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Hotel Palacio del Carmen, Autograph Collection

5.0 star property

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Photo gallery for Hotel Palacio del Carmen, Autograph Collection

View from property
Gastropub
Minibar, in-room safe, desk, blackout curtains
Meeting facility
Buffet

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar
  • Pool
  • Room service
  • Housekeeping

Explore the area

View in a map
Oblatas, s/n, Santiago de Compostela, La Coruna, 15703
  • Place, University of Santiago de Compostela
    ‪5 min walk‬
  • Place, Obradoiro Square
    ‪7 min walk‬
  • Place, Santiago de Compostela Cathedral
    ‪8 min walk‬
  • Airport, Santiago de Compostela (SCQ-Lavacolla)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Garden View

Deluxe Room, 1 King Bed, Non Smoking, Garden View

Deluxe Room, 1 King Bed, Non Smoking, Garden View

8.8 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(22 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Palacio del Carmen, Autograph Collection

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hotel Palacio del Carmen, Autograph Collection offers 74 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Santiago de Compostela hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Palacio del Carmen, Autograph Collection. During your stay, you're just a quick walk from Obradoiro Square. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mediterranean cuisine while dining at El Camelio Restaurant
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 10-minute walk of Obradoiro Square and Santiago de Compostela Cathedral
Hotel Palacio del Carmen, Autograph Collection offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Palacio del Carmen, Autograph Collection. Free self parking is available.

This 5-star Santiago de Compostela hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
El Camelio Restaurant - This restaurant specializes in Mediterranean cuisine.
AC Lounge - This gastropub specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 12 per stay)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AC Lounge
  • El Camelio Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Fee for in-room wireless internet: EUR 12.00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

AC Carmen
AC Palacio Carmen
AC Palacio Carmen Autograph Collection
AC Palacio Carmen Autograph Collection Hotel
AC Palacio Carmen Autograph Collection Santiago de Compostela
Ac Hotel Santiago De Compostela
Ac Hotels Santiago De Compostela
Hotel Palacio Carmen Autograph Collection Santiago de Compostela
Hotel Palacio del Carmen, Autograph Collection Hotel

Hotel Palacio del Carmen, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 323 out of 499 reviews
Rating 8 - Good. 130 out of 499 reviews
Rating 6 - Okay. 26 out of 499 reviews
Rating 4 - Poor. 16 out of 499 reviews
Rating 2 - Terrible. 4 out of 499 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

antonio

Stayed 2 nights in Jul 2025

8/10 Good

Elsa

Liked: Cleanliness

Great location

Beautiful hotel in a great location, just a short walk to the cathedral. The staff was friendly and welcoming. The room was charming, though the bed was a bit uncomfortable and it felt a little humid. Aside from that, everything else was great and I really enjoyed my stay.
Stayed 1 night in Jul 2025

8/10 Good

Nikole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great. The only issue was that there was no coffee provided in the room
Stayed 2 nights in Jul 2025

8/10 Good

JUAN, MIAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for what it is. Overall had a great stay.
Stayed 4 nights in Jun 2025

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included.
Stayed 2 nights in Jul 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Jake

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room wasn’t available straight away even though we arrived after 3pm. Dusty rooms, dark, hair in bathtub, came back to the room to find a bug crawling in my suitcase. Just didn’t feel like a 5 star establishment. Terrible nights sleep, the noise from 5am was awful, furniture dragging, things being dropped, no soundproofing, heavy footed people upstairs. Away for 2 weeks driving across northern Spain, here for just one night and this was the most expensive per night, by far the worst. We had a small car so parking was easy, just be wary it gets busy and many people have big cars so it can be tight squeeze.
Stayed 1 night in Jul 2025

10/10 Excellent

Arfon

Liked: Cleanliness, staff & service
Very helpful at check-in. Room was a good size, a/c worked well and plenty of light in the bathroom. Complementary water was a nice touch. Mattress on bed was very comfortable but the bed frame squeaked when either of us turned over, my only criticism, better bed frames needed. Breakfast was OK, warm food tended to be a bit tepid and scrambled eggs had a hard top on them due to standing under a heat lamp for too long. Nice swimming pool although I didn’t use it Overall a very comfortable pleasant stay. Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Stayed 1 night in Jun 2025

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room with a soaking tub. Just what I needed after walking the Camino. Awesome breakfast too.
Stayed 1 night in May 2025

10/10 Excellent

Sean

Travelled with family
Liked: Amenities
Great place. Close to Cathedral.
Stayed 4 nights in May 2025

10/10 Excellent

Aile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities

Too much money for nothing special

The hotel was ok but for $400/night we expected more. Rooms were small & beds were queen size. Breakfast was the highlight and servers in the dining room were very nice. People at the front desk.- some were nice, and others had an attitude so not so muc. They weren’t able to provide a lot of information or suggestions of what to do and where to go. Bellman was very nice.
Stayed 2 nights in May 2025

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming with beautiful garden at a quiet edge of Santiago. Would come again
Stayed 2 nights in Apr 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por sus atenciones, la propiedad es muy bonita.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a brilliant location. 5 mins walk to heart of Santiago
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Aldey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, close to everything.
Stayed 1 night in Mar 2025

6/10 Okay

Lena, Chestnut Hill

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel is far from a five star property. The common areas are very nice and the restaurant had great food. The location is slightly outside the center, which makes for a quiet location. Unfortunately, the rooms are dated. The bed was rackety, the pillows hard synthetic material and the bathtub/shower builder grade cheap materials, and not that well cleaned at that. We arrived late and had a restaurant reservation, so the person at the desk suggested we leave our luggage at the desk and go eat first - a reasonable suggestion, however, in most hotels of this caliber, they would bring the luggage to your room for you. Overall, we would not stay there again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vivian

Stayed 6 nights in Mar 2025

10/10 Excellent

Lene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and spacious room and super friendly staff. Food in the restaurant was delicious
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury with greed

Hotel was excellent. However every hotel (from simple to luxurious) has a tea or coffee setup in the room. This hotel does not. And if you make the trip down to pick up a cup of tea they charge you $3.00. That’s GREEDY.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Stayed 3 nights in Mar 2025