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Aparthotel

Sandcastles on the Broadwater

3.5 star property

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Photo gallery for Sandcastles on the Broadwater

Dock
Individually decorated, individually furnished, desk, iron/ironing board
Exterior
Outdoor pool
1 Bedroom Apartment | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Washer

Explore the area

View in a map
392-398 Marine Parade, Labrador, QLD, 4215
  • Harbour Town
    ‪2 min drive‬
  • Broadwater Parklands
    ‪4 min drive‬
  • Sea World
    ‪8 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪35 min drive‬

Room options

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | View from room

1 Bedroom Apartment

  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living room

2 Bedroom Apartment

  • 125 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Spa Apartment

2 Bedroom Spa Apartment | View from room

2 Bedroom Spa Apartment

  • 130 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 3 Bedroom Spa Apartment

3 Bedroom Spa Apartment | Balcony

3 Bedroom Spa Apartment

  • 142 sq m
  • 3 bedrooms
  • Water view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

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About this property

Sandcastles on the Broadwater

Family-friendly aparthotel with a fitness center and an outdoor pool
An outdoor pool, a fitness center, and a hot tub are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and an arcade/game room are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a coffee/tea maker, while a flat-screen TV with cable channels and a DVD player provide a bit of entertainment. Housekeeping is available on request.
Sandcastles on the Broadwater offers 25 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of towels can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sandcastles on the Broadwater. During your stay, you're just a quick walk from Ian Dipple Lagoon. Free WiFi in public areas, free self parking, and an outdoor pool are available. This comfortable aparthotel has 25 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a balcony
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym and a playground
  • Just a 3-minute drive from Broadwater Parklands and 9 minutes from Cavill Avenue
Sandcastles on the Broadwater offers its guests an outdoor pool, a hot tub, and a fitness center. Public spaces have free WiFi. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Sandcastles on the Broadwater. Self parking is free.

This 3.5-star Gold Coast aparthotel is smoke free.

Property amenities

Beach

  • Sandy beach nearby
  • Beach towels

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Family friendly

  • Babysitting (surcharge)
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Arcade/game room
  • Gym
  • Fishing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 25 units
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 1:00 PM)
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 6.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 6.0 per day
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
WiFi is limited to 500 MB per room, per stay.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Sandcastles Broadwater
Sandcastles Broadwater Apartment Labrador
Sandcastles Broadwater Labrador
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia
Sandcastles Broadwater Apartment
Sandcastles on the Broadwater Labrador
Sandcastles on the Broadwater Aparthotel
Sandcastles on the Broadwater Aparthotel Labrador

Sandcastles on the Broadwater Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 522 reviews
Rating 8 - Good. 211 out of 522 reviews
Rating 6 - Okay. 58 out of 522 reviews
Rating 4 - Poor. 20 out of 522 reviews
Rating 2 - Terrible. 7 out of 522 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The owners were lovely to speak to and was always helpful when we needed something. Couldn’t fault our time there.

6/10 Okay

Judy

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Timothy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Loved the clean and well maintained pool and bbq area. The view from the room was fantastic. Better attention to cleanliness in the room woud of made the stay better
Stayed 4 nights in Apr 2025

10/10 Excellent

RENEE

Liked: Cleanliness, amenities, property conditions & facilities
Great communication, lovely managers onsite at reception. Spacious, clean, simple but lovely family friendly accommodation. Great pool as well!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it will be going back next year
Stayed 7 nights in Jan 2025

10/10 Excellent

Ian

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Feb 2025

8/10 Good

Carolynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had everything we needed. Will come back again Thank you
Stayed 19 nights in Jan 2025

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff member at check in was friendly and helpful. The location is fantastic, amd we were lucky enough to have a room with water views and a balcony to have dinner and watch the summer storms roll in. Even though it is situated near the highway, we could not hear any traffic noise inside, nor noise from any other apartment. The room was clean and spacious. It is close to shops and not far from the centre of Surfers Paradise. The amenities such as the pool and gym are great as is the allocated parking spot. The only thing that would make it better would be a lift so that people who are unable to walk up stairs could stay. We enjoyed our visit, and would be happy to stay again.
Stayed 4 nights in Jan 2025

10/10 Excellent

mingqing

Liked: Cleanliness, property conditions & facilities
Family friendly apartment, close to beach, very convenient position
Stayed 6 nights in Jan 2025

10/10 Excellent

HEAJIN

Travelled with family
Liked: Cleanliness, room comfort
It was an old but well-maintained establishment, making it clean and comfortable. We plan to return since it is affordable and conveniently located.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karen

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had 2 apartments for ourselves and family, both apartments were very clean and comfortable with everything you would need for a long stay. Nice out look towards the beach. Also had a swimming pool and free underground car park.
Stayed 6 nights in Nov 2024

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thanks heaps for an awesome stay, was a great place and super chill. Other guests were super friendly too. Loved the lizard too!
Stayed 9 nights in Oct 2024

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this place.
Stayed 2 nights in Oct 2024

4/10 Poor

Samrat

Disliked: Cleanliness, property conditions & facilities
Property old, tired and lacked storage of clothing and luggage. Cleanliness and maintenance does not match the price. No lifts from carpark to apartment. We requested an apartment with less flight of stairs but did not get one.
Stayed 5 nights in Sep 2024

8/10 Good

Cortney

Travelled with family and small children
Liked: Amenities
Sandcastles Apartments are great for a family holiday. The pool is amazing, the grounds are well kept, the ladies on reception are fantastic and the location is good if you want to be out of the hustle and bustle of Surfers but close enough to everything. I would stay here again but I would request a different apartment. We had a ground floor apartment right on the main road and it was very noisy, especially cars taking off from the traffic lights late at night right outside our bedroom. The apartment was also in need of some refurbishments and repairs. We did get this apartment at a great price for the week so that may have been taken into account and I would say that the value outweighed the negatives. All in all, great stay on the Gold Coast! Thank You!
Stayed 7 nights in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Madeline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time with my family in the 3 bedroom spa apartment was very spacious and comfortable for a 5 day getaway very close to the shops and dining areas great location. Beautiful pool and bbq area aswell. Lady at the reception was veey helpful also and accomidating with late check in. Thank you
Stayed 5 nights in Sep 2024

10/10 Excellent

Alison

Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. Great swimming pool and close to shopping
Stayed 2 nights in Aug 2024

8/10 Good

Hayley

Liked: Cleanliness, property conditions & facilities
Fantastic place great spot for buses and walks along the front
Stayed 7 nights in Aug 2024

4/10 Poor

gary

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
very welcoming and friendly staff
Stayed 2 nights in Aug 2024

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We booked at Sandcastles on the Broadwater as it was close to where my daughter lived. Lovely clean units that have aged a little, but suited our purpose as we needed the three bedroom. However it doesn’t have an elevator and if coming up from the garage where your car is parked, it’s four flights of stairs. Doesn’t sound like much, but it is when lugging up your bags. Also no rubbish chute. So the same when you have to removed all of your rubbish throughout your stay. The only other thing is the traffic noise, at times it can be very loud. Other than that, staff are lovely, you can hire beach towels that save you packing one and it’s located in a good area. It’s close to supermarkets, pubs, cafes and Harbour town is about a five minute drive for all your shopping needs.
Stayed 7 nights in Jul 2024

8/10 Good

Vicky

Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Great for families, pool was awesome, loved the walk to the beach, coffee shops and restaurants nearby were excellent. Fantastic customer service. We will be back!
Stayed 5 nights in Apr 2024