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San Francisco Marriott Marquis

4.0 star property

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Photo gallery for San Francisco Marriott Marquis

Presidential Suite, 1 King Bed, Balcony
Cocktail bar
47-inch flat-screen TV with cable channels, TV, Netflix
Cocktail bar
Luxury Suite, 1 Bedroom, City View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
780 Mission Street, San Francisco, CA, 94103
  • Place, Union Square
    ‪3 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living room

Executive Suite, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(51 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.0 out of 10
Wonderful
(73 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Smoking, City View

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View, Corner

Room, 2 Queen Beds, City View, Corner

Room, 2 Queen Beds, City View, Corner

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, City View

Junior Suite, 1 Bedroom, City View | Living area

Junior Suite, 1 Bedroom, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

47-inch flat-screen TV with cable channels, TV, Netflix

Junior Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom, City View

Luxury Suite, 1 Bedroom, City View | Living room

Luxury Suite, 1 Bedroom, City View

  • City view
  • 65 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 67 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

47-inch flat-screen TV with cable channels, TV, Netflix

Junior Suite, 1 Bedroom

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Living area

Studio, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living room

Suite, 1 King Bed

  • 178 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Balcony, Bay View

Presidential Suite, 1 Bedroom, Balcony, Bay View | Living area

Presidential Suite, 1 Bedroom, Balcony, Bay View

  • Bay view
  • 218 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Balcony

Presidential Suite, 1 King Bed, Balcony | Living room

Presidential Suite, 1 King Bed, Balcony

  • 158 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Smoking, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Smoking, City View (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.2 out of 10
Wonderful
(238 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

San Francisco Marriott Marquis

Hotel with 2 restaurants, 4-minute walk to San Francisco Museum of Modern Art
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
San Francisco Marriott Marquis offers 1500 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 47-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

San Francisco Marriott Marquis's great location gets high marks from our customers. During your stay, you're just a quick walk from Union Square. Enjoy features like 2 restaurants, a 24-hour gym, and a bar.
  • Enjoy Californian cuisine while dining at B55 Craft House & Kitchen
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from San Francisco Museum of Modern Art and a 2-minute drive from Oracle Park
  • Cats and dogs welcome for a fee
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 65 meeting rooms, and limo/town car service.

Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly San Francisco Marriott Marquis. Parking is available for a fee.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
B55 Craft House & Kitchen - This restaurant specializes in Californian cuisine and serves breakfast only.
The View Lounge - This cocktail bar specializes in local cuisine and serves dinner only. Open select days.
Mission Street Pantry - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 91.20 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 39 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • B55 Craft House & Kitchen
  • Mission Street Pantry
  • The View Lounge

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 65 meeting rooms
  • Business centre
  • Conference centre (130,000 square foot of space)

Outdoors

  • In a nature reserve
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 39 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 39 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 91.20 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. For any questions, please contact the property using the information on the booking confirmation.
Parcel deliveries will be accepted at a surcharge only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marquis Marriott San Francisco
Marquis San Francisco
Marquis San Francisco Marriott
San Francisco Marriott Marquis Union Square Hotel
Marriott Marquis San Francisco
Marriott San Francisco
Marriott San Francisco Marquis
San Francisco Marquis
San Francisco Marriott Marquis
San Francisco Marriott Marquis Hotel
San Francisco Marriott Marquis Hotel San Francisco
San Francisco Marriott Marquis Hotel
San Francisco Marriott Marquis Union Square
San Francisco Marriott Marquis San Francisco
San Francisco Marriott Marquis Hotel San Francisco

San Francisco Marriott Marquis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 839 out of 1243 reviews
Rating 8 - Good. 200 out of 1243 reviews
Rating 6 - Okay. 86 out of 1243 reviews
Rating 4 - Poor. 57 out of 1243 reviews
Rating 2 - Terrible. 61 out of 1243 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Stayed 1 night in Oct 2025

6/10 Okay

Srilatha

Liked: Cleanliness, amenities, property conditions & facilities
Room is great, Marriott has ads about the restaurant being open till 12 am on Sunday. Go there at 11 pm and was told last call is at 10 pm. I was so hungry that there was no way of getting any food. One of the servers went out of her way and got some chips and cheese to go.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfection at its best! Best bar with the best view!
Stayed 1 night in Oct 2025

6/10 Okay

Adrienne

Liked: Staff & service
For the price, this was a crappy hotel. Everything eas out date. It was very busy and very noisy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Early check-in was appreciated. Great views and location.
Stayed 2 nights in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Location is great. Rooms were a bit dated.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa P

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lots of little hidden charges such as destination tax at $30 a night. Breakfast was a buffet but very limited and not worth the $42 charge…
Stayed 3 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Had issues with valet and they fixed it. Wonderful place.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in

The woman that checked us in was wonderful
Stayed 1 night in Oct 2025

6/10 Okay

Kamal

Travelled with family
Nope
Stayed 2 nights in Oct 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from bar and our hotel room. Close to Chinatown. Easy to get transportation. Parking across the street if you have a car.
Stayed 3 nights in Jul 2025

8/10 Good

Ana, San Jose

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Coffee pot was not coean
Stayed 1 night in Oct 2025

10/10 Excellent

anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Trevor

Stayed 4 nights in Sep 2025

10/10 Excellent

Darlene

Stayed 1 night in Oct 2025

10/10 Excellent

Andi

Stayed 2 nights in Oct 2025

10/10 Excellent

Chelsea

Stayed 1 night in Oct 2025

8/10 Good

Esteban R, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, however The room had a little musty smell. The duvet had small holes on it. The property was selling drinks at a crazy mark up. $18 for a beer!!!!! Insane! Wish Marriott wouldn’t take advantage of their patrons, by gouging them for crazy prices on drinks
Stayed 3 nights in Oct 2025

10/10 Excellent

Paulina Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t have the tv control I call room service to bring one to turn off the tv
Stayed 1 night in Oct 2025

6/10 Okay

Scott

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bedroom floor was dirty and refrigerator did not work. Lobby bar not very enticing-top floor bar lovely but unfortunately not open afternoons which would have been nice during air show
Stayed 3 nights in Oct 2025

4/10 Poor

Yasmina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is UNREAL how this hotel gets away with treating their guests. When I arrived, there were 3 separate families/couples complaining and having trouble at the front desk for various reasons, all service-related. Even though we were all Bonvoy members, some with Elite status. The most egregious situation I experienced was the day after my check-in, I was in a wedding. We had multiple rooms for guests of the wedding, and the grooms had booked a large suite (Elite members) to get ready in for their entire wedding party. They put everyone's name on the room so that we could get keys at the front desk (the elevators only work if you key up). The day of the wedding, I realized my key didn't work so I went downstairs in my pajamas because I was attempting to get up to their suite to get my hair and makeup done. The front desk man immediately started verbally berating me because I didn't have my ID. I said, sir, I'm literally in my pajamas???? And I'm a guest here with my own room, why would I need to show an ID again? It was very obvious I was in bridal pajamas. He immediately was so aggressive with me. I totally understand hotels have policies and I am happy to abide by them but to start the conversation so aggressively was crazy. San Franciscans truly are a different breed of human. Also, they don't take Apple Pay in 2025. Bizarre experience, terrible people, would never recommend.
Stayed 3 nights in Oct 2025

8/10 Good

joann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar options just right. Parking-na. Took waymo and uber
Stayed 2 nights in Oct 2025