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Gatlinburg Mountain Inn

2.5 star property
VIP Access

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Photo gallery for Gatlinburg Mountain Inn

Standard Single Room, 1 Queen Bed
Reception
Terrace/patio
Front of property
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
390 East Pkwy, Gatlinburg, TN, 37738
  • Place, Historic Ogle Log Cabin
    ‪8 min walk‬
  • Place, Anakeesta
    ‪9 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪10 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(139 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

About this property

Gatlinburg Mountain Inn

Motel with free parking, near Great Smoky Mountains National Park
A 24-hour front desk and free self parking are available at this smoke-free motel.
Gatlinburg Mountain Inn offers 38 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs. This Gatlinburg motel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Gatlinburg Mountain Inn. During your stay, you're just a quick walk from Traffic Light #3. Enjoy features like free self parking.
  • Free WiFi
  • Free self parking
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of Anakeesta and Ripley's Aquarium of the Smokies
Self parking is free.

This Gatlinburg motel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Sign language-capable staff

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Riverchase lodge
Gatlinburg Mountain Inn Motel
Gatlinburg Mountain Inn Gatlinburg
Gatlinburg Mountain Inn Motel Gatlinburg

Gatlinburg Mountain Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 822 reviews
Rating 8 - Good. 246 out of 822 reviews
Rating 6 - Okay. 101 out of 822 reviews
Rating 4 - Poor. 43 out of 822 reviews
Rating 2 - Terrible. 27 out of 822 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice operators, Thank you! The world is a mess please visit
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Steven, Beavercreek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating for our purpose. Each morning saw a bear roaming the facilities. Staff friendly and accommodated our 1 day early checkout.
Stayed 8 nights in Apr 2025

4/10 Poor

Latisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was okay. It did have a smell of mold to it. And the shower walls had mildew in the corners. And the bed were like sleeping on the floor. We’ve stayed here before and never had any issues. So we was very disappointed when we came back a second time and had these issues. My bedsheet looked like it had dried blood on the sheets and we did contact the office and then did come up and make it right and change everything for us. They were very friendly. But unfortunately we won’t be returning.
Stayed 3 nights in Sep 2025

2/10 Terrible

Stuart

Smelly room.

The smell in the room was overwhelming on the first night so my wife left to sleep at another hotel. The next morning we packed up and left. We wasted our money in a room that we couldn’t even sleep in. Of course they never even mentioned a refund
Stayed 3 nights in Sep 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is hotel is a great location from Gatlinburg and Pigeon Forge. The staff are super friendly and the rooms are cleaned daily. You will have the occasional bear sighting at the back end of the property.
Stayed 2 nights in Sep 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

Was given a key to a room that was dirty. Then worker re-directed me to a clean room, but couldn’t get a key right away. I was told i would get one later. I left and got dinner and was gone for 2 hours. Came back and worker stated still not able to give me room key. It was inconvenient to pay upfront for a room, then be given a dirty room. Then not having access to a contracted room i paid for without a key is absolutely ridiculous and unprofessional. Will never be back. You get what you pay for.
Stayed 1 night in Sep 2025

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modest clean hotel

It is an older hotel, clean, no frills, beds are ok, could use an upgrade in pillows, at the base of the parkway not right on.. they have a bear that visits, we did get to see him..staff are very friendly..would stay here again
Stayed 3 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beds

The room are in great condition but could use new mattresses and pillows
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bargain for our quick trip

The beds were very comfortable for our one night stay. There was an issue with our ac unit, the staff was quick to exchange us to a neighboring room. Staff was very friendly, some of the best I’ve experienced in gatlinburg. Note that the location is somewhat of a walk to the strip, but being said, some awesome dining locations are located across the street from hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Kimberly

Last minute Anniversary trip

It does not offer many amenities, but it is close to downtown Gatlinburg and it has on sight free parking. The rooms were clean but the shampoos and travel sizes were not replenished daily. There is a convenience store across the street and the flapjack breakfast 1/2 block away was awesome! It has a free trolley stop across the street as well, however given the traffic and time of year, walking is recommended. We would definitely stay there again. Those looking for a higher end motel/hotel probably would be disappointed.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property, super nice staff, always good natured, always first with a good morning and smile, nice quiet property close to to downtown Gatlinburg
Stayed 3 nights in Aug 2025

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Nice for the price

Staff was super friendly, hotel was easy to find and a convenient location to downtown for walking. The room was clean. But there is a weird smell in the room almost like its moisture building up or the room hasnt been used in a while but its manageable. Prices are affordable for a quick weekend trip.
Stayed 3 nights in Aug 2025

10/10 Excellent

Samantha

Stayed 1 night in Aug 2025

10/10 Excellent

Ondrej

Stayed 1 night in Aug 2025

8/10 Good

wade

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 3 nights in Aug 2025

10/10 Excellent

Xiaoyong

Stayed 2 nights in Aug 2025

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good prices
Stayed 3 nights in Jul 2025

8/10 Good

Kacinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tayler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Brie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and quite getaway

The bed comfort was quite nice and staff was friendly and polite. I will recommend this place to family and friends
Stayed 2 nights in Aug 2025

4/10 Poor

Hanna

Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Staff was very friendly and helpful. Property could use an upgrade, but overall a great stay for price and location
Stayed 3 nights in Aug 2025

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Just for sleeping

No amenities but that goes with the price. Good to just get sleep and back on the road. Saw a bear in the parking lot.
Stayed 1 night in Jul 2025