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Castle Hotel

3.0 star property

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Photo gallery for Castle Hotel

Front of property
Bar (on property)
Building design
Outdoor dining
Classic Triple Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
The Parade, Neath, Wales, SA11 1RB
  • Gwyn Hall
    ‪2 min walk‬
  • Swansea Marina
    ‪16 min drive‬
  • Swansea Beach
    ‪17 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Double Room

1 bedroom, premium bedding, individually decorated

Classic Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 2 Twin Beds

View all photos for Luxury Suite, 1 King Bed, Private Bathroom

Luxury Suite, 1 King Bed, Private Bathroom

Luxury Suite, 1 King Bed, Private Bathroom

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

1 bedroom, premium bedding, individually decorated

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About this property

Castle Hotel

Hotel in Neath with free breakfast and a 24-hour front desk
A bar/lounge, a coffee shop/cafe, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a 24-hour front desk, and wedding services are onsite.
Castle Hotel offers 30 accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Satellite television is provided.

This Neath hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Castle Hotel. During your stay, you're just a quick walk from Gwyn Hall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include 3 meeting rooms, a multilingual staff, and an elevator
  • Steps from Gwyn Hall and 7 minutes by foot from Victoria Gardens
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Castle Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Neath hotel is smoke free.

Guests are served free continental breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 22-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel Neath
Castle Neath
Castle Hotel Hotel
Castle Hotel Neath
Castle Hotel Hotel Neath

Castle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 155 out of 375 reviews
Rating 8 - Good. 125 out of 375 reviews
Rating 6 - Okay. 57 out of 375 reviews
Rating 4 - Poor. 22 out of 375 reviews
Rating 2 - Terrible. 16 out of 375 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Les

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
All good, room 5 , could possibly do with some black out blinds , as the light from the street lights came thru, asides from that all good.( in fairness I spoke to reception and they made a note so all good)
Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Stayed 1 night in Mar 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant, comfortable and conveniently located

I've stayed at the Castle Hotel several times and it's always a pleasant experience. The staff are friendly and attentive, the rooms are comfortable and well-stocked, and the location is very convenient for the train station, the town centre and Neath Castle. Always my first choice of hotel when I'm visiting Neath.
Stayed 3 nights in Feb 2025

6/10 Okay

Philip

Liked: Cleanliness, room comfort
It was really disaapointing they did not offer a cooked breakfast. This has always been out go to place. However on this basis we wont be staying again. They kept sayimg to people "it did say on the website".not great customer service. As continental they only offered chesse, ham and a boiled egg (cold from the day before) !!
Stayed 2 nights in Feb 2025

8/10 Good

yasser

Stayed 4 nights in Feb 2025

6/10 Okay

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , well presented Only negative very cold no heating in room or corridor, outside temperature 3⁰
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended initial stay without any problem. Just a convienient centre of town hotel with pleasant surroundings, local amenities and restaurants.... continental breakfast more than adequate to fuel you up for day ahead. Thank you. Will be staying again .
Stayed 5 nights in Jan 2025

10/10 Excellent

Zara

Stayed 2 nights in Jan 2025

10/10 Excellent

Zara

Stayed 2 nights in Jan 2025

8/10 Good

Arwel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

David

Tired

Getting tired. Booking made inc full English but with no apology Told they had decided to downgrade to a very average continental!,, Hotel opposite very rough.
Stayed 2 nights in Dec 2024

2/10 Terrible

joe

Stayed 1 night in Nov 2024

6/10 Okay

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty an the place was fully booked for a wedding. The breakfast was buffet so everything was cold .not great .

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service

Overall pleasant

This building is old and damp in areas. However good value for money and central. My room was beautiful. Windows quite mucky. Reception lady polite and helpful. Continental breakfast disappointing. If your wanting a quiet stay this hotel is located directly in front of a very loud nightclub so take this into consideration on a Friday/ satarday night🙂
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Neil

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing stay

The staff were friendly and helpful plus the bar and dining area were very nice. However, the rooms looked tired and unclean - there were spiderwebs on the ceiling and significant black mold in the bathroom specifically around the bathtub and under the bath mat. The siding of the bath was loose/broken, the toilet cistern was faulty and would make noise unless you lifted the top to adjust the mechanism which revealed more black mold underneath and behind the toilet. I would share photos but the app wont let me for some reason. Please also be aware that when the hotel states that it offers breakfast this is not a hot breakfast, it is purely toast, cereal, cheese, ham and a salad.
Stayed 2 nights in Nov 2024

10/10 Excellent

Clare, Bradwell

Stayed 1 night in Oct 2024

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Staff friendly and nothing to inconvenient for them to assist with. In general the hotel needs updating and more time is required for cleaning the rooms - not just changing bedding. Also could do with light blocking blinds.
Stayed 1 night in Oct 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castle Hotel Neath

I have stayed at this Hotel a number of times and find it good value for money. The staff are always helpful and friendly. The room I stayed in was spacious, clean and well furnished. There are areas of the Hotel that look a little dated but generally the Hotel is good value for money. I will stay there again for my next business trip. I also left something in my room when I checked out but I had a phone call a little later to let me know they had put it to one side for me.
Stayed 1 night in Oct 2024

10/10 Excellent

Dennis

Stayed 2 nights in Sep 2024

8/10 Good

Stuart

Stayed 2 nights in Sep 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024