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Hotel Universal Murcia

1.0 star property

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Photo gallery for Hotel Universal Murcia

Coffee shop
A hotel room with two single beds, a small table, a bedside table with a phone, a window with blinds, and a wall-mounted TV.
Reception
Point of interest
Point of interest

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Calle Cartagena, 21, Murcia, Murcia, 30002
  • Place, Cuartel de Artillería
    ‪5 min walk‬
  • Place, Murcia City Hall
    ‪5 min walk‬
  • Place, Murcia Cathedral
    ‪8 min walk‬
  • Airport, Corvera (RMU-Region de Murcia Intl.)
    ‪23 min drive‬

Room options

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

20 bedrooms, individually decorated, individually furnished, desk

Standard Twin Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Single Bed

20 bedrooms, individually decorated, individually furnished, desk

Standard Single Room, 1 Single Bed

7.0 out of 10
Good
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Traditional Double Room, 1 Queen Bed

A hotel room with a bed, a chair, a table with a newspaper, and curtains.

Traditional Double Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Single room UP

A hotel room with a bed, bedside table, desk, chair, and a potted plant.

Single room UP

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin room UP

Twin room UP

Twin room UP

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Traditional Single Room, 1 Single Bed

Traditional Single Room, 1 Single Bed

Traditional Single Room, 1 Single Bed

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Traditional Twin Room

20 bedrooms, individually decorated, individually furnished, desk

Traditional Twin Room

7.8 out of 10
Good
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with two single beds, a small table, a bedside table with a phone, a window with blinds, and a wall-mounted TV.

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Universal Murcia

This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, valet parking, and concierge services.
Hotel Universal Murcia offers 47 air-conditioned accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. 25-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Murcia hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel Universal Murcia. During your stay, you're just a quick walk from Museum of Sciencie and Water. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local cuisine while dining at Casa Pacoche
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Steps from Museum of Sciencie and Water and 5 minutes by foot from Cuartel de Artillería
  • Airport shuttle service available for a fee
Hotel Universal Murcia offers its guests a health club and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A library, a vending machine, and an arcade/game room are also featured at the business-friendly Hotel Universal Murcia. You'll have access to the health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Murcia hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Casa Pacoche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free 24-hour offsite parking within 15 metres; reservations required
  • Offsite parking; reservations required
  • Return airport shuttle (surcharge)
  • Covered valet parking on site (EUR 16.50 per night)
  • Limited on-site valet parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15.34 for adults and EUR 10.60 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 20

Restaurants on site

  • Casa Pacoche

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Health club
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15.34 for adults and EUR 10.60 for children
  • Covered valet parking fee: EUR 16.50 per night
  • Hosted evening meal: EUR 20.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Universal Pacoche
Hotel Universal Pacoche Murcia
Universal Pacoche
Universal Pacoche Murcia
Hotel Universal Pacoche
Hotel Universal Murcia Hotel
Hotel Universal Murcia Murcia
Hotel Universal Murcia Hotel Murcia

Hotel Universal Murcia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 331 reviews
Rating 8 - Good. 99 out of 331 reviews
Rating 6 - Okay. 78 out of 331 reviews
Rating 4 - Poor. 29 out of 331 reviews
Rating 2 - Terrible. 28 out of 331 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in central Murcia. Pleasant staff.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great for the price. Very good location within easy walking distance of both the train station and bus station. Hotel staff are very friendly and helpful.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Laura

Liked: Amenities
Good condicions o attencion of the staff
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value plus location

Helpful staff. Great location.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Anna

Disliked: Cleanliness
The location of the hotel was nice. The bed was comfortable, but the room was noisy (dreadful bleeping traffic light just outside), the air con was too cold and the fridge was dirty.
Stayed 4 nights in Sep 2025
Verified

2/10 Terrible

Jonah

Disliked: Cleanliness, staff & service, amenities
Room had roaches and insects in, staff refused to give us another room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ilka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and friendly accommodation for the price. Staff were helpful and nothing was too much. Good location, would stay there again.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great budget stay for the solo traveller, helpful friendly staff and great area to explore on foot. Hotel restaurant next door also fab.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Arturo

Liked: Cleanliness
It was easy to get and nice showers
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Mark

Liked: Staff & service
Basic room and dated bathroom but did the trick for the base we needed for an over night stop off.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fantastic overnight stay.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service
Disliked: Amenities
Great place to stay, just over the other side of the river but convenient for everything.Quite a busy location!
Stayed 1 night in Sep 2023
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly simpaticos. Unpretentious hotel. Room cleaned every day. Quiet. Perfect location. Strolling distance from historic old town. Great value for money. This was my second eleven night stay and I will definitely be back.
Stayed 11 nights in Feb 2025
Verified

10/10 Excellent

Trond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was given a small room that smelled of smoke at first, but we got a larger fresh smelling one when asking. Our stay was fine.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Gary

Disliked: Amenities
Room was spartan - nothing in it to make it welcoming. Bed really uncomfortable - like sleeping on a rock. Room really warm - no way to adjust temperature. Bathroom extremely dated - shower cubicle tiny and shabby. Room described as 'soundoroofed' - what a joke! We could hear literally every sound from the room next door. Wifi abysmal - described as being 'over 100Mbps' - I did a speed test and it was less than 1Mbps. Ended up using my mobile data. The only positive I can give this hotel is the location.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Gill

Liked: Cleanliness
Everything was clean and working in the room, if a little dated and in need of a freshen up. But for the price it was suitable and handy for the historical centre. Unfortunately my room was right next to the lift so some noise was heard.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Evelien

The bed was hard and the pillows too flat and hard.. couldnt get to sleep.. Bathroom was nice
Stayed 1 night in Jun 2024
Verified

8/10 Good

Maria Angeles

Liked: Cleanliness, amenities
Hotel Universal it is a affordable hotel close to city center. Room was good and clean. It has not ramp for disabled persons, a few stairs to get in .Staff a bit unfriendly. But at the end of the day was good.
Stayed 1 night in May 2024
Verified

8/10 Good

Gill

Liked: Cleanliness, staff & service, room comfort
The single room was as expected, although tight on space in the en-suite it had everything i needed and was clean and the bed comfy. The only problem is the tv is positioned too high on the wall so you cannot see the picture on the screen properly. It needs to be lowered. Overall a pleasant stay for a very reasonable price.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Eva

Liked: Cleanliness, staff & service
H
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limpio and practical
Stayed 1 night in Sep 2023
Verified

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
I spent here a couple of nights. The property is very clean, simple but with all things you may need. In a very good position, few minutes walking from the cathedral. The staff is friendly, kind and ready to help: shout out for the receptionist who made my check-in and check-out (Jose if I'm not wrong) who's been always super kind, cheerful Ang happy to help and give good advice. Thanks. Highly recommend.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Universal for 11 nights. My room was clean, the sheets and blankets as good as new, and attended to every day. It was quiet with no traffic noise and the occasional sounds from other rooms stopped at a reasonable hour. The staff were all friendly, helpful and simpatico. The hotel is in an excellent location about 8 minutes walk to the Cathedral the heart of historic Murcia. The Universal is completely unpretentious, great value for money and I will definitely return.
Stayed 11 nights in Apr 2024

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