merci de souligner le style Art déco de notre bâtiment nouvellement construit ; c'est un plaisir de savoir qu'il vous a plu. Ce serait un plaisir de vous accueillir à nouveau très prochainement. Bien à vous, Antonio Martín, Directeur adjoint
3 Nov 2017 by Antonio Martín, Deputy manager
Dear James, Thank you for your review about your pleasant stay at Hotel Urban, Madrid. We are delighted you were able to have such an enjoyable stay in our beautiful city. It's very rewarding to read how you appreciated the friendly and professional welcome offered by our team, our guest's satisfaction is high on our list of priorities. Thank you for complementing the elegance of our Art Deco Style Interior Design. We are glad you found your room comfortable and thank you for commenting on the good quality of the wide range of dishes available on our breakfast buffet. The entire team very much hope that we can welcome you back in the future. Best regards,
This property is closed from 1 November 2020 to 26 November 2020 (dates subject to change).
Urban offers its guests a fitness centre and a seasonal outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A business centre, a meeting room, and a limo/town car service are available. Event space at this hotel measures 3240 square feet (301 square metres). A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Urban. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Urban offers 96 forms of accommodation with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
CEBO – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.
Glass Mar – This tapas bar specialises in Mediterranean cuisine. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.