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Best Western Helena/Capitol Hotel

2.5 star property

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Photo gallery for Best Western Helena/Capitol Hotel

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Exterior
1 bedroom, desk, laptop workspace, blackout curtains
Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pet-friendly
  • Laundry
  • Air conditioning

Explore the area

View in a map
1714 11th Ave, Helena, MT, 59601
  • Montana State Capitol
    ‪8 min walk‬
  • Cathedral of St. Helena
    ‪3 min drive‬
  • Carroll College
    ‪4 min drive‬
  • Helena, MT (HLN-Helena Regional)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(6 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Annex Building

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Refrigerator & Microwave, Annex Building

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 43 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Family Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Helena/Capitol Hotel

Hotel in Helena with a casino and free breakfast
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning. Housekeeping is available on request.
Best Western Helena/Capitol Hotel offers 106 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Best Western Helena/Capitol Hotel. During your stay, you're just a quick walk from Montana Historical Society Museum. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Montana Historical Society Museum and Montana State Capitol
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A casino, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Helena/Capitol Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. A complete renovation of Best Western Helena/Capitol Hotel was completed in August 2024.

This Helena hotel is smoke free.

Guests are served free breakfast.
Family Roots - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Family Roots

Things to do

  • Casino
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a state park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (94 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1988
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - August 2024
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per day.
  • Cribs (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jorgenson's Helena
Jorgenson's Inn
Jorgenson's Inn Helena
Jorgenson`s Hotel Helena
Jorgenson`s Inn And Suites
Jorgensons Hotel Helena
Jorgenson's Inn Suites
Ramada by Wyndham Helena
Helena Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel
Best Western Helena/Capitol Hotel Helena
Best Western Helena/Capitol Hotel Hotel Helena

Best Western Helena/Capitol Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 70 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was a storage area. Bathroom was built for someone 4 foot tall.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good large suite in excellent condition.
Stayed 1 night in Jun 2025

2/10 Terrible

Carl

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We didn’t get the room we ordered on Expedia and no accommodations were made for that
Stayed 2 nights in Jun 2025

8/10 Good

Cathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I judge a motel room by pillows and water pressure. Both were excellent in this location. I didn't see it for myself but I heard that the pool was under construction. And the restaurant was in a weird place, and had a bar/casino across from it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Cody

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Kelli

Disliked: Property conditions & facilities, room comfort
I booked a room and paid and they called the day of check-in and said I booked a room that didn’t exist. They had no other rooms to offer and then asked if they should cancel my reservation, even though I didn’t have a room. They should not let me book and pay if they did not have a room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne, Bothell

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful stay in Helena! The staff were the most friendly and helpful hotel staff we have ever encountered! The room was clean, beds were comfortable, and the showers were hot. What more could you ask for? Oh! The breakfast was great next door at The Crooked Frog.
Stayed 2 nights in Jun 2025

2/10 Terrible

Mari

Stayed 2 nights in Jun 2025

10/10 Excellent

Annette

Stayed 2 nights in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Uu
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and nice staff

Staff super nice. Bed too soft and room doors slam loudly.
Stayed 1 night in Jun 2025

10/10 Excellent

Annegret, Mabank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a trip from Texas to Canada and reserved the room while driving. The hotel was very easy to find. The gentleman at the reception was very friendly and recommended a close by restaurant. The room was clean, quiet and we had a great restful sleep.
Stayed 1 night in May 2025

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, clean, easy access to restaurants gas stations. It was a bit noisy early morning the doors closing where pretty loud. Other than that great experience.
Stayed 2 nights in May 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except....shower water pressure was beyond awful. I understand the concept of saving water but my shower had to be twice as long as normal (just to rinse off) thus...wasting more water. People look forward to a nice refreshing shower when traveling but this is not it.
Stayed 5 nights in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service and how friendly people were.
Stayed 2 nights in May 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good!
Stayed 1 night in May 2025

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place was super clean and quiet
Stayed 1 night in May 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Very comfortable rooms and very clean. Good price too!
Stayed 1 night in May 2025

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were comfortable. Hotel is updated and clean. Staff was attentive and courteous. We will definitely stay again!
Stayed 1 night in May 2025

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

AMBER

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Not so great.

Check in went good although front desk didn’t know how to book with a gift card. Once we arrived in our room, it was really big and perfect for our family. However, when we were about to settle in after a 10hr drive day, we noticed the beds were filthy and full of hair. I went to the front desk and he sent cleaners to reclean our room while we stood in the room for over an hr waiting. Once it was reclined we were super satisfied with the overall room. We did notice the elevator stopped working as well during our stay, but it got fixed. They discounted me 50$ for the inconvenience which was ok.
Stayed 1 night in Apr 2025

10/10 Excellent

FRED, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Apr 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms had comfortable bed but pillows sucked. No bath towels, we had to call for them. We hot 2 breakfast vouchers but when we went for breakfast it was closed! Went to lobby for coffee and it was cold.
Stayed 1 night in Apr 2025

10/10 Excellent

Rolf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025