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Ciqala Suites Hotel

4.0 star property
VIP Access

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
Front of property
Rooftop bar, ocean views, open daily
Terrace/patio
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Place, Sheraton Casino
    ‪9 min walk‬
  • Place, Puerto Rico Convention Center
    ‪11 min walk‬
  • Place, Distrito T-Mobile
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom

Suite, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

7.6 out of 10
Good
(15 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite

The Signature Suite

8.2 out of 10
Very good
(10 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

8.0 out of 10
Very good
(7 reviews)
  • 158 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Ciqala Suites Hotel

Hotel with free parking, 9-minute walk to Sheraton Casino
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a poolside bar, a rooftop terrace, and concierge services are onsite.
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Ciqala Suites Hotel. During your stay, you're just a quick walk from Sheraton Casino. Enjoy features like free WiFi in public areas, free self parking, and a free beach shuttle.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Caribbean cuisine and ocean views while dining at Our SP Floor Lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the breakfast and the location
  • Within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier
  • Free beach shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 498 out of 1007 reviews
Rating 8 - Good. 214 out of 1007 reviews
Rating 6 - Okay. 110 out of 1007 reviews
Rating 4 - Poor. 74 out of 1007 reviews
Rating 2 - Terrible. 111 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No availability to upgrade and given a low floor when I requested a higher floor months ago…. Want informed of all my benefits. Had to mention them…
Stayed 1 night in Nov 2025

2/10 Terrible

Janaia

Travelled with partner
Disliked: Staff & service, amenities
Property was very mediocre not worth the price
Stayed 4 nights in Oct 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yess
Stayed 1 night in Nov 2025

10/10 Excellent

FERNANDO, Raleigh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Adolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two AC units kept the room nice and cool. Staff was able to provide pack-and-play for our baby. Thanks!
Stayed 3 nights in Oct 2025

10/10 Excellent

Vanessa Lee, phila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautify place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the treatment and the stay was a show, I would come back
Stayed 1 night in Oct 2025

10/10 Excellent

Kj

Stayed 1 night in Sep 2025

10/10 Excellent

FERNANDO, Raleigh

Stayed 2 nights in Oct 2025

10/10 Excellent

Leslie

Stayed 1 night in Oct 2025

10/10 Excellent

Belmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, all things
Stayed 1 night in Oct 2025

4/10 Poor

Jozef

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Flood in rooms from hallway
Stayed 1 night in Oct 2025

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was straight off the elevator and door didnt securely close on its own without force. Felt a bit unsafe at this property.
Stayed 1 night in Oct 2025

10/10 Excellent

EDWIN, Miami

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with the hotel, from the time I parked, to check in and the room. The staff was very friendly and professional. The room was spacious and the breakfast could not be better. Breakfast was ordered the evening before via a link and delivered to the room, every morning, hot and delicious. Never had a problem with the parking. Highly recommended. Looking forward to a next visit. Keep up the good work.
Stayed 4 nights in Oct 2025

6/10 Okay

Zenaida

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2025

10/10 Excellent

Eduu

Liked: Cleanliness, staff & service, property conditions & facilities
i like everything
Stayed 2 nights in Sep 2025

10/10 Excellent

Kiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the modern, spacious design of the suites — it truly felt like a home away from home with all the upscale touches. The rooftop pool and bar were definitely a highlight, offering gorgeous city and ocean views, perfect for relaxing during the day or enjoying the lively atmosphere in the evening. The staff was incredibly attentive and welcoming, which made the stay even more enjoyable. What was unique about this property was the blend of comfort and luxury — from the stylish décor to the thoughtful amenities, everything felt very well curated. The location was also convenient, close to Old San Juan and other attractions while still feeling private and relaxing. The only downside was that parking can be a little tight, but the overall experience more than made up for it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Freddy

Stayed 1 night in Sep 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Debralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating.
Stayed 4 nights in Jul 2025

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Maritza

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Stayed 3 nights in Aug 2025