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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property

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Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Property amenity
Property video
Meeting facility
Food and drink
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Watervliet Shaker National Historic Site
    ‪3 min drive‬
  • Place, Shaker Heritage Society
    ‪3 min drive‬
  • Place, New York National Guard Headquarters
    ‪3 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(61 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(95 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

Executive King Suite

  • Sleeps 4

Standard Room, 2 Queen Beds

  • Sleeps 4

Duplex King Suite

  • Sleeps 4

Twin Room - Mobility Access

  • Sleeps 4

Standard Queen Room With Mobility Accessible Tub

  • Sleeps 2

Junior Queen Suite With Sofa Bed

  • Sleeps 4

Junior King Suite With Mobility Accessible Tub

  • Sleeps 4

Mobility Accessible Standard King Room with Tub

  • Sleeps 2

Standard King Room

  • Sleeps 2

Standard King Room-Top Floor

  • Sleeps 2

2 Queen Beds Standard Mobility Accessible Roll-in Shower

  • Sleeps 4

Junior King Suite with Sofa Bed

  • Sleeps 4

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  • Pet-friendly
4.6 out of 5, Wonderful, 1,001 reviews
The price is €111
includes taxes & fees
11 Jan - 12 Jan 2026
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About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Albany - The Desmond Hotel by IHG. During your stay, you'll be within walking distance of Watervliet Shaker National Historic Site. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Enjoy American cuisine while dining at Mr. D's
  • Cooked-to-order breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the clean accommodations and the restaurant
  • Just a 4-minute drive from Colonie Center Mall and 6 minutes from Siena College
  • Free airport and local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square meters) and includes a conference center. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, a garden, and coffee/tea in a common area. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel by IHG was completed in January 2021.

This Albany hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.
Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (23,433 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (81 centimetre high)
  • Lift (89 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Albany - The Desmond Hotel by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 707 out of 1007 reviews
Rating 8 - Good. 176 out of 1007 reviews
Rating 6 - Okay. 74 out of 1007 reviews
Rating 4 - Poor. 22 out of 1007 reviews
Rating 2 - Terrible. 28 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

sandra

Stayed 2 nights in Aug 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a two day conference/training
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Awesome hotel experience. The onsite restaurant was fabulous. The entire hotel staff was friendly and helpful.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joan, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior atrium . Clean comfortable rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

CARLOS G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great service.
Stayed 1 night in Sep 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast, food was fabulous. Excellent cook, great waitresses, great friendly and welcoming front desk overall excellent experience.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great late night desk assistant
Stayed 1 night in Sep 2025

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. I slept well and very convenient to restaurants and shopping
Stayed 2 nights in Sep 2025

8/10 Good

DaJa

Travelled with family and small children
Liked: Staff & service
When I arrived, the grounds of the property was kept nicely and the reception area was very inviting. My only compliant would be the cleanliness in the room - mainly in the bathroom. It did not appear that housekeeping swept or vacuumed the floor and there was hair all over the hand towel hanging up near the sink. Otherwise I would give them another try.
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport with great shuttle service
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with partner
Liked: Amenities
We had not stayed here since 2018 because it needed an update. Now it is terrific. It always was among the best hotels in town. It is again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nejare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean and nice staff

We had an amazing time. We booked two rooms even went swimming and the staff was a pleasure.
Stayed 1 night in Sep 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are repeat customers because it is a very comfortable hotel with great staff snd a wonderful restaurant.
Stayed 1 night in Sep 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the prettiest crown review plazas ever stayed at.
Stayed 1 night in Sep 2025

8/10 Good

Rafael

Stayed 3 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

scott

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Poorly many

The hotel is in very good shape. The problem is with the management. We checked in and went out the following morning. When we returned in the afternoon, our room had not been cleaned. We called the front desk and were informed that we had to request service the night before. We weren’t told about this beforehand. Housekeeping brought us new towels, but couldn’t come in to make up the room??? Really???
Stayed 1 night in Aug 2025

8/10 Good

Tally, Cooperstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym equipment broken. No water no towels
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property well taken care of. Friendly staff and comfortable rooms. They also have a 24 hr a day airport shuttle.
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 1 night in Aug 2025

10/10 Excellent

Harrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super chill, enjoyed my stay!
Stayed 2 nights in Aug 2025