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"well situated in the center, friendly, good food, good facilities, clean " More

By a verified traveller on Thu 26 Dec 2019

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Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€315* Per night/room 29 Mar - 30 Mar

Premium Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room (Nova)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room (Nova)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Sunstar Hotel Lenzerheide. During your stay, you're just a quick walk from Arosa Lenzerheide Ski Resort. Free breakfast, free WiFi in public areas and free train pick-up service are available.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Stoiva
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at Wellnessbereich
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a steam room, a sauna and bicycles to rent
  • Steps from Arosa Lenzerheide Ski Resort and 5 minutes on foot from Ski Lift Dieschen
  • Free train station pick-up and ski shuttle service
  • Dogs welcome for a fee (restrictions apply)

Sunstar Hotel Lenzerheide ratings based on 33 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunstar Hotel Lenzerheide

Everyone (21) Business (1) Couples (5) Family (3) Friends (1)
4 out of 5
well situated in the center, friendly, good food, good facilities, clean

Posted by on 26 Dec 2019

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3 out of 5

Posted by on 15 Feb 2024

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3 out of 5
Ich finde es nicht OK, wenn das Duschmittel komplett leer ist.

Posted by on 7 Feb 2024

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5 out of 5

Posted by on 14 Jan 2024

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2 out of 5
Gutes Essen , Guter Spa -Bereich, Kleine Zimmer Unglaublich unfreundliche Rezeption !

Posted by on 19 Mar 2022

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5 out of 5
Alles tiptop

Posted by on 6 Aug 2021

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4 out of 5

Posted by on 29 Dec 2020

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3 out of 5
Es war ein schönes Hotel jedoch sind die Zimmer ein bisschen in dir Jahre gekommen und was mich am meisten störte ist das unser Zimmer extem kalt war. Wir haben nach Reklamation einen Radiator erhalten. Bei diesem Preis und bei 4 Sternen darf das einfach nicht sein in der Schweiz, ist mir noch nie passiert sowas.

Posted by , from Zug on 29 Dec 2020

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5 out of 5

Posted by on 28 Dec 2020

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1 out of 5

Posted by on 15 Aug 2020

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About the Sunstar Hotel Lenzerheide

Location Voa Sporz 8, Vaz-Obervaz, GR 7078

Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Sunstar Hotel Lenzerheide helps provide the perfect ski holiday with ski storage and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lenzerheide hotel.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1970
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free train station pick-up and ski shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sunstar Hotel Lenzerheide offers 93 accommodations with free minibar items and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include dressing gowns and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Private balcony
  • Sitting area
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Telephone
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.

Stoiva – This restaurant specialises in Regional cuisine and serves breakfast and dinner. A children's menu is available.

Chaemi Bar – On-site bar. Open daily.

Stübli – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Surf lessons - nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. Services include massages.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Sunstar Hotel Lenzerheide offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Pet Policy

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 15 per night (in/out privileges)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunstar Alpine Hotel Lenzerheide
  • Sunstar Alpine Hotel Lenzerheide Vaz-Obervaz
  • Sunstar Alpine Lenzerheide
  • Sunstar Alpine Lenzerheide Vaz-Obervaz
  • Sunstar Hotel Lenzerheide Vaz-Obervaz
  • Sunstar Lenzerheide Vaz-Obervaz
  • Sunstar Lenzerheide
  • Sunstar Lenzerhei VazObervaz
  • Sunstar Lenzerheide
  • Sunstar Hotel Lenzerheide Hotel
  • Sunstar Hotel Lenzerheide Vaz-Obervaz
  • Sunstar Hotel Lenzerheide Hotel Vaz-Obervaz

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.