2/10 Terrible
Ismail
Travelled with partner
28 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again. Was charged an upgrade free to switch from a non smoking room, to a smoking room, cool no problems. Went to the non smoking room that I just paid extra for and it was ridiculous. SUPER dirty as if someone was just in there with fresh cup marks on the table promoting me to take nearly 30 photos. After I went back to the desk to switch back into a non smoking room because it would be clean unlike the first one. The worker was very unhelpful and had an attitude the whole time. When I asked her if I will be getting the upgrade charge refunded since I’ll no longer use a smoking room she stated “I’m not sure if that’ll be refunded I’ll have to speak to the manger tmr.” I said okay and continued to check in. She stated I’ll be charged an additional $100 deposit for the room cleanses. I asked if the deposit will be back in my account ASAP because I have bills coming out soon she stated “yes it will be back on the card within two days guaranteed. I then asked her to write that it will be available in 2 days guaranteed on the receipt paper for the record which she did. Come to find out the next day the the fee won’t be refunded for at least 5 business days and she completely mislead me and now I will be behind on my bills never coming back paid more here than other places and got a wayyy better experience.
Ismail
Stayed 1 night in Sep 2025