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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Step into the grand lobby, featuring a plush sofa set and a stunning chandelier, with a business center nearby.
Step into a warm and inviting lobby with a checkered floor, a modern fireplace, and a grand staircase.
Relax by the fireplace in this inviting lounge area with a bar, leather sofa, and comfortable seating.
Experience the serene atmosphere of this boutique hotel, surrounded by mature trees and a beautifully maintained landscape.
Relax by the pool surrounded by lush greenery and take in the views from the hotel's classic balconies.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Snow Summit
    ‪17 min walk‬
  • The Village
    ‪3 min drive‬
  • Bear Mountain Express Lift
    ‪6 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Relax in a serene space with a large bed, flat-screen TV, and cozy fireplace.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Relax in a serene space with a large bed, two nightstands, and a wall-mounted lamp on each.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Experience comfort in this stylish room with a neatly made bed, shelf, and modern lighting.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Comfortable retreat with a bed, nightstand, and lighting.

Standard Room, 1 King Bed, Accessible, Bathtub

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Two single beds with wooden headboards, a desk, and flat-screen TV in a clean and modern room.

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Two single beds with white linens and gray pillows, a nightstand with a charging station, and modern wall lighting.

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(34 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Experience comfort in this stylish room with a neatly made bed, shelf, and modern lighting.

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(38 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Cozy retreat with a traditional fireplace, desk, and comfortable bed.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(41 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Relax in a serene space with two beds, a fireplace, and a flat-screen TV, surrounded by a peaceful forest view.

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family ski hotel with restaurant
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a hot tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at Chateau Big Bear Boutique Hotel, BW Signature Collection gets high marks from our customers. During your stay, you're just a quick walk from Bear Valley Community Hospital. You'll find features like free WiFi in public areas and a free area shuttle, plus a restaurant.
  • Free WiFi and wired Internet in some public areas
  • Enjoy American cuisine while dining at Tiffany's Bistro
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the breakfast
  • Just a 3-minute drive from Snow Summit and a few minutes from The Village
  • Free shopping center, local-area, and theme park shuttle service
Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Tiffany's Bistro - This piano bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1004 reviews
Rating 8 - Good. 240 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 30 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Calvert Lucy feels like a chateau. They have great breakfast options and we were really impressed by the art collection. Conveniently located. Our favorite hotel in Big Beat that we always stay when visiting.
Stayed 1 night in Mar 2025

10/10 Excellent

Celisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and tried to get us an early check in when we arrived. The room was clean and spacious for all of our winter packing/gear. We loved the fireplace and balcony to enjoy the view and warmth at the same time. Breakfast was a lovely spread of hot foods, pastries, and beverages. I would definitely return! The only flaw is that the rooms/doors are thin. There was a noisy crowd in the middle of the night and we heard them down the hall for a few hours before they went to bed, but that's not the hotel's fault by any means.
Stayed 1 night in Apr 2025

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the friendly customer service of the from desk. The room was clean and comfortable. Breakfast was very good. Beautiful lobby, lounge and dining area. Thank you Chateau Big Bear.
Stayed 1 night in Apr 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Stayed 1 night in Apr 2025

2/10 Terrible

Shaun

Stayed 3 nights in Apr 2025

8/10 Good

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 1 night in Apr 2025

10/10 Excellent

Sally

Stayed 2 nights in Apr 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
The front attendants
Stayed 1 night in Mar 2025

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members at the front desk were helpful and kind. I really enjoyed the feeling of the hotel, it was great.
Stayed 1 night in Mar 2025

8/10 Good

Abegail Ann

Travelled with family and small children
Liked: Cleanliness, staff & service
It's really nice. The only thing is that it hasn't renovated. The room smells old, and the walls are not welcoming.
Stayed 1 night in Dec 2024

10/10 Excellent

philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

8/10 Good

Julian, Beverly Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ski resort and good resturant and walgreens within 3 min walk
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandy

Travelled with family, Travelled with family and small children
Liked: Amenities
Staff was very nice and helpful! Rooms were very nice! Great breakfast!
Stayed 1 night in Mar 2025

6/10 Okay

Anna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and smells pretty bad.
Stayed 1 night in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Mar 2025

10/10 Excellent

Jivko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Red trolly stops for us since we flew in.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michelle, south gate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to slopes
Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to Snow Summit. Large room for families with teenagers.
Stayed 3 nights in Mar 2025