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Castle Inn

2.0 star property
VIP Access

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Photo gallery for Castle Inn

Interior entrance
Flat-screen TV
Exterior
Superior Room | Living area
Hair dryer, towels

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
1565 Broadway, San Francisco, CA, 94109
  • Lombard Street
    ‪12 min walk‬
  • Alcatraz Island
    ‪4 min drive‬
  • Pier 39
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Superior Room | Living area

Superior Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Living area

Superior Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Castle Inn

Hotel with free parking, near Lombard Street
This smoke-free hotel features concierge services, express check-out, and free newspapers. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Castle Inn offers 25 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the sightseeing around Castle Inn. During your stay, you're just a quick walk from Van Ness Avenue. Free WiFi in public areas, free self parking, and concierge services are available.
  • Free WiFi
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests really like the accommodations for the cleanliness and comfy beds
  • 12 minutes by foot from Lombard Street and a 4-minute drive from Alcatraz Island
As a guest of Castle Inn, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Castle Inn also features concierge services, complimentary newspapers in the lobby, and express check-out. Self parking is free.

This San Francisco hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Inn
Castle Inn San Francisco
Castle San Francisco
Castle Hotel San Francisco
Castle Motel San Francisco
Castle Inn Hotel
Castle Inn San Francisco
Castle Inn Hotel San Francisco

Castle Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 1002 reviews
Rating 8 - Good. 284 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 4 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very close to everything. clean and safe!
Stayed 1 night in Jan 2025

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpretentious on the outside but modern and well appointed in the inside. I had a very nice stay and would come here again next time I’m in the area
Stayed 1 night in Jan 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, all around!
Stayed 6 nights in Jan 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again. Very clean, great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Morgan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for almost a week while in town. It was in a good area and was safe. I didn’t have any issues while I was there. I didn’t have a car but the parking looked very tight, although it looks like that everywhere in the city. Close to a Walgreens and a little market which was nice. Room had a mini fridge, coffee maker, and microwave which made staying longer easy. The staff were very nice and housekeeping was great, even making sure to put my travel plushie in a nice spot on my bed when they cleaned. Thank you for making my first visit to the city enjoyable and comfortable :)
Stayed 7 nights in Jan 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the embarcadero
Stayed 2 nights in Jan 2025

10/10 Excellent

Gretchen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Truly wonderful hospitality. I've started at 5 star hotels with less service and care.
Stayed 6 nights in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, price and practical facilities!
Stayed 2 nights in Jan 2025

10/10 Excellent

Harald Horst, Murray

Stayed 3 nights in Jan 2025

10/10 Excellent

Helai

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

Super clean and comfy room , great location as well!
Stayed 1 night in Jan 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

CHI-TSUNG, Irvine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except the old stairs & elevator, Castle Inn is out of my expectations, compared with other of my colleagues that paid a lot for 3-star above hotels in a dirty downtown district. Two Walgreens & one Trader’s Joe at walking distances. Plus, the room is equipped with a microwave, a refrigerator, and a coffee machine. Business trip friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Sweatbox Inn

The rooms Amana A/C unit was not working. We were not warned during check in. The room was sweltering upon entering! We contacted the front desk immediately and were told the unit was most likely accidentally unplugged by housekeeping when they vacuumed. This was not the case. It was unplugged but had been done so to prevent fire. Both the Amana units cord and wall socket were completely burnt. We informed the front desk of that finding and we were told maintenance would come by and inspect it. We never heard back, and due to no vacancy a new room was not an option. The two night stay was uncomfortable. The only way to cool the room off - you had to open the door or the less than smooth operating windows. With the layout of the room being the way it was every person on the walkway could look in while you slept. Also this could only be done when you’re in the room because all our belongings were in view, and only the janky screen as security. Not close to ideal or comfortable stay. The crazy thing is when leaving there was a new Amana unit in box outside of our room staged there for install. Considering this was a weekend stay I would have to assume this was a known issue and the previously ordered replacement unit arrived Monday AM on the day we were checking out. This would suggest the front desk person played dumb when we called about the issue upon arrival. This was likely an isolated incident but it could’ve been handled much better. Our sleeps were not great…
Stayed 2 nights in Jan 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Son lives in the Condo's right next door, this is the perfect place to stay and convenient for our visits to San Fran. The room is clean, and the area is safe. The bed was comfortable too. I will be staying here when we come into to town to visit our son.
Stayed 1 night in Jan 2025

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bed

The check in took literally 2 minutes, paid and I got the keys. For check out I just left key in room and left. Rooms & bathroom were clean , bed was comfy and blanket, sheet & comforter were in good shape. Next time I would ask for top floor. folks above we’re walking around too much around 230 am, great location, street was surprisingly quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia, Roseville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice find in the heart of SF. Rooms are spacious and comfortable. I appreciate the fridge and coffee maker. Also free parking. Walkable and convenient to lots of dining options.
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well-located and convenient:)
Stayed 3 nights in Jan 2025

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and the guy was super chill and nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#1 Hotel in SF

This is not my first stay at Castle Inn. I have stayed here four times already, and for this fourth time my family stayed as well for a family celebration event we had over the Christmas holiday, and my family raved about how well their stay was and the excellent conditions of the rooms being so clean, and the front desk being extremely helpful, this is definitely my only hotel that I would trust traveling to the city and now I’ve made it my families preferred location as well. Parking is a most definite plus perk and I have felt safe staying here and entrusting this hotel!
Stayed 2 nights in Dec 2024

6/10 Okay

Mahesh

Disliked: Property conditions & facilities
Worth the price
Stayed 2 nights in Dec 2024