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University Inn of Carbondale by Hotel O

2.5 star property

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Photo gallery for University Inn of Carbondale by Hotel O

Lobby sitting area
Front of property
Lobby sitting area
Shower, rainfall showerhead, towels, soap
Individually furnished, desk, laptop workspace, blackout curtains

Reviews

5.8 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
2400 W Main St, Carbondale, IL, 62901
  • Place, Southern Illinois University
    ‪3 min drive‬
  • Place, Railroaders Memorial
    ‪4 min drive‬
  • Place, Hickory Ridge Public Golf Center
    ‪6 min drive‬
  • Airport, Veterans Airport of Southern Illinois (MWA)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking (with Grab Bar Shower)

Individually furnished, desk, laptop workspace, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking (with Grab Bar Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

University Inn of Carbondale by Hotel O

Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and free self parking. WiFi in public areas is free. Housekeeping is available on request.
University Inn of Carbondale by Hotel O offers 57 air-conditioned accommodations with blackout drapes/curtains. These individually furnished accommodations include desks. 42-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Our customers tell us they can't get enough of the helpful staff at University Inn of Carbondale by Hotel O. During your stay, you'll be close to Fresenius Medical Care at Memorial Hospital Carbondale. Features include free WiFi in public areas and free self parking. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include coffee/tea in a common area
  • Just a 5-minute drive from Railroaders Memorial and 5 minutes from SIH Medical Group
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
University Inn of Carbondale by Hotel O offers its guests coffee/tea in a common area. WiFi is free in public spaces. Free self parking is available.

This Carbondale hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

University Inn Suites
University Inn of Carbondale Hotel
University Inn of Carbondale Carbondale
University Inn of Carbondale Hotel Carbondale

University Inn of Carbondale by Hotel O Reviews

Reviews

5.8
Rating 10 - Excellent. 87 out of 372 reviews
Rating 8 - Good. 47 out of 372 reviews
Rating 6 - Okay. 73 out of 372 reviews
Rating 4 - Poor. 67 out of 372 reviews
Rating 2 - Terrible. 98 out of 372 reviews

6.0/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

William

Disliked: Cleanliness, staff & service
The property is in serious disrepair and filthy. There was open garbage in the common area. My shower leaked all night. It is in a remote area and there might have been two other people there. No reception staff or security
Stayed 1 night in Feb 2026

2/10 Terrible

Levi

Disliked: Cleanliness, property conditions & facilities
Rooms where terrible house keeping was hateful and rude
Stayed 1 night in Jan 2026

2/10 Terrible

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I accidentally booked twice 2 rooms on my account . I purchased a one night stay and I completed purchase on Expedia. Then I was sent a notice to add Expedia site to my phone. In doing so it asked to reapply my booky. I re summited my billing information and I found I had accidentally booked two rooms. I mentioned it at my check in as I was advised there was nothing they could do and I should contact Expedia. Why staying the night I received a phone call from same motel advising me my room was ready. I told him I was already checked in and it was a mistake. I had to move from room 205 to room 202 because the heat was working at all in my room. After being switched the heat in the next room didn't work to heat the room . So tile floors were cold all night. Before check out time I asked disk if they were going to clear the 7 inches of snow at of their parking lot. He asked for manager she came down and told me if she could get out, I should be able to get out my self. As she left the building. I complained to front disk automated check in and check out service. I was advised their snow removal was sent up north and they could doing nothing about it. Manger finally tried to shovel drive way. I ask what happens at 10 o'clock checkout. We had to be out of our rooms. They shut my key down at 9:55 and I wasn't checked out yet. We had to shovle out our cars and still had to drive throw 7 inches of parking lot snow. I see they billed me 2 for rooms. I was very displeased with my stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Jorge

Stayed 1 night in Jan 2026

8/10 Good

Rose

Disliked: Cleanliness
The room was alright, it needed cleaned a litter better..... The staff on the kiosk, was nice, however, the woman was not very kind at all
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Stayed 1 night in Nov 2025

