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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

A spacious lounge area with a grand piano, comfortable seating, and a large stained glass ceiling.
A lobby with a grand staircase, a sofa set, and a chandelier.
A spacious lobby with a checkered floor, a fireplace, and a staircase.
A spacious lobby with a bar area, green upholstered seating, and a decorative glass ceiling.
A boutique hotel with a stone facade, large windows, and a sign indicating it is a 'Boutique Hotel'.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air-conditioning

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪17 min walk‬
  • Place, Snow Summit
    ‪18 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪68 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

Iron/ironing board, WiFi, bed sheets

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a large bed, a television, a fireplace, a dining table with chairs, and a balcony with curtains.

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a fireplace, a television, a bed, a desk, and a mirror.

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.4 out of 10
Exceptional
(43 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(44 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a chair, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a painting on the wall, and a carpeted floor.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(22 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

A hotel room with two beds, a wooden headboard, and wall-mounted light fixtures.

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(38 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a fireplace, a desk, a TV, and a large window with a view of trees.

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

A hotel room with a fireplace, a desk, a bed, and a painting on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(52 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a large bed, a desk with a chair, a flat-screen TV mounted on the wall, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

A hotel room with two beds, a desk, a chair, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior
Holiday Inn Resort The Lodge At Big Bear Lake by IHG
Big Bear Central
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
3.7 out of 5, Good, 1,004 reviews
The price is €111
includes taxes & fees
30 Aug - 31 Aug
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a hot tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at Chateau Big Bear Boutique Hotel, BW Signature Collection gets high marks from our customers. During your stay, you're just a quick walk from Bear Valley Community Hospital. You'll find features like free WiFi in public areas and a free area shuttle, plus a restaurant.
  • Free WiFi and wired Internet in some public areas
  • Enjoy a bite to eat at Tiffany's Bistro, a bistro that serves American cuisine
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from Snow Summit and a few minutes from The Village
  • Free theme park, local-area, and shopping center shuttle service
Relax in the hot tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Tiffany's Bistro - This bistro specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1009 reviews
Rating 8 - Good. 212 out of 1009 reviews
Rating 6 - Okay. 78 out of 1009 reviews
Rating 4 - Poor. 25 out of 1009 reviews
Rating 2 - Terrible. 44 out of 1009 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay; very clean, friendly staff and local to many places to see and walk to. Must stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, yet brief stay. Very helpful staff, thoroughout both before & during the stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness
Great to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Eliazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The lobby area looked great. Bar area was fun. The amenities were good. Outside views were very nice. Overall good experience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Price!🙌
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jeremy

Nice place. Charming. Good location, close to everything you want. Would stay again
Stayed 1 night in Mar 2026
Verified review

8/10 Good

nazila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcome staff was not friendly , talked with no motion very cold. check out staff was very polite and knowledgeable , breakfast was good.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Room was niceeee, no microwave but other than that, room was pretty. Only thing that got me, was the $20 parking, on top of paying a mid-high price for a room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Exceeded expectations in all ways, especially the fireplace in the room. Also very good breakfast .
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jacova

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Place
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

ADEL

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast in the morning, coffee is really good. Lots to chose from. We loved the layout of the floors, it was fun exploring all the hallways to find the game room. The food in the restaurant was really good and a really big portion, you could easily share something. The love music in the restaurant was awesome. We really enjoyed our stay and would book again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and tidy, with all the necessary supplies.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jesaly Myles

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ramin

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was very clean and spacious.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility that is currently under some renovation. However, the between rooms is seriously lacking (at least in our case).
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good with pancakes and eggs. I wouldn't say it was eleborate spread but it was good enough. My family enjoyed it!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Lorena

Everything was good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cherry

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Werner

Liked: Cleanliness, amenities, property conditions & facilities
Add $20 per day to the advertised price. Hidden deep within the fine print is a $20 per day charge for parking. There is no way to get to this hotel without a car unless you are a PCT through-hiker arriving with your backpack. So a charge for parking? Otherwise a lovely hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jiayue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for small group
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Chhavi

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable room!
Stayed 1 night in Feb 2026