2/10 Terrible
Danith
Travelled with family and small children
24 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I called a day in advance to let staff know I would be checking in late, after midnight, as I was driving up from Marysville. Staff said not a problem and they would make note on my reservations.
Upon checkin staff member named Lacee checked us in, but before she checked us in she had an attitude and said, “I’m finishing my night audits right now and I will check you in after.” Left me with no choice so I said sure. But no time frame or communication when check in would happen. I don’t know what is done for night audits so no clue on when it would be done. I had my little kids with me and everyone was tired as it was 2am. Her lack of sympathy and unawareness of my situation really left an impression on me. Not even to offer water or ask how she can even help make the kids more comfortable while waiting.
Also, breakfast.No meat options on the first morning there.No bacon or sausages as an option for a basic free breakfast. Which is usually the standard.However, Sat morning had sausages so not sure if the inconsistency was on purpose.
Our room had a phone that didn’t even work. We needed more towels and couldn’t even call front desk. I had to ask my eldest to walk down from the 4th floor to get our own towels.
One of my kiddos got car sick and I needed to wash a small blanket.However,the washers and dryers were all out of order.
Yes, you pay for what you get for but even at the lowest rate good customer service is just a basic. Most things “offered” were not available
Danith
Stayed 2 nights in Jan 2026























