4/10 Poor
Daniel
Travelled with family
27 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is the third time I am a guest in this property. The previous times I was happy to give it a good review. The rooms are tiny but the beds are really good as well as the shower and it is very conveniently located.
However this time we had a bad experience. We booked the room for 2 nights.
We were exhausted when we arrived from a train ride, the room was freezing but I did turned the heater on thinking that the room was going to warm up during the night. Well it did not, so I cannot tell you the pleasure of showering in a cold room in the morning. We did let know the front desk they came and witnessed the freezing air coming into the room through the fan instead of warm heat , and they said that they could fix that from their computer .At night when we came back no heater again . They offered an extra blanket or to change room . We were too tired to drag our bags so we took the blanket and spend another night and morning in cold .
We end up spending 2 nights in the cold after spending close to $1000 for the 2 nights . What was the most infuriating thing was that in the morning the guy at the front desk said he couldn’t allow more than 15 minutes past the 11 am checkout time . After all of that ! When I told him that after spending 2 nights in the cold he could allow a bit more time he said he would let the manager know about the heater , like they did not know .No word from management yet.
The entire thing was so miss managed. Proper heating is basic for a hotel .
Daniel
Stayed 1 night in Sep 2025