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Woohoo Rooms Hortaleza

3.0 star property

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Photo gallery for Woohoo Rooms Hortaleza

Junior Suite, Balcony | Street view
Family Suite
Interior
Business Single Room
Junior Suite, Balcony | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle de Hortaleza, 21, 2, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Family Suite

Family Suite

Family Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.2 out of 10
Wonderful
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Single Room

Business Single Room | Safe

Business Single Room

9.6 out of 10
Exceptional
(5 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

9.0 out of 10
Wonderful
(19 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Junior Suite, 1 King Bed (Suite Junior with balcony) | View from room
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  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
4.5 out of 5, Wonderful, 208 reviews
Woohoo Rooms Chueca

About this property

Woohoo Rooms Hortaleza

Guesthouse in Madrid, steps from Gran Via
Along with tour/ticket assistance, this smoke-free guesthouse has a front-desk safe and free WiFi in public areas.
Woohoo Rooms Hortaleza offers 6 air-conditioned accommodations with minibars and safes. 43-inch Smart televisions come with cable channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Madrid guesthouse provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Woohoo Rooms Hortaleza. During your stay, you're just a quick walk from Gran Via. You'll find features like free WiFi in public areas and airport drop-off service (surcharge).
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Amenities include a front-desk safe, an elevator, and a water dispenser
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Gran Via and 9 minutes by foot from Puerta del Sol
  • Airport drop-off shuttle service available for a fee
As a guest of Woohoo Rooms Hortaleza, you'll find tour/ticket assistance, room service (during limited hours), and a front-desk safe. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Woohoo Rooms Hortaleza also features an elevator and a water dispenser.

This 3-star Madrid guesthouse is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 20 per day)
  • 24-hour airport drop-off shuttle on request for a surcharge

Family friendly

  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per vehicle (maximum occupancy 4)
  • Nearby parking fee: EUR 20 per day(1476 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Woohoo Rooms Hortaleza Madrid
Woohoo Rooms Hortaleza Guesthouse
Woohoo Rooms Hortaleza Guesthouse Madrid

Woohoo Rooms Hortaleza Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 204 reviews
Rating 8 - Good. 33 out of 204 reviews
Rating 6 - Okay. 10 out of 204 reviews
Rating 4 - Poor. 3 out of 204 reviews
Rating 2 - Terrible. 9 out of 204 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2025

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here are highs and lows; great location, good service (mainly digital and responsive), remodeled, very clean, quite. For the low sides: very small, not enough closets, no room to open the luggages, no paper tissue in the room. You will enjoy the place if you are a light traveler.
Stayed 3 nights in Oct 2025

10/10 Excellent

Steven

Stayed 2 nights in Oct 2025

10/10 Excellent

Rita M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Congested area. Many stores and a supermarket close by. And yet, my street side room was quiet when shuttered and no problem sleeping. Very close to Gran Vía and public transportation. Easy walk to museums. The staff was very helpful.
Stayed 1 night in Oct 2025

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities

Total Disappointment

ZERO communication with staff.Tried several times over to call no answer .Nobody at the office door was locked.We were in a very stressful and dangerous position in the hotel .NO one to seek help from.Gave up trying after several phone call attempt's.Left location to find safe accommodation that had staff working.Received call from manager appr 4hours later.Explained situation what we endured.NOT SAFE to be there.Went back to talk with the manager a few days later once again NO answer at the door.The company has total disregard for ones safety.Photos of possible aftermath from the previous day experience that we endured.Long story short .Ad they post on line are far from what they truly are!!'.Hostel at very best
Front entrance some stranger let us in .ZERO security!'
Stayed 5 nights in Sep 2025

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the hotel is extremely accommodating
Stayed 2 nights in Sep 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great all around, clean and very comfortable. The location is great, near the Gran Vía. At night time it’s a bit noise because there is a Tapas restaurant next door with people having fun until 4am. I didn’t mind but for some people might be bothersome. I would definitely recommend the Hotel and I would love to come back.
Stayed 4 nights in Sep 2025

10/10 Excellent

melissa

Travelled with family
Liked: Staff & service, amenities
Great location and very clean, comfortable room. Staff pleasant and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Keefe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and very helpful staff. Plan on not spending much time in the rooms. Super small rooms but clean. Make sure you know where the light is in the hallway downstairs on the right when coming in after dark. The area is pretty dark if you do not click that light. Overall enjoyed the stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Lugar excelente mas passei um desconforto logo na chegada. Não tem ninguém pra recepcionar e quando chegou a recepcionista Sara me fez caminhar até um outro local, depois viu que não era lá, tive que voltar tudo de novo. Não ofereceu ajuda já que o erro foi dela e saiu andando na frente. Eu cansada recém chegada do aeroporto. Despreparo e rudeza
Stayed 3 nights in Sep 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Timmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Radames A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1 is very comfortable and big enough for one person. The bed was extremely comfortable as well. The staff is very helpful. Challenging to find the entrance, but is there. You must pay attention to your messages, so you can take advantage of the checking process. I will definitely stay there again.
Stayed 3 nights in Jul 2025

6/10 Okay

Roxane

Liked: Cleanliness

Okay but not perfect

Our stay was okay. The access was not easy and even if they communicated with me before my arrival, it was not easy to locate and to know where to ring. In the room, there was only the necessary but not enough commodity. There was no ice machine in the hotel. No spoons to stir our coffee. The room was small and there was not a lot of space to put our luggage. The second day, our card and our security code stopped working so we were stuck outside the hotel. There is not always someone inside at the desk, but they can be joined by Whatsapp. The room was clean, it was renovated. The AC worked well and the staff was polite and nice to us. They offered to keep our luggage before our check in and after our check out.
Stayed 2 nights in Jul 2025

10/10 Excellent

omar

Stayed 2 nights in Jun 2025

8/10 Good

Gustavo Jaime

Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Though not a spacious room was very efficient, modern and clean. In the heart of the city walking distance to every where. Definitely a must stay hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and the staff was very friendly and helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Hamidreza

Liked: Cleanliness, property conditions & facilities
Great place for value, quiet and chill, also very kind people, I was walking to everywhere since it’s kinda in the center
Stayed 2 nights in Jun 2025

10/10 Excellent

Henry, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2025

8/10 Good

Erez

Liked: Cleanliness, property conditions & facilities, room comfort

Great place and location

Great location , very convenient system and room, clean and comfortable , reasonable rates
Stayed 2 nights in May 2025

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Novel Approach to Traveling.

Kfkekr
Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Lovely room, comfortable bed and staff very helpful and respond straight away. Great location and easy to find if you follow the clear instructions. Highly recommend
Stayed 3 nights in Apr 2025

8/10 Good

Yuet Han

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location is accessible to lots of shops and restaurants
Stayed 3 nights in Apr 2025