I am writing to express my extreme disappointment with my recent stay at your hotel. The accommodation was a total disaster and bore no resemblance to the positive reviews and photos posted online.
Upon arrival, we immediately noticed that our room’s carpets were dirty and had an unpleasant odor. We requested a room change, hoping for better conditions, but unfortunately the second room was no better than the original.
The room conditions were unacceptable:
• Windows were extremely small, allowing virtually no natural sunlight into the room
• Furniture was old and worn out
• The rooms resembled outdated apartment units rather than hotel accommodations
• The appearance was nothing like the photos displayed on your website
The hotel facilities were equally problematic. There is only one tiny elevator serving the entire building. If you’re staying on an upper floor, good luck catching the elevator in a timely manner.
The complimentary breakfast was terrible - the food was not fresh at all. Additionally, there is construction happening in the adjacent building, so unavoidable banging noises throughout the day made our stay even more unpleasant.
I must mention that your front desk staff were friendly and professional. However, there was little they could do about the poor condition of the hotel rooms and facilities.
For the money we paid, this stay was a complete waste. I would strongly advise future guests to spend an extra $100 per night and stay at other comparable hotel