2/10 Terrible
Michelle
Business traveller
5 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check Disaster & Dirty Carpets
We arrived early and were told we would be placed on an ‘early check-in’ list, where we would receive a text as soon as a room was ready for us. 30 minutes to checkin, there were still no rooms available for us or any of the other people waiting in the lobby. Promptly at 4pm we were still told that no rooms were available because the hotel was overbooked and understaffed the night before. They again advised we were on ‘the list’ to be one of the first to receive a text once rooms were released by housekeeping. So we waited aside, never received a text, noticed that several other people were receiving their cards for rooms before us, even though we were told we would be the first batch of rooms that became available. That WAS NOT the case, as later, an hour AFTER checkin, and an hour late for our fundraising event now, we were told that we had to line up at 4 and it was first come first serve… so the ‘early checkin list’ was somehow null and void at that point, and even though we were the VERY FIRST people BACK in line at 4pm, we were not checked in until waiting in line for a FOURTH TIME for another 30 minutes. Once we were in the room, it smelled of smoke, the bathroom was not clean well, the carpet was filthy (do not walk with your bare feet!) AND - another guest walked in on us while we were changing! The check in was a complete disaster, and on top of the room being outdated and grungy, we did not feel safe knowing that another guest once had access. We did not stay.
Michelle
Stayed 1 night in May 2025