6/10 Okay
Anastasia
Travelled with family
22 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the staff were all very kind, friendly and helpful, the hotel systems and infrastructure were somewhat less than ideal. For example, the phone inside the hotel room was nonfunctional and to call for service I needed to use my cell phone, to call the front desk, to get transferred to the appropriate department. I needed to call multiple times to have house keeping send up an extra blanket and it took hours to arrive. Each one of our room service orders was missing an item, every single time. I felt bad having to call room service repeatedly to have them bring up missing food or drinks.
The shower was also very slippery and lacked a mat. I hat to lay down a towel so I would slip. I also slammed my finger in the handle of the sliding bathroom door. The door needs to have a stopper or a soft close, or the handle needs to be repositioned.
That aside, the staff were apologetic and kind. The bed was comfy. The hotel lobby was clean, modern and comfortable. I think the service can be greatly improved with better staff training, bathroom safety issues and systems in place.
Anastasia
Stayed 3 nights in Sep 2025