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Candlewood Suites Aurora-Naperville by IHG

2.5 star property

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Photo gallery for Candlewood Suites Aurora-Naperville by IHG

Exterior
Exterior
Fridge, microwave, stovetop, dishwasher
Interior
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2625 W Sullivan Road, Aurora, IL, 60506
  • Aurora University
    ‪8 min drive‬
  • Paramount Theater
    ‪10 min drive‬
  • Hollywood Casino Aurora
    ‪10 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (1 Queen Bed)

  • 57 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

Fridge, microwave, stovetop, dishwasher

Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Double Beds

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Candlewood Suites Aurora-Naperville by IHG

Hotel with free parking, in the vicinity of Splash Country Waterpark
Along with a 24-hour fitness center, this hotel has a snack bar/deli and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business center, and a meeting room are onsite. Weekly housekeeping is available.
Candlewood Suites Aurora-Naperville by IHG offers 83 accommodations with DVD players and complimentary newspapers. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Aurora hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Aurora-Naperville by IHG. During your stay, you'll be within walking distance of Vaughan Aquatic Center. Free WiFi in public areas, free self parking, and a 24-hour gym are available. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Splash Country Waterpark and 8 minutes from Aurora University
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area
There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Candlewood Suites Aurora-Naperville by IHG. Self parking is free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Aurora-Naperville
Candlewood Suites Hotel Aurora-Naperville
Candlewood Suites Aurora - Naperville Hotel Aurora
Candlewood Suites Aurora-Naperville Hotel
Candlewood Suites Aurora Naperville
Candlewood Suites Aurora Nape

Candlewood Suites Aurora-Naperville by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 698 reviews
Rating 8 - Good. 161 out of 698 reviews
Rating 6 - Okay. 86 out of 698 reviews
Rating 4 - Poor. 63 out of 698 reviews
Rating 2 - Terrible. 84 out of 698 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Trent

Liked: Cleanliness, staff & service, room comfort

Good, but unprofessional

The stay was good, the room was fairly decent in condition and comfortable. The only issue of the entire stay was 40 minutes before check out someone had just decided to open and try to walk in, luckily the top lock was on so they couldn't walk in, but I do think it was unprofessional especially with no knock and well before check out time
Stayed 1 night in Jan 2025

4/10 Poor

Abby

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Jimmie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great Service, DIRTY ass hotel

I want to give the highest praise to the front desk manager. He was nothing but polite and professional upon check in. However, this was one of the most disgusting hotels I've been in. THIS includes motels. there was dried vomit in the corner of the first floor elevator waiting area. The place smelled bad in the hallways. I can admit, although the room was clean, the TV didn't work (DURING THE NFL PLAYOFFS :( ) . I'll never stay there again but the service was indeed amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to thank Roberto for making our stay comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location off the tollway was convenient. The surroundings were very quiet. Easy access to Fuel stations.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a comfortable stay.

Front desk was nice. The room was clean and comfortable but was very surprised at how clean the bathroom was and was very much appreciated but overall i liked it and ill stay there again so if i do plese sont disappoint.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tiayona

Stayed 1 night in Dec 2024

10/10 Excellent

Rodney

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiayona

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Adrienne

Travelled with family
Liked: Cleanliness, property conditions & facilities

No frills stay

Room with queen bed was clean, large, and bed was comfortable. Suite had large refrigerator, 2 burner hot plate,dishwasher, microwave, and minor cooking utensils. Shower had good water pressure for 3rd floor. My complaint is the heating…set at permanent 65 degrees with fan so loud I felt like I was sleeping with a loud vacuum. There was no food…not even coffee or water
Stayed 1 night in Dec 2024

2/10 Terrible

Mitzy

Travelled with partner
Disliked: Amenities, property conditions & facilities
I had to go get new key cards or get them reactivated everytime I left the room because the card reader on the room door wouldn’t work and the outside door swipe didn’t work either
Stayed 1 night in Dec 2024

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
General manager was extremely nice when checking us in. Property does need some updating. The carpets were very dirty and had an odor to them. Was very upset that the day we were to check out we were actually given a late check out, however one of housekeeper came barging in our room around 9am. She did not knock or anything and I had just got out of the shower. It was so unprofessional and put a damper on the morning for us.
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Stayed 1 night in Nov 2024

2/10 Terrible

Dierdre

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at this facility was nothing short of terrible. Upon entering our room we noticed that the floors were dirty and there was an odor in the hallway. Since we arrived at 11pm and were traveling with two young children, we decided not to reach out to the front office staff as we were more concerned with settling in and getting the children to bed. I then decided to take shower and the first thing I noticed was not only we Lee there not enough towels for our party, but the hand towels were dirty and had black marks on them. I proceeded to shower, grabbed a towel to dry myself off, but upon opening the towel I noticed there was pubic hair and what looked like someone’s hair from their head in the towel. At this point I was concerned of bed bugs. My family and I decided to sleep on top of the covers, and I immediately made reservations to stay somewhere else the following night. Early the next morning, we packed up and I made a complaint to the front desk staff. They let me know that I needed to reach out to the manager as I requested a refund for the second night that were to stay. I reached out to the manager via text (recommended by hotel staff) and I have not heard from him/her yet. I do not recommend this place. The room was dusty, dirty, and I will not stay at another Candlewood Suites ever again now.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jamyra

Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

WADUD

Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home away from home, nice amenities
Stayed 1 night in Nov 2024

8/10 Good

LaWonna, Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
This was an ok stay for me. They do accept pets, so the hallways were no always the best smelling. That's a turn off for me. The staff was nice enough, but really didn't seem as if they loved what they did. Not a horrible stay, but also, not EXACTLY what I'm accustom to. In a word... MEH
Stayed 2 nights in Oct 2024

8/10 Good

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and cozy
Stayed 1 night in Nov 2024

10/10 Excellent

Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2024

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