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Sunstar Hotel Lenzerheide

4.0 star property

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Massages
2 restaurants; breakfast, lunch and dinner served
Premium Double Room
Massages
Massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Voa Sporz 8, Vaz-Obervaz, GR, 7078
  • Place, Arosa Lenzerheide Ski Resort
    ‪1 min walk‬
  • Place, Heidsee Lake
    ‪8 min walk‬
  • Place, Val Sporz
    ‪10 min walk‬

Room options

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Single Room

Premium Single Room

Premium Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Kurhaus Lenzerheide
Vaz-Obervaz
  • Pet-friendly
  • Restaurant
  • Parking available
  • Business services
4.5 out of 5, Wonderful, 179 reviews
The price is €143
includes taxes & fees
2 Jul - 3 Jul
Kurhaus Lenzerheide

About this property

Sunstar Hotel Lenzerheide

Jump on the free ski shuttle for a day on the slopes before returning to Sunstar Hotel Lenzerheide for a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Sunstar Hotel Lenzerheide offers 93 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they enjoy the overall property condition at Sunstar Hotel Lenzerheide. During your stay, you're just a quick walk from Ski Lift Dieschen. Free breakfast, free WiFi in public areas, and free train station pick-up service are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Stoiva
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a steam room, a sauna, and bike rentals
  • Steps from Arosa Lenzerheide Ski Resort and 5 minutes by foot from Ski Lift Dieschen
  • Free train station pick-up and ski shuttle service
  • Dogs welcome for a fee (restrictions apply)
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Sunstar Hotel Lenzerheide helps provide the perfect ski vacation with ski storage and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Vaz-Obervaz hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM.
Stoiva - This restaurant specializes in Regional cuisine and serves breakfast and dinner. A children's menu is available.
Chaemi Bar - Onsite bar. Open daily.
Stübli - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Covered parking on site (CHF 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Chaemi Bar
  • Stoiva
  • Stübli

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Piano
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Built in 1970
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Resort fee: CHF 1 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CHF 15 per night (in/out privileges)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Sunstar Hotel Lenzerheide offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Sunstar Alpine Hotel Lenzerheide
Sunstar Alpine Hotel Lenzerheide Vaz-Obervaz
Sunstar Alpine Lenzerheide
Sunstar Alpine Lenzerheide Vaz-Obervaz
Sunstar Hotel Lenzerheide Vaz-Obervaz
Sunstar Lenzerheide Vaz-Obervaz
Sunstar Lenzerheide
Sunstar Lenzerhei VazObervaz
Sunstar Lenzerheide
Sunstar Hotel Lenzerheide Hotel
Sunstar Hotel Lenzerheide Vaz-Obervaz
Sunstar Hotel Lenzerheide Hotel Vaz-Obervaz

Sunstar Hotel Lenzerheide Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 139 reviews
Rating 8 - Good. 65 out of 139 reviews
Rating 6 - Okay. 13 out of 139 reviews
Rating 4 - Poor. 2 out of 139 reviews
Rating 2 - Terrible. 2 out of 139 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Sunstar hotel

Another great stay at Sunstar hotel, Lenzerheide. Great service from check in staff. Very clean & comfortable hotel with easy access to restaurants, buses & Lenzerheide town a short walk away.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Klein & Fein
Stayed 1 night in Mar 2026
Verified

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Top: Das Konzept der Dusche im Zimmer mit exclusiv modernen Armaturen war einsame Spitze. Mangelhaft: Dagegen war das Doppelbett schlichtweg unbequem, Matratzen beidseitig Aussenseiten abfallend, man musste sich liegend bewusst die Nacht hindurch in die Bettmitte orientieren, wo die Matratzen aber unbequem sehr hart waren. Da kennen wir 3Sterne Hotels mit viel besserem Liege- und damit Schlafkomfort. Ansonsten ein freundliches, sauberes sicher empfehlenswertes Hotel an guter Lage
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Personal und der Infrastruktur
Stayed 1 night in Feb 2026
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, amenities
Toller Pool Gute Lage
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundliches Personal, gutes Zimmer, gutes Frühstück, gute Lage
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Immer wieder

Waren für drei Tage im Sunstar Hotel und haben uns bestens aufgehoben gefühlt.Bestimmt nicht das letzte Mal
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Hans-Martin

Liked: Cleanliness, staff & service, amenities
Bikeservice für die Wäsche war kostenlos, super !
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tom-Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra kvalitet

Fikk oppgradering, romslige rom, terrasse. Deilig frokost, bra sauna og basseng.
Brød og bakst
Frokostsal
Kaffemaskin
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Minas-Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eine wahre Freude dort zu gastieren!

