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Phoenix Inn Suites Eugene

Property class: 2.5

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Photo gallery for Phoenix Inn Suites Eugene

Lobby sitting area
Indoor pool, outdoor pool
Lobby sitting area
Standard Room, 2 Queen Beds
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
850 Franklin Blvd, Eugene, OR, 97403
  • Place, University of Oregon
    ‪1 min walk‬
  • Place, Bushnell University
    ‪2 min walk‬
  • Place, Hayward Field
    ‪12 min walk‬
  • Airport, Eugene, OR (EUG)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Lobby lounge
Hayward Inn
East University
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 3,092 reviews
The price is €79
includes taxes & fees
25 Aug - 26 Aug
Hayward Inn

About this property

Phoenix Inn Suites Eugene

Along with an indoor pool, this smoke-free hotel has an outdoor pool and a fitness center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Phoenix Inn Suites Eugene offers 95 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Phoenix Inn Suites Eugene, you're just a quick walk from University of Oregon. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and outdoor pools
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Steps from University of Oregon and a 4-minute drive from Autzen Stadium
Phoenix Inn Suites Eugene offers its guests an indoor pool, an outdoor pool, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. The business-friendly Phoenix Inn Suites Eugene also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

This Eugene hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,195 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Phoenix Inn Suites Eugene
Phoenix Inn Suites Hotel Eugene
Eugene Phoenix Hotel
Phoenix Hotel Eugene
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Suites Eugene
Phoenix Suites Eugene Eugene
Phoenix Inn Suites Eugene Hotel
Phoenix Inn Suites Eugene Eugene
Phoenix Inn Suites Eugene Hotel Eugene

Phoenix Inn Suites Eugene Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation unilaterally.
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They place is out of business but Expedia took our reservation anyway. There were no other hotels, so we had no place to stay.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, comfortable and located close to campus. Only drawback is it is next to a railyard and trains run all night and it is loud.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A older property. The property needs to be updated.
Stayed 5 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Nice Staff
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room no daily service during COVID. IT WOULD HAVE BEE GOOD TO HAVE A WAY TO DISPOSE OF TRASH ETC EVERY DAY. NICE LOCATION
Stayed 3 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to U of O campus and near the Interstate for easy access.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Front desk very accommodating
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. I stayed there to visit my sons when they attended U of O. Super convenient to their homes. This trip was for graduation and I was in charge of appetizers for the party, which I had to do in the hotel room. The housekeeping staff were amazingly helpful in getting me situated to prepare my charcuterie boards (done individually in cups). Needless to say, I needed lots of supplies and they were creative in helping me. They went over and beyond!! Thank you so much!!
Stayed 3 nights in Jun 2021
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Great location & friendly staff. Perfect spot for us!
Stayed 4 nights in Jun 2021
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Sorry to hear it’s closing.
Stayed 2 nights in Jun 2021
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Everything was great. The staff was very friendly. However the hotel rooms are due for an update.
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coby on the night staff was really helpful when we came in. The rooms were clean and the perfect size for our family. On the down side, because of the pandemic, the food was bagged and disappointing, but I guess there aren't many things that taste good bagged. Overall, this is the place we'd stay next time we're staying in Eugene.
Stayed 1 night in May 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service
We live within a 50 mile radius of the hotel that we booked online. We had spent the evening out late for a family birthday and we needed a nice place to crash. I called to confirm the reservation went through and they said it did. Upon arrival we had to be buzzed in and then were turned away after the front desk worker asked where we lived(sweet home) Then he said we don't offer rooms for locals. Needless to say I was pissed
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel at a very nice price. You are literally on the beach. Heater wouldn’t come on and staff was very responsive and had it fixed within the hour. I’ll stay there again.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable, room was very clean! Trains going by did not allow us to have the window open for very long and not at nighttime—too loud!
Stayed 3 nights in May 2021
Verified review

4/10 Poor

Patrick

Liked: Cleanliness, room comfort

Terrible Breakfast—Not much to it!

Their breakfast was awful. I got a bagel and a milk. I am a big (not fat) man. I asked for more food like even a piece of fruit or cereal and they answered that they had a limited supply of food. To me it sounded chintzy. I had to go to Starbucks to get breakfast. They should not even be allowed to call this a breakfast.
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pretty nice, provide what is needed quickly and friendly
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, clean and comfortable

Reception friendly and courteous and area very clean. Room and bed very comfortable. We were traveling and there only one night. If in the area again we would arrange another stay.
Stayed 1 night in May 2021
Verified review

4/10 Poor

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very Disappointed

We chose the Phoenix Inn every time we visited Eugene multiple times a year over the last 4 years because we had always been treated so great and the accommodations made it worth the price. This time we were severely disapointed. We understand that Oregon has restrictions due to covid but the mask mandate has literally turned everyone into mask police and they were SUPER rude about it. We visited from a state that has had no mask requirement for a long time now so for them to be so rude and put all their focus on us wearing our mask through the lobby was completely uncalled for. It's not like we gathering in a large area like the breakfast room or conference room. It was literally just us "party of 3" walking in from outside to our room and all they cared about was if our mask was "properly" covering our faces through the lobby. They used to have a nice Buffett which is another reason we stayed there, Now the breakfast is just a grab and go bag and they still charge just as much. On our way out, they told us our son was going to be put on the "Can not return" list because he was told to wear a mask too many times. REALLY? I consistently saw people hurrying through the lobby without a mask in hopes of not getting yelled at the entire weekend and he was the one they chose to focus on? All our friends and family stayed at the Phoenix Inn last week per our recommendation and they all felt they were rude to them as well. I'm sad that our friends trusted us with their vacation plan
Stayed 3 nights in May 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and large, clean rooms.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in a good central location when staying in Eugene. Also, very clean property and nice staff.
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Julie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff

The hotel staff was rude. They said many times “oh you booked on Expedia so...”. I didn’t know hotel.com was Expedia but they actually made me feel bad. I said I called about there being a hot tub and they said sorry we are waiting for chemicals so it’s closed. I said I called before booking (same day) and they said “well you must have spoken to Expedia and we can’t help with false information they give. Really rude.
Stayed 1 night in May 2021
Verified review

4/10 Poor

Muang

Disliked: Cleanliness, staff & service

Joint in the Elevator

Man at the front seemed fake. Just doing his job. Not everyone can be naturally friendly I guess. He did not say anything else besides “have a good night” every time I walked past. It’s like he didn’t know how to make conversation at all. Which is fine, whatever. But he “forgot” to tell me that you have to fill out a form for your breakfast order. He didn’t say anything about it until I asked. Because of COVID, things are different so I wasn’t sure if they even served breakfast. He also could not show me the direction of our room. So we walked around looking for the room. He acted as if we had been there before knew our way around. Place needs to be updated. I get the old school hotel feel but the shower/bath tub was old. Best part was, I took the elevator at one point and found something that looked like a cigarette butt on the floor in the elevator. Looked closely and it was part of a joint! Weed! Came out and let the man at the front desk know, and it didn’t seem to phase him. I guess it’s normal even thought they don’t allow smoking at the place.
Stayed 1 night in Apr 2021