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North West Castle Hotel

3.0 star property

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Photo gallery for North West Castle Hotel

Fireplace
2 restaurants, breakfast, lunch, dinner served; local cuisine
Indoor pool
Family Quadruple Room (Classic)
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

View in a map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Place, Stranraer Museum
    ‪6 min walk‬
  • Place, Castle of St John
    ‪7 min walk‬
  • Place, Mull of Galloway Trail - North
    ‪10 min walk‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Family Double Room ( Loch View)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room ( Loch View)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double or Twin Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View )

Double or Twin Room (Loch View )

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic)

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Single Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic)

Family Triple Room (Classic)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Suite

Desk, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

North West Castle Hotel

Hotel in Stranraer with 2 restaurants and bars
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a sauna, and a hot tub are onsite.
North West Castle Hotel offers 73 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Our customers tell us they can't get enough of the helpful staff at North West Castle Hotel. During your stay, you're just a quick walk from Stranraer Museum. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include meeting rooms, a gift shop, and laundry facilities
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Stranraer Museum and Castle of St John
  • Dogs welcome for a fee
As a guest of North West Castle Hotel, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

An arcade/game room, gift shops/newsstands, and a garden are also featured at the business-friendly North West Castle Hotel. Self parking is free.

This 3-star Stranraer hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8 AM to 9:30 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

North West Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 848 reviews
Rating 8 - Good. 279 out of 848 reviews
Rating 6 - Okay. 95 out of 848 reviews
Rating 4 - Poor. 38 out of 848 reviews
Rating 2 - Terrible. 9 out of 848 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raouff

Stayed 1 night in Sep 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort

Lovely hotel in a prefect location

We had a lovely 3 night stay whilst attending the nearby Oyster Festival. The hotel is perfectly located close to the town. The staff were just fantastic. Very friendly and welcoming. As for the hotel itself, it is a little dated, but some refurbishment work was underway during our stay. It was very clean too. As for the breakfast, it was just wonderful. All freshly cooked and served piping hot.
Stayed 3 nights in Sep 2025

4/10 Poor

Owain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Okay but not worth the £120

Great breakfast and great service from both reception staff and the breakfast staff however the state of the room I stayed in was definitely not worth £120 a night. The bed was comfortable but the room felt very outdated and a little grubby because of the condition.
Stayed 1 night in Sep 2025

6/10 Okay

A

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are very nice, but the hotel needs work done on the decor.
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed for one night on the way to N Ireland. The hotel is very dated, the room was however clean. Could hear other guests, conversations through the wall.
Stayed 1 night in Sep 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet. Sadly only there for the night
Stayed 1 night in Sep 2025

8/10 Good

Eilish

Stayed 1 night in Sep 2025

6/10 Okay

Alan

Liked: Cleanliness

Unusual building in a good location

Interesting building resembling a castle located right on the harbour front. Petrol station and supermarket nearby. The reception staff were friendly, and the bar and restaurant staff were the right level of attentive. I didn't have chance to use the gym or pool.
Stayed 1 night in Sep 2025

4/10 Poor

Alistair

Disliked: Staff & service

One Night Stay

Stayed for one night. The meals we had in the restaurant were very disappointing to such an extent that we had to complain. The outcome was that we were not charged for the two meals. The room we had was spacious & comfortable if not some what dated. We will not be returning,
Stayed 1 night in Sep 2025

4/10 Poor

Florida

Travelled with group
Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Fiona

Stayed 1 night in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good 3 star hotel with excellent service

Great hotel in the centre of Stranraer. Large room and bathroom very comfy bed and pillows. Excellent customer service from all staff. Good cooked breakfast. The only negative I would offer is that the bedroom was too hot.
Stayed 3 nights in Sep 2025

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable hotel. Rooms are quite dated however very clean and comfortable. The friendliness of the staff was the highlight of our trip, alongside a fantastic fry up with good quality ingredients. Thanks for a lovely stay, we will remember our swimming costumes next time to use the facilities!
Stayed 1 night in Sep 2025

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample parking on site. Nice clean comfy rooms. Handy for the ferry to Belfast.
Stayed 1 night in Sep 2025

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional but a little quirky. Staff so friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel a little tired in areas but understand refurb is ongoing. Meals and Bar snacks were good. Swimming pool,Hot tub and sauna were added attractions. Overall good value for money.
Stayed 5 nights in Sep 2025

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible rooms, just don't

Smell of damp hits you the second you go through the front doors. The family suites was a weird corridor like room with 4 single beds in it. Water damaged hard wood furniture that looks like it was salvaged from a chairty shop. A bathroom that made sense in your grandmothers council house. And im general everything from the in room phones to the elevator look like they were "modern" in 1972
Stayed 1 night in Sep 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

We enjoyed our stay @ the hotel. However on a personal basis a bigger bed would have been appreciated. The breakfast was excellent, food well cooked with a good variety.
Stayed 1 night in Sep 2025

10/10 Excellent

Robett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North West Castle Hotel

Hotel is old but clean and renovation is taking place. The room was clean and comfortable. The staff were friendly and attentive. We had an evening meal at the restaurant and although we read some poor reviews, the food we had was really nice and we have no complaint to make. Thank you North Castle & staff.
Stayed 1 night in Sep 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good all round service and help, good facilities and location of the hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness

Feedback

Overall the stay was average. Sitting in the ross suite the chairs were very poor no cushioning. Not enough bar staff on especially as there was a wedding party Rooms need a bit of an upgrade. Never slept very well as room next door were having a party at 12 midnight.wwnt in for hours. Breakfast ,we had full breakfast it was very dry ,maybe adding beans would make it better. Poached eggs were hard asked for runny. Dinner at night was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Very friendly. Room was clean. No bother asking for any additional towels. Hospitality tray replenished. Pool warm .changing facilities at pool area excellent. Games room good. Plenty seating areas.
Ross lounge.
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Nice staff, basic facilities, great food
Stayed 1 night in Aug 2025