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Candlewood Suites Alabaster by IHG

2.5 star property

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Photo gallery for Candlewood Suites Alabaster by IHG

Exterior
Balcony
Fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, individually furnished, desk
1 bedroom, premium bedding, individually furnished, desk

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Alabaster Promenade
    ‪14 min walk‬
  • Veterans Park
    ‪10 min drive‬
  • Oak Mountain State Park
    ‪11 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Room amenity

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, individually furnished, desk

Suite, 1 Bedroom

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, premium bedding, individually furnished, desk

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express & Suites Alabaster by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (835)
The price is €153
for 1 room
€153 total
Includes taxes & fees
13 Aug - 14 Aug
Holiday Inn Express & Suites Alabaster by IHG

About this property

Candlewood Suites Alabaster by IHG

Hotel with free parking, in the vicinity of Veterans Park
A fitness center, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Alabaster by IHG offers 88 accommodations with DVD players and coffee/tea makers. These individually furnished accommodations include sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Alabaster by IHG. During your stay, you're just a quick walk from Propst Promenade. Free WiFi in public areas, free self parking, and a gym are available.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a 24-hour business center, and convenience store
  • Onsite recreation includes a gym
  • 9 minutes by car from Veterans Park and 12 minutes from Pelham Civic Complex
  • Pets welcome for a fee
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Alabaster by IHG. Self parking is free.

Smoking is allowed in designated areas at this Alabaster hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Candlewood Suites Alabaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 300 out of 570 reviews
Rating 8 - Good. 147 out of 570 reviews
Rating 6 - Okay. 66 out of 570 reviews
Rating 4 - Poor. 31 out of 570 reviews
Rating 2 - Terrible. 26 out of 570 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy access to I65 and close to family we were visiting. We have been staying there last few visits and will continue to stay there when we come down for family visits.
Stayed 1 night in Apr 2025

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mark, Melbourne Beach

Stayed 1 night in Apr 2025

4/10 Poor

Randy

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower and bath dirty/no water pressure in shower/ no soap in bath. Mold growing all over the bathroom grout and caulking Food left in refrigerator. Check in host was pleasant.
Stayed 1 night in Apr 2025

6/10 Okay

NATHAN

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness
The only plus were the beds were comfortable. Our room was dirty, there was a cockroach, the dishes were dirty, there was no coffee pot for the coffee maker.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to families we were visiting. Several places to shop for forgotten items and several places close to eat at. Staff very friendly and helpful with any questions we had. The bed was very comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to our family we're visiting.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I walked into my room and turned the lights on and only 1 overhead light was working, I went to open the room darkening curtains the rest of the way and neither side would move because they were broken at the top, the room also had a terrible odor. I went back to the desk and asked for another room, the curtain to be fixed and odor gone or cancel my reservation. The man at the desk spoke to the maintenance manager and he came and stapled the curtain shut and sprayed the room. Even though it was time for the maintenance manager to leave he made an attempt to fix the issues. The smell did not go away but I spayed some air freshener and was only in there at night. The guest in the room next door had a dog that would bark early in the morning; 5:30. Hopefully the room has been throughly clean and repaired for the next guest.
Stayed 2 nights in Apr 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Guy at front desk was Awesome. Would have like to see USB ports on the nightstands
Stayed 1 night in Mar 2025

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
TV wouldn’t work and only one towel in bathroom
Stayed 1 night in Mar 2025

6/10 Okay

Shira

Stayed 1 night in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tited Great beds Good sleep Woke up and left Great price
Stayed 1 night in Apr 2025

2/10 Terrible

Chanel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else.

When we arrived at the hotel we were given a key to a room. When we entered the room the beds weren’t made, the bedding was piled on a table. I got downstairs and notify the front desk who after 40 mins finds another room for us which was only one bed and one sofa bed when I booked 2 queens. We pull the sofa bed out there is candy wrappers and candy all on it with again no sheets anywhere in the room. Go back downstairs to ask for sheets which in turn took another 15 mins. Get the sheets and the lady left again to get pillows & comes back and said she had to “make” some. By make, she stuffed sheets in a pillow case! There is no blow dryer in the room, coffee pot with zero coffee, tv didn’t work in the bedroom or the living room. Air conditioner only worked in the bedroom so left it hot where the teens were sleeping on the sofa.
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time at candlewood suites. I will defintely be staying there again. It was clean, quiet, and had everything you need.
Stayed 1 night in Mar 2025

4/10 Poor

Todd

Travelled with partner
Disliked: Property conditions & facilities
First our room wasnt cleaned. Props to the guy working he was very nice and got us a upgraded room. The bathroom only has one working light so its pretty dark. The bedroom tv doesnt work or at least we couldnt figure out how to use the remote.
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a few days
Stayed 2 nights in Mar 2025

10/10 Excellent

diana

Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Nathan

Travelled with family
Disliked: Staff & service
Booked two rooms via Expedia for my family to take a break from driving. Arrived (with 6 others) and was told twice no rooms were available despite my reservation. Had to drive 4 hours to find another hotel. Hotel claims I was a no-show; Expedia refuses to refund, blaming the hotel. I have GPS, phone records, and witnesses proving I was there. Poor service, unprofessional—avoid Expedia if you want a reliable booking. Just use AI now to find the best deals, Expedia's existence is pointless as they add no value or security to your bookings. [Fades to darkness.... HA!]
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2024

10/10 Excellent

Barry

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The bed was very comfortable, and the room was clean and quiet. Will stay again if I’m back in the area.
Stayed 1 night in Mar 2025