6/10 Okay
Tricia
4 Feb 2025
The hotel is conveniently located near amenities, but the staff was not welcoming. After we checked in, no one even directed us to the elevators. The only exception was the wonderful housekeeping lady who cleaned our room—her warm smile truly brightened our day. The front desk staff and parking attendants could certainly learn from her hospitality.
Additionally, we were scheduled to check out at noon, yet at 9:45 AM, someone attempted to enter our room without knocking. Thankfully, we had the bolt secured, ensuring our privacy.
Unfortunately, due to these experiences, I will be choosing a different hotel for my next visit to Ottawa.
Tricia
Stayed 2 nights in Feb 2025