Für mich eine der besten Adressen in Lai, wo Preis/Leistung stimmt. Sehr komfortable, renovierte, angenehm grosse, gut ausgerüstete Zimmer, sehr komfortabler Ski/Bike-Raum, schöne Piscina, noch freundlicheres Personal als vor 2 Jahren, gute, bodenständige Küche, grosse Menuauswahl für eine Halbpension, Parking, Shuttle Service zum Bahnhof, zentral, und, und, und. Was will man mehr?
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

G Poeppel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Wochenende auf der Lenzerheide

Reto und sein Team machen einen sehr guten Job, besonders sind der Wellness Bereich und das Restaurants. Ich habe lange nicht mehr so lecker gegessen.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Roger

Ich finde es nicht OK, wenn das Duschmittel komplett leer ist.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, even offered to keep the kitchen open for our late arrival.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christian at the front desk delivered superb service. Other front staff also helpful. Location for getting to slopes is great. Also very convenient for walking to the main street of Lenzerheide. Room was nice size for European hotel, bathroom modern and spacious. Breakfast room/dining room good ambiance. Would certainly stay there again.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

oliver

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Gutes Essen , Guter Spa -Bereich, Kleine Zimmer Unglaublich unfreundliche Rezeption !
Stayed 2 nights in Mar 2022
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Eine glückliche Wahl

1 schlecht - 6 Spitze: 5 Sehr gut gelegen, im Zentrum des Dorfes, an der Langlaufskipiste, 10m von gratis Ski Bus, 100m vom Eisfeld. 5 Sehr schönes, komfortables, Zimmer & Bad. 5 Grosser Balkon, gute Aussicht. 6 Der Minibar mit den gratis alkoholfreien Getränken war ein + + + 4 WLAN am Mobile problemlos, auf dem Compi sollte es manuell eingestellt werden – kein Mensch wusste Bescheid, wie es geht 4 Sauberkeit der Zimmer: tägliches Putzen im Eiltempo. 6 Das Frühstück war mehr als reichlich, die Garage ein weiterer Plus. 6 Das Team war sehr höflich, immer hilfsbereit, immer mit einem Lächeln am Gesicht 3 Das Bad roch übel, der Gestank kam vom Ablauf der Dusche. Andro, der Hauswart-Portier-Fahrer-und 1000-Sascha, der Urgestein des Hotels, meinte, es stamme vom 5. Stock – wir waren im 4. Gut zu wissen, aber es half nicht wirklich. 3 Das Essen war unterdurchschnittlich. Nichts mehr. Die servierten Teigwaren waren aufgewärmt. Traurig für ein Hotel, das für sich 4 * beansprucht. 4 Es herrscht Mangel an Angestellten: Sie suchen Personal für fast alle Positionen, von Manager bis Wäscheabteilung. 5 Das Preis/Leistungsverhältnis war unschlagbar – wir buchten unser Zimmer im Sept 2021. Für diese Preise würden wir gerne wieder kommen.
Stayed 6 nights in Feb 2022
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt

Reichhaltiges und gutes Frühstück. Schön eingerichtete Zimmer. Schöner Pool
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles tiptop
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Anita

Liked: Cleanliness, room comfort
Aufenthalt insgesamt den Sternen entsprechend. Schönes Schwimmbad! Zimmergrösse und Balkon super. Teppichboden nicht mehr zeitgerecht! Ein-/Auschecken mit Luft nach oben - Eincheckende werden um 10:45 Uhr gegenüber Auscheckenden bevorzugt behandelt !!
Stayed 3 nights in Jul 2021
Verified

6/10 Okay

N.S.

Liked: Cleanliness, staff & service, property conditions & facilities
Es war ein schönes Hotel jedoch sind die Zimmer ein bisschen in dir Jahre gekommen und was mich am meisten störte ist das unser Zimmer extem kalt war. Wir haben nach Reklamation einen Radiator erhalten. Bei diesem Preis und bei 4 Sternen darf das einfach nicht sein in der Schweiz, ist mir noch nie passiert sowas.
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben den Kurzaufenthalt im Hotel genossen. Unsere Erwartungen wurden erfüllt .
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erholsamer Familienurlaub

Nettes Familienhotel, sehr sauber, tolle Lage, schöne Pool-/Wellness-Anlage, vielfältiges Frühstück
Stayed 6 nights in Oct 2020
Verified

6/10 Okay

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lenzerheide

Hotel de standing moyen, bien situé, balade sympa dans la forêt et autour du lac dîner agréable mais 1 seul ascenseur en période de covid nécessite beaucoup de patience et il faudra changer la machine à café car elle est capricieuse, extrêmement lente et il n’y en a qu’une pour tous les clients du petit-déjeuner, autant le servir à la place.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es hat alles gestimmt!!! Ursula

Wir fühlten uns sehr wohl und es waren alle sehr nett und hilfsbereit. Gute Küche , Sauberkeit, alles stimmte!!! Wir können das nur empfehlen! Danke
Stayed 5 nights in Mar 2020