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Hotel SANSEbay

3.5 star property
VIP Access

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Photo gallery for Hotel SANSEbay

A modern hotel room with a bed, desk, and a view of the city through the balcony.
Exterior
Reception
Double Room, Sea View
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
Calle mari 21, San Sebastián, 20003
  • Place, Monte Urgull
    ‪1 min walk‬
  • Place, Donostia-San Sebastian Aquarium
    ‪6 min walk‬
  • Place, Concha Promenade
    ‪8 min walk‬
  • Airport, San Sebastian (EAS)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Urban familiar terraza

Urban familiar terraza

Urban familiar terraza

8.0 out of 10
Very good
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Urban interior patio

A hotel room with a bed, a desk, a chair, and a bedside table.

Urban interior patio

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Familiar vistas laterales bahía

Familiar vistas laterales bahía

Familiar vistas laterales bahía

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Cozy Apartment

Cozy Apartment | Private kitchen

Cozy Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Smart Apartment

Smart Apartment | Private kitchen

Smart Apartment

  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Urban confort terraza

A hotel room with a bed, a desk with a chair, a small table, a nightstand, and a lamp.

Urban confort terraza

9.0 out of 10
Wonderful
(6 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

Premium Room

Premium Room

  • Sea view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite SANSEbay

Suite SANSEbay | View from room

Suite SANSEbay

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Basic Double Room

Premium bedding, down duvets, in-room safe, blackout curtains

Basic Double Room

9.6 out of 10
Exceptional
(12 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite SANSEbay

Junior Suite SANSEbay | Living area

Junior Suite SANSEbay

  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

Similar properties

Reception
Casa Nicolasa
Old Town San Sebastián
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
4.8 out of 5, Exceptional, 470 reviews
The price is €221
includes taxes & fees
30 Jun - 1 Jul
Casa Nicolasa

About this property

Hotel SANSEbay

A snack bar/deli, a coffee shop/cafe, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Hotel SANSEbay offers 27 air-conditioned accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel SANSEbay. During your stay, you're just a quick walk from Donostia-San Sebastian Aquarium. Free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Monte Urgull and 6 minutes by foot from Donostia-San Sebastian Aquarium
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel SANSEbay. Parking is available for a fee.

This 3.5-star San Sebastián hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to noon.
Bar Urgul - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Urgul

Things to do

  • Bicycle storage
  • Books
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • High chair
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 to 25 for adults, and EUR 9.50 to 25 for children
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number HSS0830
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastián
Hotel SANSEbay Hotel San Sebastián

Hotel SANSEbay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 418 out of 522 reviews
Rating 8 - Good. 84 out of 522 reviews
Rating 6 - Okay. 11 out of 522 reviews
Rating 4 - Poor. 3 out of 522 reviews
Rating 2 - Terrible. 6 out of 522 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, beautiful rooms and great value.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable and a good size for two people. It is perfectly located in Old Town San Sebastian. Many restaurants, bars, shops, and attractions right around,
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was immaculate and we had a view of the ocean. The location was right in the center of everything. The staff were super helpful and welcoming.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ahmet ragip

Liked: Cleanliness, staff & service, amenities
Perfect location, clean and modern, nice foods
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to restaurants, great ocean view
Park steps from hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location - right near the old town and beach. The staff were very friendly, room was clean and modern.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay in this perfectly located boutique hotel on the edge of the old town near the harbour. The staff were extremely friendly and helpful with lots of tips and a welcome drink! Though I did not have a harbour view, the room had a good shower and comfortable bed - all you really need when there is lots to do outside. I would look to stay there again if back in town.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

AUDREY

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was fabulous!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities
We had a lovely stay! Clean, great location and friendly staff. Recommend it to everyone traveling to San Sebastián!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christine Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect hotel in San Sebastián. Fabulous location in the old town with an excellent view of harbour. You can walk everywhere. Lots of pinchos and restaurants in the neighborhood. Lots of local shops too. Next to beach. Linens are great and staff friendly and helpful. We will definitely stay here again. That is, on our next visit to San Sebastián.
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Helmys

Liked: Cleanliness, amenities, property conditions & facilities
Good location, staff and the rooms are clean. Andy at the Front desk was very helpful. Gave us great recommendations of the area. We will love to comeback again. Only downside is that our room didn't have drawers to set our clothes. Beside that, everything was wonderful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful stay! This is the perfect hotel in the perfect location to explore San Sebastián. It is in the heart of old town looking over the water. Minutes to delicious food and a short walk from the centre of town. The staff are fabulous, the rooms are clean and comfortable. Couldn’t ask for a better stay!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities
Room was very clean and well-appointed with a beautiful view of the sea. Nice bathroom as well. Excellent location at the end of the Concha, and right at the start of Old Town. We booked very last minute, so didn't receive the driving directions video - if you are driving, you do have to drive on the pedestrian roads, so reach out the hotel ahead of time for directions if you don't have them before you head over. There is (paid) parking at the hotel.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luciano

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, from costumer service to the hotel location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Estelle

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!! Helpful staff. Great location - right in the heart of old town but away from the busy streets, very close to the beach and Urgull One of the best apartment hotels we've stayed at. Apartment is well-equipped, clean, spacious, with very nice view.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Keiji

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great hotel with friendly staff happy to help! Will definitely stay here again
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Arely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town.
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Nick

Liked: Cleanliness, staff & service
Location and staff
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and efficient. Pre booked parking was easy. The area was great for walking to pintxo bars, restaurants and the beach area.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the facility and location but bar downstairs was loud into the night and early morning. Hotel did provide ear plugs.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in May 2025
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, beautiful view and great rooms
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Chelsey

Liked: Cleanliness, property conditions & facilities
The location was perfect.
Stayed 3 nights in Jul 2025