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ProfilHotels Mercur

3.0 star property

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Photo gallery for ProfilHotels Mercur

Front of property – evening/night
Daily buffet breakfast (DKK 180 per person)
Desk, bed sheets
Classic Queen Room Four
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Vester Farimagsgade 17, Copenhagen, 1606
  • Place, Tivoli Gardens
    ‪6 min walk‬
  • Place, City Hall Square
    ‪6 min walk‬
  • Place, Strøget
    ‪7 min walk‬
  • Airport, Copenhagen (CPH-Kastrup)
    ‪20 min drive‬

Room options

View all photos for Classic Single Room

Desk, bed sheets

Classic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Twin Room

Desk, bed sheets

Classic Twin Room

7.2 out of 10
Good
(15 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Queen Room

Desk, bed sheets

Classic Queen Room

8.4 out of 10
Very good
(107 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room

Desk, bed sheets

Classic Triple Room

7.2 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 2 Single Beds

View all photos for Classic Queen Room Four

Classic Queen Room Four

Classic Queen Room Four

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room Four

Desk, bed sheets

Classic Twin Room Four

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room Four

Desk, bed sheets

Superior King Room Four

8.8 out of 10
Excellent
(10 reviews)
  • City view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

ProfilHotels Mercur

Hotel with an outdoor tennis court, 6-minute walk to Tivoli Gardens
This smoke-free hotel features an outdoor tennis court, a business center, and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, a computer station, and tour/ticket assistance. Housekeeping is available on request.
ProfilHotels Mercur offers 119 accommodations with hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at ProfilHotels Mercur. During your stay, you're just a quick walk from Tivoli Gardens. Enjoy features like free WiFi in public areas, plus a business center and outdoor tennis court.
  • Free WiFi and wired Internet in some public areas
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes an outdoor tennis court and bike rentals
  • Within a 10-minute walk of Tivoli Gardens and City Hall Square
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. ProfilHotels Mercur also features tour/ticket assistance, dry cleaning/laundry services, and a front-desk safe.

This 3-star Copenhagen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (DKK 265 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; DKK 180 per person

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Outdoor tennis court
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DKK 300 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for DKK 300.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately DKK 180 per person
  • Nearby parking fee: DKK 265 per day (6561680 ft away)
  • Pet fee: DKK 300 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: DKK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 3 stars.

Property is also known as

Best Western Mercur
Best Western Mercur Copenhagen
Best Western Mercur Hotel
Best Western Mercur Hotel Copenhagen
Hotel Norlandia Mercur
Norlandia Mercur Copenhagen
Copenhagen Mercur Hotel
Copenhagen Mercur
Mercur Hotel Copenhagen
Mercur Copenhagen
Hotel Norlandia Mercur
Mercur Hotel
ProfilHotels Mercur Hotel
ProfilHotels Mercur Copenhagen
ProfilHotels Mercur Hotel Copenhagen

ProfilHotels Mercur Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 410 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 65 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Rasmus

Liked: Cleanliness
Disliked: Staff & service
Tjek ind foregik ekstremt uprofessionelt. Housekeeping vadede ind 2 gang i løbet af morgenen. Igen utroligt uprofessionelt
Stayed 1 night in Nov 2025

8/10 Good

Anupam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious. Location was good. Room service was average.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heléne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, location was great, quite literally really close distance to Stroget and Nyhavn and essentially everything you want to do. Groceries really close, safe area, great common area. Only problem was the shower. There was not any water pressure and nothing could be done about it. Otherwise was great.
Stayed 2 nights in Nov 2025

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had what we needed. It was basic. There was no aircon which meant the room was very hot and stuffy. It was too noisy to keep the window open at night. No English breakfast tea or milk provided in the room. Room was rather dated, could do with a refurb. Bed was very soft and hot. Shower was pretty good but had to get into a high sided bath to shower. Bath was tiny so hardly worth being there. Good soap/body wash etc provided. Safe didn’t work. No drawers or shelves for clothing which meant keeping in case, something I hate. Breakfast facilities were great. All staff were very helpful. Only got bottled water in room on first day of stay. Great location for access to the city centre, sights etc and for travel outside. It was clean and tidy too.
Stayed 3 nights in Nov 2025

8/10 Good

Mette Kamstrup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities
Great for an amazing spot in an expensive city. Breakfast is decent for the price and staff are attentive and the room for the price is great! Only downside is the key system... the keys frequently lose charge even if left in the room, and while the staff persistently blamed us, I can assure them, while I had a good stay, if the key stays in the room, it is not my fault the door/master electricity charge gets lost.
Stayed 5 nights in Nov 2025

2/10 Terrible

Laila

Stayed 1 night in Nov 2025

8/10 Good

Malik

Travelled with family
Liked: Staff & service
Ja
Stayed 1 night in Nov 2025

8/10 Good

Lars

Liked: Cleanliness, staff & service, amenities
Yes, it is a bit of a worned out hotel. But you'd know that if you read the reviews. It had what I needed
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathon

Stayed 1 night in Oct 2025

4/10 Poor

Peter

Stayed 1 night in Oct 2025

8/10 Good

Ulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and breakfast.
Stayed 3 nights in Oct 2025

8/10 Good

Shane, Bald Hills

Stayed 1 night in Oct 2025

6/10 Okay

Kim

Stayed 1 night in Oct 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Andreas

Stayed 1 night in Oct 2025

4/10 Poor

Lise

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

ilari

Stayed 2 nights in Oct 2025

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicious and plenty of it. I liked the variety each day. It wasn't always the same stuff. Our room however was very warm and difficult to sleep in. We were offered a fan but decided against it fearing the noise would keep us awake. The people at reception were very helpful and courteous.
Stayed 3 nights in Oct 2025

6/10 Okay

Klaus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad extra bed

The extra bed where very bad. No sleep the first night :-(
Stayed 2 nights in Oct 2025

8/10 Good

Diosa, Streamwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choices
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness
Good location and helpful staff
Stayed 4 nights in Oct 2025

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Owen

Stayed 4 nights in Oct 2025