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SureStay Hotel by Best Western Florence

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Business centre
Exterior
Reception
1 bedroom, in-room safe, desk, laptop workspace

Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
8075 Steilen Dr, Florence, KY, 41042
  • UC Health Stadium
    ‪3 min walk‬
  • Florence Antique Mall
    ‪14 min walk‬
  • Florence Mall
    ‪2 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Florence

Hotel with free parking, in the vicinity of Northern Kentucky Convention Center
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Florence. During your stay, you'll be within walking distance of Florence Antique Mall. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • 12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. There's an onsite 24-hour business center. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free.

This Florence hotel is smoke free.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

6.0
Rating 10 - Excellent. 190 out of 1005 reviews
Rating 8 - Good. 227 out of 1005 reviews
Rating 6 - Okay. 163 out of 1005 reviews
Rating 4 - Poor. 159 out of 1005 reviews
Rating 2 - Terrible. 266 out of 1005 reviews

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

James M

Travelled with family
Liked: Staff & service, room comfort

Great place for the $$$

Overall, the hotel is in an ideal location for a wedding with family. The room had a lot of damage; bathroom door you could see a hole where someone punched it in. A wall mirror was missing, multiple drill marks around the new mirror in the bathroom so it looks like a prior guest had done a great deal of damage to the room and they tried to fix it as best they could. The bed was awesome along with the refrigerator and microwave - both were essential and fantastic. Staff was very friendly and guests were as well.
Stayed 4 nights in May 2025

2/10 Terrible

Joyce

Disliked: Cleanliness, property conditions & facilities, room comfort

Ms

We had no wash cloths or hand towels, dogs barking all night, carpet in hall dirty, pillows on bed were hard need to be replace Was trying to have a peaceful night it was a nightmare. I will never stay here again
Stayed 1 night in May 2025

4/10 Poor

isaac

Disliked: Cleanliness, amenities, property conditions & facilities
I guess you get what you pay for but it was pretty terrible all around
Stayed 2 nights in Apr 2025

2/10 Terrible

Joseph

Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Out in the hall is noisy. Spotted a few roaches.
Stayed 1 night in Apr 2025

2/10 Terrible

joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet was stopped up,the carpet by the front door was ripped carpet was dirty ,will not stay again
Stayed 3 nights in Apr 2025

4/10 Poor

Rico

Liked: Staff & service
Sleep
Stayed 1 night in Apr 2025

2/10 Terrible

Cassi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Lelia

Stayed 1 night in Apr 2025

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smoky

Property is not maintained well. Rooms smell smoky. Minimal breakfast offerings. Disappointing experience.
Stayed 1 night in Apr 2025

6/10 Okay

Randy

Stayed 1 night in Apr 2025

8/10 Good

Rob

Stayed 2 nights in Apr 2025

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean only thing was the parking lot was littered with trash, clothese and other junk. Besides the parking lot enjoyed the stay
Stayed 2 nights in Apr 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever

Stayed 1 night in Apr 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in really good shape. You definitely get a quality room for the vslur price. My kids also liked the hotel. The breakfast was alright too. Food was average but well stocked. I would stay there again.

2/10 Terrible

Derrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They city was not bad but the hotel was not clean. Had to kill a critter, blankets had holes and burn marks, stained towels had other people's hair...
Stayed 2 nights in Apr 2025

2/10 Terrible

Holly

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The whole Building smells like people smoke inside, to the point where it stinks up the room. There were bugs in the bathroom, bathroom was dirty, shower, floor, shower curtain was filthy. Bedding was dirty. Staff was nice.
Stayed 4 nights in Apr 2025

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How they can charge money for rooms the way they are is crazy business… Was meant to be there for 3 nights, only managed 1. The room has this weird sour stench, the room itself is dirty and in the morning, I ending sharing the room with cockroaches. After talking to the receptionist about the Cockroaches, they didn’t say “we’ll move you into another room” they just said “I’ll let someone know” I asked for a refund and the receptionist just looked at me like I was speaking a different language! Never did get that refund… Stay Sure? Stay Far Away!
Stayed 3 nights in Apr 2025

4/10 Poor

James, Clearwater

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The tub was dirty, the carpet in the room was stained and filthy, the hallways had carpet squares that had visible filth all the way down the center. They only had one towel in the room, the rails in hallway were sticky all the way up and down and it seemed like entering a tenement, not a motel. Extremely disappointed in the condition of a Best Western. People were smoking pot in the rooms in several places down the hallway and no one seemed to care. The breakfast was not even close to "deluxe" that they advertised. Not even any hot food. I have stayed in Best Western around the world and chose this for that reason. I have no idea why Best Western allows the use of their good name for this dump. The toilet paper holders were installed across the room from the toilet and only 8-10" off the floor. LOL. The shower rod connections were all rusted. The noise after 1 and 2am in the hallways was crazy. Couldn't call the desk as the phone was not working. Both of the outlets on the desk side of the room didn't work and neither did the plug in the lamp on the desk. The only outlet that worked was behind the TV and accessible only by plugging into a surge protector strip that was sticking out and absolutely filthy.
Stayed 1 night in Apr 2025

2/10 Terrible

Stephany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

If you could smell through a picture

As much as i hate complaining about an affordable room. I am extremely surprised there isn't more honest reviews of this hotel, and thia should be mentioned so others arent blind sided by the pictures. Upon walking in you will be smacked with the smell of cigarette smoke. The staff are friendly. They were quick to help get us new bedding when our bed was full of crumbs/food droppings. I PRAY it was food. The window doesn't open so there is no way to get the hot stuffy cigarette smoke to leave your room. We ended up going to the dollar store and buying a smoke odor neutralizer, a lemon scented spray, a lemon scented essential oil puffer AND disinfectant wipes because there were splotches of pee on our toliet. Cigarette burns in the bed and floor even though it says no smoking. We plan on coming back to visit Ignite Church in the future, but this hotel will not be on the list of safe places.
Stayed 3 nights in Apr 2025

4/10 Poor

Melanie

Disliked: Cleanliness, property conditions & facilities
It was ok, but overall very disappointing. The hotel smelled heavily of cigarette smoke . You couldn’t turn off the water in the shower— it was running a little when I got there and I couldn’t get it off. The hallways were dirty.
Stayed 2 nights in Apr 2025

4/10 Poor

Hedda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I don’t recommend this place to stay.

Not a good place to stay. TV remote is not working. The place has awful smell. From the terrible stairs through walking down the hallway it smells like musty odors. Doesn’t look and fells clean at all. One bed has stained bedding. We arrived late already so we did not bother to have it changed. We just slept in 1 bed. TV remote was not working. Continental breakfast are toast, no cream cheese or anything besides butter, cereals, orange and yogurt. Drinks are coffee and orange juice. No water. Pls note they don’t allow eating and bringing of food outside the breakfast area.
Stayed 1 night in Mar 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

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