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Heart Hotel Milano

4.0 star property

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Photo gallery for Heart Hotel Milano

Front of property
Triple Room
View from property
Down duvets, minibar, in-room safe, desk
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Piazzale Principessa Clotilde 10, Milan, MI, 20121
  • Place, Piazza della Repubblica
    ‪2 min walk‬
  • Place, Piazza Gae Aulenti
    ‪8 min walk‬
  • Place, Via Montenapoleone Fashion District
    ‪11 min walk‬
  • Airport, Milan (LIN-Linate)
    ‪20 min drive‬

Room options

View all photos for Double Room Single Use

Down duvets, minibar, in-room safe, desk

Double Room Single Use

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Down duvets, minibar, in-room safe, desk

Double Room

  • Sleeps 2

View all photos for Standard Double Room

Down duvets, minibar, in-room safe, desk

Standard Double Room

7.6 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room Single Use, Balcony

Down duvets, minibar, in-room safe, desk

Double Room Single Use, Balcony

  • 22 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Balcony

Down duvets, minibar, in-room safe, desk

Double Room, 1 Double Bed, Balcony

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room With Balcony

Down duvets, minibar, in-room safe, desk

Double Room With Balcony

  • Sleeps 2

View all photos for Triple Room With Balcony

Down duvets, minibar, in-room safe, desk

Triple Room With Balcony

  • Sleeps 3

View all photos for Triple Room

Down duvets, minibar, in-room safe, desk

Triple Room

  • Sleeps 3

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About this property

Heart Hotel Milano

Hotel with a 24-hour front desk, near Piazza del Duomo
Along with concierge services, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, a convenience store, and a TV in a common area are onsite. Change of towels is available on request.
Heart Hotel Milano offers 52 accommodations with minibars and safes. Beds feature down comforters. Televisions come with satellite channels.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the overall property condition at Heart Hotel Milano. During your stay, you're just a quick walk from Piazza della Repubblica. Free WiFi in public areas, breakfast (surcharge), and concierge services are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and convenience store
  • Within a 15-minute walk of Via Montenapoleone Fashion District and Corso Buenos Aires
As a guest of Heart Hotel Milano, you'll find multilingual staff, concierge services, and complimentary newspapers in the lobby. WiFi is free in public spaces. Heart Hotel Milano also features laundry facilities, a convenience store, and a front-desk safe.

This 4-star Milan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 10 per day)
  • Street parking available
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 25 for children

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 10.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Nearby parking fee: EUR 10 per day (2297 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT015146A1BRZRM2TI, 015146-ALB-00215
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Cervo Hotel Milan
Cervo Milan
Hotel Cervo
Hotel Cervo Milano
Cervo Milano
Hotel Cervo Milano
Heart Hotel Milano Hotel
Heart Hotel Milano Milan
Heart Hotel Milano Hotel Milan

Heart Hotel Milano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 255 out of 988 reviews
Rating 8 - Good. 434 out of 988 reviews
Rating 6 - Okay. 207 out of 988 reviews
Rating 4 - Poor. 60 out of 988 reviews
Rating 2 - Terrible. 32 out of 988 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but nothing special

Nice hotel, room comfortable, clean but sparse. The lady who did my check in was lovely but day staff were pretty unhelpful. Polite but uninterested in my questions apart from basic answers
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, dark room and comfortable bed...very good for sleeping after hard day of sightseeing. Good location between train station and Duomo...convenient tram stop next to hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Wens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Aug 2025

10/10 Excellent

Alquma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at heart hotel Milano this week, the room was modern and gorgeous, the bathroom was big and clean, and there was a lift too. The staff were so friendly and always at reception to say hello when we came in, they even have a page with a barcode to scan which tells you the staffs favourite local food spots. The beds were comfortable and when we asked for extra pillows and towels we were given them by the time we got back to the hotel after exploring the city. It is a bit far from duomo, but the metro is a 5 minute walk from the hotel and there's a tram opposite the hotel too. I would definitely recommend this hotel to anyone planning on staying in milan.
Stayed 3 nights in Aug 2025

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was very helpful, even brought us anything we needed and was available 24/7.
Stayed 2 nights in Aug 2025

6/10 Okay

diana, Pasadena

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location is the GOOD part: walking distance from several restaurants, bars, and a shopping center. The front desk staff was friendly and helpful. However, it smelled very musty in the room every time we entered it. As a result most of the time we would leave the window open.
Stayed 2 nights in May 2025

8/10 Good

Steven

Stayed 5 nights in Feb 2025

10/10 Excellent

katie

Stayed 5 nights in May 2025

8/10 Good

David

Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in a lovely location, easy to get to everything and the staff were fabulous. A special mention for Lorenzo at reception, nothing was too much bother. We will come again!
Stayed 3 nights in Apr 2025

4/10 Poor

Vrbo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Die Unterkunft erinnerte eher an ein Bordell, Inneneinrichtung gruselig, Betten sehr unbequem, der Geruch überall unangenehm, Parkplatz Situation furchtbar
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

MHD Amar, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sorry, I can’t go again to this hotel has very small room not clean room not comfortable beds you don’t have a wardrobe … I don’t recommend. But the area is very safe
Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well can I say. We’ve been back a week from this hotel after booking it for my wife’s birthday and our anniversary. The staff at the hotel in particular Anna and lorenzo had clear communications with me from the off. On arrival the check in very smooth everything explained. As we got the room the room was well presented with balloons chocolates roses and bubbles. When we return I will definitely be booking this hotel again
Stayed 3 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Sindre

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for getting into the centre easily, not too far from a metro station or a 30 minute walk to most places.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Stayed 2 nights in Nov 2024

4/10 Poor

Carter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 minutes walk to the metro that takes you towards duomo. 15 mins walk to the Centre. Room was so small & dark. As soon as we walked in it was super warm and it had a very interesting smell which did not smell good at all. Bathroom was small and it had rust all over the tiles. Bed was big but it was not comfortable, only gave us 2 pillows which were comfortable and it was flat. Housekeeper didn’t even take our trash when they came in.
Stayed 2 nights in Nov 2024

8/10 Good

Marie-lois

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. About a 20 /30 minute walk from the centre.
Stayed 1 night in Oct 2024

10/10 Excellent

Chrischerly

Liked: Property conditions & facilities
Great!
Stayed 5 nights in Sep 2024

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, modern, clean. Just be mindful it's nearby a hospital and on a quite trafficked road, so you may hear ambulances at night and cars & trams from early morning!
Stayed 1 night in Sep 2024

10/10 Excellent

Darren

Stayed 1 night in Aug 2024

10/10 Excellent

Oluwatobi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024