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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
Lobby
Restaurant
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Pool

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Rochester Regional Health
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with a water park and free breakfast
This hotel features a water park (surcharge), a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge).
During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Splash around at the water park with a waterslide
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • 7 minutes by foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
  • Pets welcome for a fee
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 106 out of 1000 reviews
Rating 8 - Good. 130 out of 1000 reviews
Rating 6 - Okay. 159 out of 1000 reviews
Rating 4 - Poor. 212 out of 1000 reviews
Rating 2 - Terrible. 393 out of 1000 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Disliked: Amenities
The hotel was disgusting and terrible disrepair and filthy
Stayed 1 night in Sep 2025

2/10 Terrible

Kirk

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very rundown property there are homeless people hanging out and lots of people partying and smoking pot in the parking lot. I didn’t feel safe there but if you get like a half a mile away towards town it’s actually nice. I would never stay here again. They didn’t even put toilet paper in the bathroom
Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not sure if in transition or ownership/renovations, but evidence of active drug use(by odors and direct observation) and possible long term living arrangements for some. Nice area and better options close by. Would not stay as a single female.
Stayed 1 night in Sep 2025

2/10 Terrible

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
I called day before to just double check my reservation. When called was told I could come anytime 12 to whenever for check in because my rooms was already ready for us. When we got there and got our room keys we went to the rooms and both rooms was dirty not even cleaned from last person there. Then had to wait 30 with 4 kids and 6 adults. For 30 mins for them to get us new rooms. Got the new room at least they was clean. But the facility it’s self was not well kept the sink counter was break hanging off wall like someone jumped on it and there was what looked like rust stains around the bath top. No toilet paper holder. And to top it off there was two roaches we found out side our room door. So no not a great stay %100 don’t recommend.
Stayed 1 night in Sep 2025

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv phone and clock radio did not work. Furnature including the broken lamps were a disgrace. Told front desk about it they did nothing . Room wasn't cleaned. Linens were not changed. Side entrance door had broken glass. The website said it had a restaurant bar and gift shop none of which existed Waterpark was dirty. Management doesn't care. I won't ever stay at a quality inn again
Stayed 2 nights in Sep 2025

4/10 Poor

Brian, Getzville

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property needs major upgrading. The door we used did not lock in the evening. The bathroom had rust and dirt. I would not recommend it to anyone there are better choices in the area.
Stayed 1 night in Sep 2025

8/10 Good

Elliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025

2/10 Terrible

Ed

Stayed 1 night in Sep 2025

6/10 Okay

Michelle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Carol

Disliked: Amenities, property conditions & facilities
The sink was cracked, toilet seat not the right size for the toilet, lots of holes in the walls etc.
Stayed 6 nights in Sep 2025

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, used items in bathroom, peeling wallpaper, filthy carpets, bad smell in hallway, dust all over furniture.
Stayed 1 night in Sep 2025

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down facility. Tv didn’t work, shower didn’t work and staff didn’t care. I asked for my money back and they wouldn’t answer me. Very unprofessional!!
Stayed 1 night in Sep 2025

2/10 Terrible

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rust in shower , dirty , smelled terrible
Stayed 3 nights in Sep 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty, smelled bad, some rooms were redone but the halls and common areas were run down, and none of the elevators had worked in a long time as the signage was old and tattered. Had to walk up 4 flights.
Stayed 9 nights in Aug 2025

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Pleasant staff. My room door didn't either lock or unlock easily.
Stayed 1 night in Sep 2025

4/10 Poor

Mackenzie

Disliked: Property conditions & facilities
Close to Darian lake ampitheater which is good for concerts. Place is run down but if your ok with that it is a safe spot that is not to far away.
Stayed 1 night in Aug 2025

8/10 Good

Elliana

Travelled with partner
Liked: Cleanliness, staff & service
No internet connection after several attempts are no avail. No ice bucket and have to ask staff for a bag of ice. Overall, bed is clean and quiet areas which are helpful for a good night sleep. Staff is friendly and accommodating.
Stayed 1 night in Sep 2025

4/10 Poor

Devon

Stayed 4 nights in Sep 2025

2/10 Terrible

Jason, Courtice

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is run down and the rooms are dirty. It looks nothing like the pictures. Very disappointed
Stayed 2 nights in Aug 2025

4/10 Poor

Ronald, Staunton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rub down property, limited services
Stayed 1 night in Aug 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Dioselina, Jamaica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy the stayed at the hotel. The hotel has a great location but the the room is in poor condition, the elevetor is has damage on the wall, some rooms have broken front doors. In addition the breakfast wasn't good at all. No options!!! This is the wor
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old, smelly, dangerous!

Took 15 mins to check in because there was no way to alert someone I was at the front desk. The pool and water park is only open a few hours Saturday and even less hours Sunday and that’s all, we weren’t able to use them at all. Hotel room smelled badly of body odor. Ceilings were cracked and caving in. Arcade had maybe 3 games that actually worked. Anyone can walk into the hotel using the side doors, so there were many homeless looking people in the hotel and sleeping under the stairs. Glass was broken on outside doors, very dangerous. Fire alarm was barely on the wall in the room. The only nice part was the kindness of the maids and the vending machines. Literally a terrible disappointment all the way around, I will never go back. And I most definitely will never recommend.
Stayed 2 nights in Aug 2025

2/10 Terrible

Katelyn

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures showing the hotel are not the same as a the actual hotel. The room had pubic hair on the towels, collapsing roof, stains on the bed and pillows, and only a broken flashing light in the bathroom. The place looked like a hotel for the homeless,
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Aug 2025