2/10 Terrible
Verified traveller
3 Jul 2025
Disliked: Cleanliness
Urine stained sheets and locked out for hours
At first, all was good, although it took a little while to figure out where the parking was. No instructions. Got into the condo and it seemed clean and the AC worked well. Terrible lighting in the bathrooms! Some lights were out and what was in there was not much more than a night light. Husband took a shower and realized after using and hanging up the towel that it had a big brown stain and lipstick lips on it. Other towels appeared dirty as well. Pulled out a plate and it had egg glued on it still. The sheets in the spare room had yellow urine or sweat stains and there was a long black hair in there. We didn’t use that bed. The next day, my husband took some stuff to the car before we were going to leave to meet up with family for the day, but when he punched in the entry code, it wouldn’t work. Thankfully I was still in the condo. We waited and tried again and still would not work. We called every number there was. I even texted back and forth with Vacasa who had sent a text the day before, asking how we liked the room. That resin was the only one who responded. No one at the number listed for the local management called us back all afternoon. We were stuck in the room all afternoon, with everyone assuring us that “our request” had been listed with the “local team” as urgent. Finally, I called one last 800 number on the Vrbo website, and that person gave us a code that worked. We could finally leave our room and know that we could get back in. We lost our day with family.
Verified traveller
Stayed 3 nights in Jun 2025