10/10 Excellent

Cornelius

Stayed 1 night in Jan 2026

4/10 Poor

Charlie

Disliked: Cleanliness, amenities
Never seen any staff in person. Room was supposed to be a queen bed it was a full size. Whole in the wall. Electrical wires hanging out of the wall. Floors were dirty. Curtain wasn’t hung properly. Not worth the money !
Stayed 1 night in Jan 2026

10/10 Excellent

Ashley

Stayed 1 night in Jan 2026

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No breakfast provided. Cleaning service attempted to enter room without knocking. The chain secured the door.
Stayed 1 night in Dec 2025

6/10 Okay

Cornelius

Travelled with family
Disliked: Property conditions & facilities
No bar in hotel but it was a good stay
Stayed 1 night in Dec 2025

2/10 Terrible

Yolonda

Stayed 2 nights in Dec 2025

10/10 Excellent

Irving

Stayed 2 nights in Dec 2025

4/10 Poor

Tyrone

Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025

2/10 Terrible

Dave

Disliked: Cleanliness, amenities, property conditions & facilities
There are no real people at the facility. I had to check in speaking to someone over a computer screen and not in this country. Then i went into my room and realized i did not have a remote for my tv and again because there is not an actual person on the property they could not help me. I had no tv for the entire time. He said he would print me a room key for a different room so i can get a remote and then said there were no rooms available. It was a Monday night and the place was dead. I asked to switch rooms and again he couldn’t do that. I was to wait until someone comes in at 7am but no one was ever at that front desk other than the computer screen. When i checked out at 10am there was still no one there. You can’t run a motel from another country and give any kind of customer service. There was also no shampoo or soap in my room and again no person there to give me any. It was ridiculous
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 2 nights in Nov 2025

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities
This place was a complete sxit hole ! The room was dirty and had one light at the entrance as well as it took them 8 hours to make the decision with several callls and a final prompting from the maintenance man to move me .. the tv didn’t work at all and the desk staff was non existent. It’s a computer screen you talk to someone who isn’t even in Illinois… the surrounding area was sketchy as c well seeing what appeared to be drug transactions in the parking lot .. there were cars that came and left without getting out of their vehicles .. I was so disappointed I left without being able to get a refund on my last two days and rented a room at the Holiday Inn
Stayed 4 nights in Nov 2025

2/10 Terrible

Paris

Horrible. Seen Roaches. Hot water doesn't work. Pressure low. Only choose if no other hotels are available. Would not recommend unless you just really want to save on money.
Stayed 4 nights in Nov 2025

4/10 Poor

Frances

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No clerk at the front desk for check in. Dealt with someone on a kiosk screen. Got to the room tv does not work and room smells bad. Will not stay here again
Stayed 1 night in Nov 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Met with a Kiosk to check in. Dirty baseboards with hair plastered to wall in bathroom. Reeked of weed when returning that evening. Next morning, husband was looking for more coffee and videoed a snake slithering under ice maker. Never again
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Nov 2025

2/10 Terrible

Bruce

I really don’t know how to begin to explain how pitiful this hotel is. It said it was $55 on hotels.com but when we went to book it, it was 150+ tax, which came to about $172. When we came into the hotel, there was about three cars there and was not well lit. When we came into the hotel lobby, there was no one there to greet us and no one working the desk. There was a kiosk and when you walked up to it, a person came on and asked you to pay an additional $100 your card for a room deposit. The first room they gave us room number 114 was like the size of a closet. It was filthy, there was a nasty bathroom. The water was running and it smelled like sewer. A little tiny bed with one pillow one light worked in the whole room. The TV didn’t work. It was just really pathetic. I went back to the kiosk and told the man that we couldn’t accept this room and he told me that he needed to speak to the manager and they gave us another room. We would’ve left then if it hadn’t been for homecoming and Carbondale, there was no rooms available anywhere and it was late. They offered us another room, which was much cleaner two beds, but the bathroom water still ran and smelled. The TV did not work at least there were lights. I told him man at the kiosk and he said he would send a maintenance person over to fix it. I checked back with him in about an hour and he said that something had come up and they’d be there soon. They never came. This place really needs to be condemned.
Stayed 1 night in Oct 2025

8/10 Good

Jesse

Stayed 1 night in Jul 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yes everything was great
Stayed 1 night in Nov 2025