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Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

Aerial view
Lobby sitting area
Exterior
Reception
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪6 min walk‬
  • Iberostar Golf Course
    ‪5 min drive‬
  • Cana Bay Golf Club
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite (B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (Deluxe, Elite Club, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Sea View (Deluxe, Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

Private pool

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (C)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (B2C-US)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (B2C-US)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club (C) )

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Elite Club (C) )

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (C)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior | C)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe | C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea Facing (Deluxe - Elite Club (C) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea Facing (Deluxe Elite Club (U) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

Private pool

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe | B2C-CA)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, E)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

Private pool

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-US)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Deluxe, Elite Club, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club (U))

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Deluxe, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

Private pool

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CA)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (B2C-CA)

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Room amenity

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (U)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Double Room (Swim-up, Deluxe Elite Club, L)

Room amenity

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe, L)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club | C)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | Deluxe Elite Club | C)

Room amenity

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Superior, L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-up, Deluxe Elite Club, U)

Room amenity

Junior Suite (Swim-up, Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Courtyard View (Superior, E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, L)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, L)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club (U) )

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Elite Club (U) )

  • 40 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

1 bedroom, free minibar, in-room safe, laptop workspace

Suite (U)

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Private pool

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Deluxe Elite Club, U)

1 bedroom, free minibar, in-room safe, laptop workspace

Junior Suite (Deluxe Elite Club, U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

Private pool

Junior Suite, Sea View (Swim-up, Deluxe, Elite Club, L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Macao - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Macao - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arena Gorda Beach. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, a coffee shop, a swim-up bar, and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with body scrubs, hot stone massages, or aromatherapy at Renova Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 3 outdoor tennis courts, a gym, and volleyball
  • Guests have great things to say about the beach and the helpful staff
  • Just a 1-minute drive from Arena Gorda Beach and 6 minutes from Cocotal Golf and Country Club
Some rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

A nightclub, a hot tub, and a fitness center are also featured at the luxury Hotel Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Hotel Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

El Patio - This buffet restaurant serves breakfast, lunch, and dinner.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant is located by the pool. Open daily.
Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Elite Club - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Elite Club
  • Kabuki
  • Krystal
  • Volare

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 514 out of 1004 reviews
Rating 8 - Good. 256 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 63 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Makenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having the sister hotels nearby so we could leave our property to visit more spots in a safe, easy way. The staff’s personalities were phenomenal and made all the activities a blast. We felt cared for every where we went.
Stayed 6 nights in Jan 2025

10/10 Excellent

Paul, White Plains

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful clean, the staff was great and very attentive towards the guest. I recommend this hotel to everyone going to DR
Stayed 13 nights in Dec 2024

2/10 Terrible

James Christopher

Stayed 4 nights in Jan 2025

8/10 Good

Andrew, Innisfail

Stayed 10 nights in Jan 2025

10/10 Excellent

Arianna Marie

Stayed 5 nights in Jan 2025

8/10 Good

Carmita

Stayed 7 nights in Jan 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and superbly maintained property. I wish there was more choice of restaurants or cuisines, like genuine Mexican and Dominican dishes. Also, having bar soap in a room would be great!
Stayed 10 nights in Jan 2025

2/10 Terrible

Brandon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We hope this message finds you well. We are writing to express our disappointment and frustration following our recent stay at Riu Republica & Maco Palace. As a loyal customers who have stayed at various Riu properties around the world, I never anticipated having to write such a complaint, especially after so many positive visits in the past. However, my last stay at Riu Republica especially was nothing short of a nightmare, and I feel it is necessary to bring these issues to your attention: 1.Bed Bugs: The most concerning issue was the presence of bed bugs in our room. Attached are pictures as evidence. This is unacceptable for any hotel, let alone a reputable brand like Riu. 2.Room Key Card Issues: Throughout our stay, the key cards to our room failed consistently. We were forced to go to the front desk every night to get new cards to access our room, which was both inconvenient and frustrating. 3.Lack of Pool Towels: There was a persistent lack of towels at the pool, making it difficult for us to enjoy the amenities that we paid for. 4.Mildew and Health Concerns: The room had a significant mildew problem, which caused my asthma to flare up. This added unnecessary health risks to what was already a stressful experience. 5.Insects: We also encountered several insects in the room, including large roaches, which further contributed to the unsatisfactory conditions. Additionally, I encountered issues at Riu Palace Maco:Overcharging/Duplicate Fees
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased an Elite room thru Expedia but was checked into an inferior room which costs much less with no explanation from the staff. Only when I was taken to the assigned room did I discover that fact. I went to the front desk and asked to speak to the manager, Ceseare who agreed to provide the correct room the following day which he did. He also agreed to process a refund to Expedia for the night stayed. That has not happened yet after two weeks. I emailed the hotel but have not received a response yet. The service at the resort was very good and my wife and I really enjoyed the Elite dining experiences at three of the restaurants. The swim pool was beautiful and my wife loved it. Since they had other pools I didn’t think it was necessary to have the small pool at an extra $150/night. But it made her happy. Lots of drinks and food and top shelf liquor in our room. Love the hotel. I just want the refund promised.
Stayed 5 nights in Dec 2024

8/10 Good

GALE Lavonia, La Plata

Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about our week at RIU Palace Macao. We did the Elite Club and would definitely recommend it. The swim-up suite was everything! The only complaint was that the Elite Club room service food menu was NOT good compared to literally everything else; all the other food on the property was mostly excellent. The restaurants were great. Kabuki was our least favorite out of all of them, but it was still delicious! It’s a lot of small bites so go ahead and order everything haha. We look forward to checking out all the rest of the RIU properties in other countries!
Stayed 6 nights in Dec 2024

6/10 Okay

forrest c

Stayed 12 nights in Dec 2024

10/10 Excellent

Tunde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with lots of options for relaxation and entertainment. The food was super good - tons of variety and always very fresh. Attentive service.

10/10 Excellent

Michael

Stayed 3 nights in Dec 2024

10/10 Excellent

Latonya

Stayed 4 nights in Dec 2024

10/10 Excellent

Tamiya

Stayed 5 nights in Dec 2024

10/10 Excellent

Monique Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jordana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fantastic adult only all inclusice experience! Good food and great spaces to relax and enjoy activities. Would have been preferable to have reservations for the specialty restaurants to ensure consistent service, especially for those who had to wait for a later seating.
Stayed 7 nights in Dec 2024

6/10 Okay

Jeffery

Travelled with partner
Liked: Staff & service
The grounds were well kept and staff was friendly. The food was sub par our room smelled musty. The steak house served the worst steak I’ve ever had. They to find out we paid 2-3 k more for our stay than others.
Stayed 7 nights in Dec 2024

4/10 Poor

Rosangely

Stayed 2 nights in Dec 2024

10/10 Excellent

Susana

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2024