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ProfilHotels Mercur

3.0 star property

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Photo gallery for ProfilHotels Mercur

Front of property – evening/night
Property preview
Daily buffet breakfast (DKK 180 per person)
Lobby
Classic Queen Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Vester Farimagsgade 17, Copenhagen, 1606
  • Place, Tivoli Gardens
    ‪4 min walk‬
  • Place, City Hall Square
    ‪4 min walk‬
  • Place, Strøget
    ‪6 min walk‬
  • Airport, Copenhagen (CPH-Kastrup)
    ‪11 min drive‬

Room options

View all photos for Classic Single Room

Desk, bed sheets

Classic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Twin Room

Desk, bed sheets

Classic Twin Room

7.2 out of 10
Good
(15 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Queen Room

Desk, bed sheets

Classic Queen Room

8.4 out of 10
Very good
(107 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room

Desk, bed sheets

Classic Triple Room

7.2 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 2 Single Beds

View all photos for Classic Queen Room Four

Classic Queen Room Four

Classic Queen Room Four

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room Four

Desk, bed sheets

Classic Twin Room Four

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room Four

Desk, bed sheets

Superior King Room Four

8.8 out of 10
Excellent
(10 reviews)
  • 47 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
4 Jan - 5 Jan 2026
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About this property

ProfilHotels Mercur

Hotel with an outdoor tennis court, 5-minute walk to Tivoli Gardens
This smoke-free hotel features an outdoor tennis court, a business center, and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, a computer station, and tour/ticket assistance. Housekeeping is available on request.
ProfilHotels Mercur offers 119 accommodations with hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at ProfilHotels Mercur. During your stay, you're just a quick walk from Tivoli Gardens. Enjoy features like free WiFi in public areas, plus a business center and outdoor tennis court.
  • Free WiFi and wired Internet in some public areas
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes an outdoor tennis court and bike rentals
  • Within a 10-minute walk of Tivoli Gardens and City Hall Square
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. ProfilHotels Mercur also features tour/ticket assistance, dry cleaning/laundry services, and a front-desk safe.

This 3-star Copenhagen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (DKK 265 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; DKK 180 per person

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Outdoor tennis court
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DKK 300 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for DKK 300.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately DKK 180 per person
  • Nearby parking fee: DKK 265 per day (6561680 ft away)
  • Pet fee: DKK 300 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: DKK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 3 stars.

Property is also known as

Best Western Mercur
Best Western Mercur Copenhagen
Best Western Mercur Hotel
Best Western Mercur Hotel Copenhagen
Hotel Norlandia Mercur
Norlandia Mercur Copenhagen
Copenhagen Mercur Hotel
Copenhagen Mercur
Mercur Hotel Copenhagen
Mercur Copenhagen
Hotel Norlandia Mercur
Mercur Hotel
ProfilHotels Mercur Hotel
ProfilHotels Mercur Copenhagen
ProfilHotels Mercur Hotel Copenhagen

ProfilHotels Mercur Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 1010 reviews
Rating 8 - Good. 420 out of 1010 reviews
Rating 6 - Okay. 170 out of 1010 reviews
Rating 4 - Poor. 62 out of 1010 reviews
Rating 2 - Terrible. 26 out of 1010 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Magnus

Disliked: Staff & service

Nothing extra here, only the very mere basics

We were on a 24 h get away, with dinner and a concert. We were a bit concerned about our room being literally right next to the paddle/tenniscourt, but when we asked for a possible change of rooms, this was denied. We were not offered any possible upgrade, not even for reasonable added cost. Beds were very comfortable, breakfast was good.
Stayed 1 night in Sep 2025

8/10 Good

Mohammad Taimoor

Stayed 3 nights in Sep 2025

8/10 Good

Pernille

Stayed 1 night in Sep 2025

10/10 Excellent

Tore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

worth the money

Stayed 1 night in Sep 2025

6/10 Okay

Shelley

Really hot. Well located
Stayed 4 nights in Sep 2025

4/10 Poor

Anita

Stayed 1 night in Sep 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Lorraine, CHARLESTOWN

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked almost everything EXCEPT for the wifi. Sometimes it worked OK, but many times it was really slow or even was unavailable for a time. It's not like I needed it for work, but it was still frustrating.
Stayed 6 nights in Sep 2025

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert, Elsmere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, thank you 😊
Stayed 2 nights in Sep 2025

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely and the hotel in general was good but the bed was the most uncomfortable we’ve ever slept on! We were in a family room with the double bed being a sofa bed. It squeaked really loudly with the slightest movement and we could feel every spring.
Stayed 3 nights in Aug 2025

8/10 Good

Else

Travelled with family
Vi have et fantastisk ophold hos jer . Morgenmaden var super der var ikke noget der mangles , og god betjening
Stayed 2 nights in Sep 2025

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buon soggiorno ma devono fare di piu.

Struttura a 3stelle, cara come tutte a Copenhagen. Da migliorare in alcuni punti tipo, in bagno, la vasca è da eliminare. Manca la ventilazione in camera e devi aprire la finestra. È Silenziosa xche ho chiesto lato opposto alla stazione ferroviaria, si trova in centro e facile per andare ovunque. La colazione è top. Personale gentile.
Stayed 4 nights in Sep 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

en god oplevelse

Det har været et udmærket ophold, stille og rolige omgivelser, sengen var tilpas og en god nats søgn selv om vi havde vinduet åbent ud mod vejen, morgenmaden var storeslået
Stayed 2 nights in Sep 2025

8/10 Good

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+Bra läge, stort härligt rum, trevligt bemötande och personal. - Väldigt varmt på rummet. Även om det fanns en bordsfläkt så hjälpte det inte helt. Annars är vi mycket nöjda 😊
Stayed 4 nights in Sep 2025

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Staff was friendly and helpful. Rooms were clean. Good location right by a train station.
Stayed 3 nights in Aug 2025

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Pia Libya

Stayed 3 nights in Aug 2025

10/10 Excellent

Hanne Grethe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

lars

Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Convenient to Tivoli and main train station. Trains and traffic noisy at times - they did provide ear plugs. Staff friendly and breakfast was very good.
Stayed 3 nights in Aug 2025

6/10 Okay

Suzette

Disliked: Staff & service, property conditions & facilities
Location was good
Stayed 4 nights in Aug 2025