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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Interior
Restaurant
Lobby
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

5.0 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Batavia Downs Casino
    ‪18 min walk‬
  • United Memorial Medical Center
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
This hotel features a water park (surcharge), a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge).
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • 7 minutes by foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0
Rating 10 - Excellent. 114 out of 1012 reviews
Rating 8 - Good. 153 out of 1012 reviews
Rating 6 - Okay. 180 out of 1012 reviews
Rating 4 - Poor. 219 out of 1012 reviews
Rating 2 - Terrible. 346 out of 1012 reviews

5.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brianna

Stayed 1 night in May 2025

2/10 Terrible

Michelina M.

Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far the WORST Hotel I’ve ever stayed at. Filthy Dirty, smells horribly like smoke and the pool closed at 7pm. I honestly have nothing good to say.
Stayed 1 night in Apr 2025

8/10 Good

Cheryl

Stayed 1 night in Apr 2025

6/10 Okay

Dawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Dennis

Bad
Stayed 1 night in Apr 2025

4/10 Poor

david

Travelled with family
Disliked: Staff & service, property conditions & facilities
didnot clean room for three days eaven after i requested to
Stayed 7 nights in Apr 2025

2/10 Terrible

MASAHIRO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things to share, but…
Stayed 2 nights in Apr 2025

6/10 Okay

Stewart

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Stayed one night to be near family event. Room was clean enough. Noisy, unclean fan in bathroom with exposed wiring. Common areas looked worn and run down. "Continental breakfast" was granola bars and breakfast bars from BJ's and bulk cold cereal. Did not view water park. Overall below average
Stayed 1 night in Apr 2025

4/10 Poor

Catiria

Stayed 2 nights in Apr 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i begin? The sheriff's dept was outside when we pulled in ....(should have been our first clue) Water park was suppose to be included in our stay with the booking ....they wanted to up charge for it we declined because the water park closes at 7pm not 10pm (as stated) and was closed on the following day so not worth it to pay for 3 hours the room is dirty the latch lock on the door to our hotel room is broken (missing actually).....the floor has holes in the carpet and hasn't been vacuumed in god knows how long the curtains are falling off the window the toilet doesn't flush the light switch doesn't work 2 out of 3 lamps in the room are broken the mini fridge is broken i could go on and on worst 1 night stay we have had EVER!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very nice people all around !
Stayed 3 nights in Apr 2025

4/10 Poor

Maynard Lorne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had reserved 3 King rooms and when we arrived he told us they only have Queen beds left which certainly were not Queen but double beds !!!!
Stayed 1 night in Apr 2025

2/10 Terrible

DONNIE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Arthur, Williamsville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room booked and charged for was not available. Property was dingy and worn-out.
Stayed 1 night in Apr 2025

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t Stay at This Establishment

The room was clean and the furniture was old. The carpets throughout the hotel were clean but dingy. I was on the 4th floor and the elevator was broken and hadn’t been repaired since 2024. There were open guest rooms next to mine. The price included breakfast which was mediocre. Needless to say I have doubts staying at another Quality Inn
Stayed 1 night in Apr 2025

4/10 Poor

Kristina

Disliked: Cleanliness, property conditions & facilities
Price was very good staff was nice, the room was very old looking zip ties for dresser handles , toilet not properly cleaned, microwave broken,elevators out of order which made it hard for me with disabilities
Stayed 2 nights in Mar 2025

4/10 Poor

Christina

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Smelled a lot, kinda of like curry , all in lobby and halls and room. Hairdryer completely broken . Lots of holes in ceiling esp in bathroom and shower. Breakfast was a definite pass
Stayed 1 night in Mar 2025

10/10 Excellent

Trevia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
There were dead flies on my sheets when i got in my room, blood hand prints on wall, mold in the ceiling over the window, room smelled like smoke.:. The only thing that was nice was the pool area. The breakfast, some of the fruits were mold
Stayed 2 nights in Mar 2025

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities, room comfort

Deplorable conditions

No toilet paper or holder for any in bathroom, phone supplied in room didn’t work to call and request any. When at front desk was just handed 2 rolls for me to carry to room. Also no coffee maker in room but packets of sugar, cream and stir stick. No ice holder or any ice on floor requested some while at desk. 2 hrs later used cell to call desk and request some which was delivered immediately. Ceiling located above shower was water stained, cobwebs and rust. Immediately upon entering room socks became wet from carpet in many spots. Only plus was staff were all very friendly, professional and willing to help. Had water park view from room but windows were so filthy and disgusting made me keep curtains closed. My opinion is not based on staff but management for selling rooms at any cost to turn a $$. Sadly the hotel is huge and it’s a shame guests only find out deplorable conditions after checking in could be a great place with easy access to major roads if not for cutting costs on maintenance and their emphasis on higher bottom dollar . Run down out dated water park seems to be the claim to fame
Stayed 1 night in Feb 2025

4/10 Poor

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had a horrible odor and just dirty and dingy. Definitely will not stay again
Stayed 1 night in Feb 2025

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property has seen better days. The furniture was falling apart. Holes in the walls. Someone had punched a hole in the bathroom door. Vent in the bathroom literally hanging down from the ceiling. I chose the property because of the price and got what I paid for. Only staff I saw was the desk clerk that checked us in who was very nice but the hotel needs a complete overhaul. I thought we would be safe in a Quality Inn, that they had a standard that had to be met but I guess not.
Stayed 2 nights in Feb 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not the best hotel but it will do

The hotel itself was fairly clean. The heat didn't work all the time. Other than the check in didn't really see hotel staff until we checked out. The hotel was quiet. I did like that there was a refrigerator and microwave. The refrigerator was iced over but it was still working. The microwave was not working properly we finally got it to work. If you are planning a short trip then it is ok for that. No more than a couple of days. The check in was easy and the counter person was friendly. I snowed heavily and the parking lot was not plowed.
Stayed 2 nights in Jan 2025