6/10 Okay
Jeffrey
28 Oct 2025
Disliked: Cleanliness, property conditions & facilities
TIme to tear it down and start over.....
We stayed in the Lodge, which is away from the main hotel and sits on the beach and golf course. The view was very nice from the room, but that is where much of anything good ends. The rooms and the facility overall is beyond dated. The carpets are disgusting, the floors dirty, and the room balconies look like they could collapse at any moment. The wood trim and soffits are completely rotted out and appear to be ready to fall off. There basically is no guest services here because it is really set up for conferences or golf events, one of which was being set up in the lobby area while we were there. There is one restaurant in the lodge area, which was fine (over-priced as one would expect at a waterfront resort). The service was very good and staff was very friendly. The bathrooms are fine and they provide "bulk" shower products, but there is no shelf in the shower large enough to put them on, so they have to go on the floor or the shower. Seems like the department pushing eco friendly cost savings ideas got the bulk product idea approved and then failed on the implementation plan. Another highly annoying thing is that they add a 3% surcharge on everything for credit card usage, but have a no cash policy in place so you have no choice anyways. Why don't you just raise your prices by another 3% if you're going to gouge every guest for 3% on everything anyways? This is charged even if you charge things to your room. Seems beyond tacky.
Jeffrey
Stayed 1 night in Oct 2025
