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Quality Inn Cromwell - Middletown

2.5 star property

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Lobby
Property grounds
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily continental breakfast

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Free WiFi
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
111 Berlin Rd, Cromwell, CT, 06416
  • Place, TPC River Highlands
    ‪7 min drive‬
  • Place, Brownstone Exploration & Discovery Park
    ‪8 min drive‬
  • Place, Wesleyan University
    ‪8 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 Queen Bed, Non Smoking
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includes taxes & fees
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About this property

Quality Inn Cromwell - Middletown

Riverfront hotel with free breakfast and a health club
This hotel features a health club, a snack bar/deli, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Cromwell - Middletown. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym and ice skating
  • 7 minutes by car from Dinosaur State Park and 7 minutes from Wesleyan University
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A health club, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Cromwell - Middletown. Free self parking is available.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 235 out of 1000 reviews
Rating 8 - Good. 253 out of 1000 reviews
Rating 6 - Okay. 203 out of 1000 reviews
Rating 4 - Poor. 148 out of 1000 reviews
Rating 2 - Terrible. 161 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Gavriel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was broken. Property sorely in need of renovation. Everything old and worn out. Wobbly bed.
Stayed 1 night in Aug 2025

2/10 Terrible

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There were people running around the hallways and man and woman consistently slamming the doors legit all night long!! ALL NIGHT! Never again will i stay there.. NEVER
Stayed 1 night in Aug 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was inoperable during my stay, which was an inconvenience. The person on duty was able to accommodate my party and keep it on the main level to avoid using the stairs, which I can't do due to health issues. One of the reasons for choosing this hotel was the breakfast being served. The breakfast was more of a snack than a breakfast. There was bread( white or wheat) to toast, blueberry muffins(mini), pastries that were cut into strips, yogurt, a pancake machine (they were not fully cooked), and 2 kinds of dry cereal plus oatmeal. This was the same each day. It was not what I would have expected from this hotel. Overall, the stay was enjoyed. The rooms were clean, and it was quiet.
Stayed 10 nights in Jul 2025

8/10 Good

inyang

Travelled with partner
Liked: Staff & service, amenities
The room was very neat, Breakfast was also basic, not too far from sopping areas, we stayed 5 nights & we enjoyed every moment of it.
Stayed 6 nights in Jul 2025

6/10 Okay

Melissa or Noel

Travelled with family
Disliked: Room comfort

Alright stay for the inexpensive price

Elevator wasn’t working, beds were uncomfortable and air conditioning was struggling to maintain set temperature. Staff was very friendly.
Stayed 5 nights in Jul 2025

4/10 Poor

Jadwiga

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Laura

Travelled with family
Employees were great! Couldn't turn shower faucet maintenance came right away to turn it , but it drips stream of water if not turned super tight. Sink didn't have stopper, put a towel so my makeup items didn't go down the sink.
Stayed 1 night in Aug 2025

6/10 Okay

Denise

It was an okay stay for a quick run.
Stayed 1 night in Aug 2025

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down, staff unhelpful, shower leaked heavily, holes in the walls, breakfast was very limited and not restocked. Elevator was broken which meant dragging luggage up and down stairs. Easy location and plenty of parking though.
Stayed 6 nights in Jul 2025

8/10 Good

Robert

Liked: Amenities
Toilet was very slow flushing
Stayed 5 nights in Jul 2025

8/10 Good

ShelliAnn Patrice Perrin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean and quiet, would definitely recommend.
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was helpful but although this location was going through "renovations" there were a lot of areas that showed wear & tear that we felt couldve been fixed. Things from the cheerios at breakfast being stale to a not pleasant oder in our rooms (we felt we had to stop af thr close drug store to but room fresheners), things were a bit off and disnt meet our expectations. A bit disappointed. The location was good for our needs though and close to some great restaurants. It was on the chaper side so i guess a teminder 'you get what you lay for.'
Stayed 2 nights in Jul 2025

4/10 Poor

Wanda Lee

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Water Damage in the bathroom made it feel less than desirable.
Stayed 1 night in Jul 2025

10/10 Excellent

phylese

Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Stayed 1 night in Jul 2025

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Moataz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad admin

It was not bad The breakfast buffet was very poor and the elevator is not working you have to go up with your luggage’s to the fourth floor on the stairs and very bad administration and poor behavior
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful. Facility itself was dated. The room was clean but the hallways could have been cleaner.
Stayed 3 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Smelly and dirty in the stairway, corridor and room! Elevator not working.
Stayed 1 night in Jul 2025

6/10 Okay

brantly

Stayed 1 night in Jul 2025

8/10 Good

Denise

Travelled with partner
Stayed 3 nights in Jul 2025

6/10 Okay

Patrick

Stayed 1 night in Jul 2025

10/10 Excellent

Joel A

Travelled with family
Liked: Cleanliness
Staff was very helpful and friendly
Stayed 3 nights in Jul 2025

6/10 Okay

Nancy

Stayed 2 nights in Jun 2025