2/10 Terrible
Hanzhang
17 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. I booked this hotel expecting a 5-star stay, but it turned out to be a complete disaster. The room was filthy — dirty, stained towels everywhere, the bed was a complete mess with visible stains, and *the wall was broken and had been removed, exposing mechanical panels and construction mess. I have never had such a bad experience at a so-called 5-star hotel.
I asked to change rooms, but unbelievably, the second room had the exact same issue — exposed walls and mechanical panels. The staff excused it by saying “it was clear in the system, but maybe housekeeping was busy.” Clearly, the hotel is either under construction or completely neglected, yet they’re still charging full price for rooms in this condition. There were serious safety concerns, poor management, and obvious issues with how the hotel is being run.
I was exhausted after a long trip, just needing a clean, safe place to sleep — instead, I was met with filth, broken furniture, exposed walls, and total discomfort.
This is false advertising and completely unacceptable for any hotel, let alone one claiming to be 5 stars. Do not stay here.
I strongly urge the platform and hotel management to take this seriously, review the condition of the property immediately, and stop misleading guests with false advertising. Safety and hygiene should never be compromised.
Hanzhang
Stayed 1 night in Jun 2025
