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Best Western Helena/Capitol Hotel

2.5 star property

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Photo gallery for Best Western Helena/Capitol Hotel

Lobby
Desk, laptop workspace, blackout curtains, soundproofing
Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
Exterior
Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1714 11th Ave, Helena, MT, 59601
  • Place, Montana Historical Society Museum
    ‪8 min walk‬
  • Place, Montana State Capitol
    ‪8 min walk‬
  • Place, Cathedral of St. Helena
    ‪3 min drive‬
  • Airport, Helena, MT (HLN-Helena Regional)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 43 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(7 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, blackout curtains, soundproofing

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior
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La Quinta Inn & Suites by Wyndham Helena

About this property

Best Western Helena/Capitol Hotel

Hotel in Helena with a casino and airport shuttle service
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. Housekeeping is available on request.
Best Western Helena/Capitol Hotel offers 106 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Best Western Helena/Capitol Hotel. During your stay, you're just a quick walk from Montana Historical Society Museum. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Montana Historical Society Museum and Montana State Capitol
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A roundtrip airport shuttle is free (available 24 hours). A casino, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Helena/Capitol Hotel. The hotel can provide concierge services and wedding services. Self parking is free. A complete renovation of Best Western Helena/Capitol Hotel was completed in August 2024.

This Helena hotel is smoke free.

Family Roots - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Family Roots

Things to do

  • Casino
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a state park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (94 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1988
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - August 2024
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jorgenson's Helena
Jorgenson's Inn
Jorgenson's Inn Helena
Jorgenson`s Hotel Helena
Jorgenson`s Inn And Suites
Jorgensons Hotel Helena
Jorgenson's Inn Suites
Ramada by Wyndham Helena
Helena Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel
Best Western Helena/Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel Helena

Best Western Helena/Capitol Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 1001 reviews
Rating 8 - Good. 277 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stormy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good value

Front desk staff was very nice. Room was clean, very comfortable bed. Breakfast was made to order and good.
Stayed 1 night in Sep 2025

10/10 Excellent

PEGGY, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk gentleman was friendly and helpful. The room was clean and comfortable. The location was central to a lot of businesses. I will definitely stay at this location in the future. Thank you for a wonderful stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Greg E

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was very clean. The staff was very nice and easy to work with. It was a pleasure staying there.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable place. Would stay again. Good location
Stayed 1 night in Aug 2025

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

We had a good time in Helena and this hotel helped make it that way. Everything was good, clean and convenient. The only issue was that the bathroom drains did not work very well. We reported it to the front desk the last day we were there and they said they would get it fixed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite which was very nice. We had an issue with slow draining bathtub and it was repaired immediately. Front desk staff were very friendly and made you feel welcome. The free breakfast options were limited but well prepared. Hot and cold cereal options would be good to include as well as fresh fruit.
Stayed 6 nights in Aug 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and building that is a little outdated in the hallways but great in the room. Staff was very friendly and helpful. They provide breakfast vouchers to the restaurant next door with limited but sufficient options of freshly cooked breakfast items. So much tastier than prepackaged muffins and hard boiled eggs. Easy parking and centrally located in Helena for activities all around the town. Will definitely stay here again.
Stayed 2 nights in Aug 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and pillows! Great breakfast. My only complaint is or coffee maker didn’t work but the lobby had coffee.
Stayed 1 night in Aug 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place
Stayed 1 night in Aug 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean good breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Great place
Stayed 1 night in Aug 2025

4/10 Poor

Rita

Disliked: Amenities, property conditions & facilities
I've stayed in far nicer places for $440! Location was poor, having to traverse Helena to get to it. Marked poorly from the street to the entry. Had to park in a different lot to stay. Room was really small. No ice machine or beverage on the floor. Had to go down to the 1st floor. Photos make it look updated, but it's not. Keep looking would be my recommendation.
Stayed 2 nights in Jul 2025

6/10 Okay

janet

Business traveller
Stayed 2 nights in Jul 2025

8/10 Good

Zoe

Travelled with family
Very friendly staff, clean rooms and great location
Stayed 3 nights in Aug 2025

10/10 Excellent

Matt

Stayed 1 night in Jul 2025

8/10 Good

Harvey

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Goran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Amazing breakfast at a restaurant attached to the hotel. Free access to the gym across the street. Walkable distance to the capitol building and near by restaurants.
Stayed 2 nights in Jul 2025