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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Indoor spa tub
Room, 2 Queen Beds
Meeting facility
Free daily continental breakfast
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2719 E Cleveland Street, Sundance, WY, 82729
  • Place, Sundance Pond Park
    ‪2 min drive‬
  • Place, Washington Park
    ‪2 min drive‬
  • Place, Devils Tower National Monument
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.6 out of 10
Excellent
(24 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room

Desk, blackout curtains, iron/ironing board, free WiFi

Room

8.2 out of 10
Very good
(19 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Reception
Bear Lodge Motel
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 615 reviews
The price is €67
includes taxes & fees
26 Mar - 27 Mar
Bear Lodge Motel

About this property

Serena Inn & Suites - Sundance

An indoor pool, a 24-hour business center, and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self parking, and an indoor pool are available. This property offers pet-friendly amenities like an off-leash area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and outdoor pools
  • Amenities include a 24-hour business center, laundry facilities, and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Free breakfast is served daily. An indoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Serena Inn & Suites - Sundance. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Sundance hotel is smoke free.

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Indoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel wall almost completely
Stayed 1 night in Dec 2025

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities
Services are great
Stayed 2 nights in Nov 2025

10/10 Excellent

Dann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes and yes
Stayed 4 nights in Nov 2025

8/10 Good

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only hotel in town
Stayed 1 night in Oct 2025

10/10 Excellent

Chelsea

Stayed 1 night in Nov 2025

2/10 Terrible

Jesse

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When first walking into the hotel, it had a musty smell and seem a little outdated. The office had a sticky fly tape, which should have been my first red fIag. Once we got to our room, it was straight bad negative vibes. I then noticed one dead fly, again didn't think much of it. Then I found another dead fly on the little table, then when shaking the bed sheets, another dead fly. Then a fly (alive) on the floor, and ceiling. Also, the AC/Heater is very old, like push and diaI buttons. I refused to stay in that room. We went to the front desk and told them. He said the flies come in when they see light. I'm from NYC, I have never seen flies in 20 degree weather, let alone 6 in a "clean" room. He did give us another room. I thought it was going to be better.. nope. The sheets were dirty, there was old toilet paper roll from the last guest, the bathroom curtain was dirty, they only had 1 full towel for 2 adults and a child. Again, there was 1 fly. They had free breakfast. You couldn't pay me to eat there. I don't know where all these positive reviews came from, which is why we booked here in the first place. Never again. They get 1/2 star for the heater working, and 1/2 star for giving us a new room.
Stayed 1 night in Nov 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything. We had a great stay and will continue to come back
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberley

Stayed 1 night in Nov 2025

10/10 Excellent

Chelsea

Stayed 1 night in Nov 2025

10/10 Excellent

Maila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large, fresh clean room. Adjustable heat & cooling. Friendly, helpful staff. Solid WiFi, plenty outlets, excellent breakfast.
Stayed 2 nights in Oct 2025

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Room appeared clean
Stayed 1 night in Oct 2025

4/10 Poor

Reginald

Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left before breakfast, so i cant commit about that. But i can say the two gentlemen working were very nice, and went out of their way to help. The room was nice, and very clean. It's not a fancy hotel, but i I'll stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Krista

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Robert, Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointment in the hot tub not working, one of the reasons we booked on line. Breakfast simple, biscuits and gravy, cold or hot cereals and toast, bagels and waffles.
Stayed 1 night in Oct 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy booking and nice location
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quite room, good beds
Stayed 1 night in Oct 2025

8/10 Good

Kaden

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

Tess

Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Stayed 1 night in Sep 2025