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Gatlinburg Town Square

2.5 star property

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Photo gallery for Gatlinburg Town Square

Front of property
Ping pong
View from property
Ping pong
Free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

Free WiFi, bed sheets

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

9.0 out of 10
Wonderful
(67 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(18 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area

GTV Studio

8.8 out of 10
Excellent
(26 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

Free WiFi, bed sheets

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(38 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(2 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

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About this property

Gatlinburg Town Square

Family-friendly hotel with free parking, 8-minute walk to Gatlinburg SkyPark
An indoor pool, a fitness center, and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and laundry facilities. Housekeeping is available on request.
Gatlinburg Town Square offers 100 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Gatlinburg Town Square. During your stay, you're just a quick walk from Gatlinburg SkyPark. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include laundry facilities, an elevator, and a terrace
  • Onsite recreation includes a gym, basketball, and a playground
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park
Gatlinburg Town Square offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a fitness center. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 661 out of 1324 reviews
Rating 8 - Good. 340 out of 1324 reviews
Rating 6 - Okay. 160 out of 1324 reviews
Rating 4 - Poor. 85 out of 1324 reviews
Rating 2 - Terrible. 78 out of 1324 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Amenda

Liked: Cleanliness, staff & service
Disliked: Amenities
I requested a room with a jacuzzi, they gave me a regular room. The toilet was very wobbly. I was able to move rooms but i left my car key in the room and said it wasn't found, would not let us look in the room ourselves. They was rude about the situation.
Bear in the garage 😁
Stayed 4 nights in Nov 2025

8/10 Good

Orestes

Liked: Cleanliness, staff & service, amenities
Clean roo.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer Podrazil

Travelled with group
Liked: Cleanliness, staff & service
Room was clean and the staff was great.
Stayed 5 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room ,comfortable bed
Stayed 4 nights in Nov 2025

6/10 Okay

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable room
Stayed 1 night in Nov 2025

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff was prompt to help but room was nowhere near the photos displayed on Expedia. You know must of the time that's a given but in this case it was way way off. I'd like to come back but only after they remodel the bathrooms and the cabinets and the carpets and stuff. The aesthetic of it all kinda was poor. No real area for vending machine except two random ones. Food vending machine wasnt working. No kind of Continental breakfast or ice machines or anything like a regular hotel. Staff was prompt to help and we did appreciate their dilligence. TVs are like 10+ year old 32 inch TVs you'd find in a childs room.
Stayed 3 nights in Oct 2025

4/10 Poor

Mikayla

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
When we booked this property, we saw photos of a resort with an outdoor and indoor pool, recreation area and the room was really nice. When we checked in, we found out there was 3 locations down the street from each other. By the next day, we realized that the one in the photos was the nicer one and was for people who own a timeshare with the company. There was nothing disclosing that this was a timeshare property. The check in time online also said 4pm and at 5pm our room still wasn’t ready. After we told the front desk we arrived and signed the paperwork, we were sent to another room. The man in that room said we were the first to book under the new system. He told us they were changing the resort to a 5 star resort and just got a new booking system. He told us we were supposed to choose a gift upon booking. He ended up talking us in to attending a timeshare presentation that gave us a $100 Amex gift wed and a free week vacation. Upon attending this talk, we soon realized that he may of pretended to put us into a new system so we though we got a “gift.” Gifts shouldn’t include having to jump through hoops to revive. The staff at this resort were friendly and the room was clean for the most part. But there was a stain on the bottom of my mattress and on the ceiling of the room. I wouldn’t stay here again or recommend it to anyone else. The resort is ran by false advertising and con artists. However, it was a short walk to downtown for shopping and dinning.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 4 nights in Oct 2025

8/10 Good

Spencer

Stayed 2 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
The room itself was awesome. But there was only 1 coffee in the room and I had to call out to get someone to answer the phone. When I tried the single button for the front desk nobody ever answered. Then I had to walk down to the parking garage to housekeeping to get more coffee. Not very accommodating.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Quiet. Nice big room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything and everyone was great!
Stayed 4 nights in Oct 2025

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities
Room was nice but was not what we anticipated.in the pictures of the room that he selected it had a view of the river and our view was another hotel and parking lot as well as believing it was a resort but it ended up being a at a different location that the one that was pictured when we made our reservations. It was also aggravating to have been shuffled into a room right after arrival to discuss timeshares when we had just been driving for several hours and just wanted to get to our reservations and relax.
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Stayed 2 nights in Oct 2025

10/10 Excellent

Lainie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and staff was awesome! We will definitely be back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room with a scenic view from the balcony. We could hear the stream running near the building. The gas fireplace was a little disappointing because the flame was so small.
Stayed 3 nights in Oct 2025

4/10 Poor

Tonya

Disliked: Staff & service, property conditions & facilities
walking distance to things.
Stayed 3 nights in Oct 2025

2/10 Terrible

Tushar

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not good ,..unfriendly staff and broken showers greeted us at this hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

4/10 Poor

Rahul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee, unclean room, smelly floors
Stayed 2 nights in Oct 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen had everything needed. Balcony view was nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Bart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was very friendly and very helpful. The room was very clean and had everything we needed. Thanks for the hospitality.
Stayed 3 nights in Oct 2025

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was very well equipped. It was too cold to use the balcony. The room is amazing and I will be staying there agsin.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay only thing I had an issue with was the third day I was there found a roach running on the counter. But no more after that
Stayed 4 nights in Oct 2025