6/10 Okay
Michelle, Tooele
27 Jul 2025
Disliked: Cleanliness, staff & service
The original room we were given was filthy, to the point that it looked like there was throw up on the wall. There was blood on the bedspread and pillows. One of the washcloths looked like it had been used as toilet paper and was there as though it was fresh for somebody to use. The front desk staff gave us the runaround to begin with until the manager was able to intercept a message from us. She was absolutely amazing. She apologized for all of the problems and gave us another room the same day. She was kind and very capable and had things taken care of quickly. We were refunded for one of the nights of our stay. Management is amazing but the support staff is not. They appear to be understaffed and the support staff seemed to not care. I believe they are seasonal workers and do not have a stake in the lodge. There's a monopoly on the food. There are only 2 places to eat at, and they are open at different times throughout the day, so you have to eat at one of the other. The rooms do provide a small refrigerator, and they have ice machines which were helpful. The rooms do not have televisions. Bring cards or games for when you are in the room. No access to the internet and no cell phone service. The walls are thin, and you can hear everything in the other rooms around you. We were not impressed. Hopefully they get their act together. Next time we will just stay in the city and drive to Mesa Verde if we decide to go back. Positive = location.
Michelle
Stayed 3 nights in Jul 2025
