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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Superior Room | Living area
Beach
Exterior
Property grounds
Lobby lounge

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪12 min walk‬
  • Rainbow Falls
    ‪4 min drive‬
  • Port of Hilo
    ‪8 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪11 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View

Family Suite, Ocean View

  • 18 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory

Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

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View from property

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  • Pool
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  • Laundry
  • Housekeeping
4.0 out of 5, Very good, (1006)
The price is €146
for 1 room
includes taxes & fees
18 May - 19 May
Hilo Reeds Bay Hotel

About this property

Wild Ginger Hotel

Hotel with free breakfast, near Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
The free breakfast at Wild Ginger Hotel gets good marks from our customers. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include laundry facilities and a shared microwave
  • Guests have great things to say about the central location and the clean accommodations
  • 12 minutes by foot from Hilo Farmers Market and a 4-minute drive from Rainbow Falls
Free breakfast is served daily. Public spaces have free WiFi. Wild Ginger Hotel also features a garden, a picnic area, and laundry facilities. Free self parking is available.

This Hilo hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 280 out of 682 reviews
Rating 8 - Good. 143 out of 682 reviews
Rating 6 - Okay. 72 out of 682 reviews
Rating 4 - Poor. 62 out of 682 reviews
Rating 2 - Terrible. 125 out of 682 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gail

Disliked: Property conditions & facilities
The pictures online are misleading. The place is in poor condition. I suspect the photos are very old. They do not represent the current condition.
Stayed 1 night in Feb 2025

6/10 Okay

Elizabeth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wild Ginger did state the atmosphere and accommodations. The frogs and birds were in chorus thruoghout the night. Therefore a restful night was not to be had. Breakfast started at 730am but i had to leave without coffee. There was no tv or internet so, i found other things to do. The building could withstand paint touchups. The host was very kind and pleasant. Shower cutai s need to be changed out. I liked having the fan on. No AC.
Stayed 1 night in Jan 2025

8/10 Good

Gaylyn, Waimea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, great location - walk to Hilo town for sightseeing and shopping. Don't expect luxurious accommodations
Stayed 2 nights in Jan 2025

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Did not have expectations. Needed a place to stay on short notice. Would give one more star had the price been more reasonable. The place is old and run down. Flooring peeling up, paint peeling, rooms its self is unlevel. That being said bedding, towels clean, comfortable enough beds. Would stay at hostel in town next time.
Stayed 1 night in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Was an affordable place to stay. But the place felt very dilapidated there was a room next to ours that was boarded up. The staff when checking in didn’t really communicate and there was no staff at checkout time. But they did send lots of emails before check in. Did get the security deposit back. At dinner we got made fun of when we told our server where we were staying. But it worked for the night if you’re adventurous and laid back could work for you. But I know people who wouldn’t have stayed the night. If it were half the price I paid I’d probably been more generous with the stars but yeah definitely not up to par for the price even if it is in Hawaii.
Stayed 1 night in Jan 2025

2/10 Terrible

Maria

Stayed 2 nights in Jan 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Hilo and included breakfast. But the property is shabby, hot water is almost nonexistent, there is no soundproofing between rooms. Would not recommend
Stayed 1 night in Jan 2025

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service
Old School Hawaiian Aloha n Charm..rooms Old yest comfortable n clean..Ill come back ..Staff Local ... sweet n helpful..Hilo Aloha
Stayed 1 night in Jan 2025

6/10 Okay

Robert, Golden

Liked: Staff & service
Disliked: Cleanliness
Have gone there for many years. Staff is great. Facility needs lots of work.
Stayed 3 nights in Jan 2025

2/10 Terrible

Cindy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Justin

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wow, this is a difficult review. When we got there it was late, around midnight. Thefront doorwas locked and there was no bell or buzzer so we knocked a few times and afters few minutes a young lady came and opened fhe door. She looked us up and said it was to late to checkin. After telling her mywife was pregnant and we needed our room she called her manager and they said ok. She checked us in and gave us our room key. We had ordered a double room but the one we got only had a king bed which wasn't helpful as we also had kid's with us. We brought it up and she said it was the only room they had and the only double was taken. She gae us a rollaway bed which barely fit in the room. When we went to take a shower we discovered that our room had NO hot water. We went to the desk and we were told that it can take a while and to run the hot. Water for 20 or so minutes. We let it run for 30 and no ht water. I think this is a horrible waste of water and money. We told them the hot water ever showed up and they said they have two communal baths in the lobby that have hot water. So we all headed up there just to find luke warm water in oe shower and a little warmer in the other. The place was clean, no bugs, no bad smells and clean linens. The building is in serious disrepair but it was the one thing i ejoyed. Thetrue to hawaii visual experience was great and the landscaping was beautiful. I wouldnt stayhere again if i need hot water.
Stayed 3 nights in Jan 2025

6/10 Okay

Dana

Stayed 1 night in Jan 2025

10/10 Excellent

James, Pahoa

Stayed 1 night in Dec 2024

4/10 Poor

Melody

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great.

In the first room there were major structural problems. Beams were rotting and being held up by paint. The floor bent and creaked. The plumbing couldn’t even do a full flush. I was glad no bed bugs but there were broken windows and a heavy mildew smell.
Stayed 2 nights in Jan 2025

6/10 Okay

Ulani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James, Pahoa

Stayed 2 nights in Dec 2024

2/10 Terrible

Abbi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lisa

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

This place was horrible. Poor lighting. No AC. Dirty Rooms. told it takes 10-15 minutes to heat up water so if we needed hot water sooner, they offered a public shower on the main floor. I did not stay here! Checked out right after I checked in.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keep your expectations very low!

Down the creek stairs, and once you get past the construction site, you can make your way to the room. Not a bad size. I wouldn’t say it felt “clean” but tried to have a shower and it pretty much “spat” at me. Was told I could go back up stairs to shower up there.nno thanks. The noise… all night the birds or whatever just drove me insane! So loud!! The “continental breakfast” was a begal or a small stoggy blueberry muffin. Some dodge looking egg. No coffee but creamer out for coffee. Weird. For the price, and I somehow paid a lot less than “advertised” on a special deal. It was still 3 times more than what I’d have wanted to pay.
Stayed 1 night in Dec 2024

2/10 Terrible

Philip

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like living in a jungle. Flies, bugs, spiders, even a lizard in the room. Towels were dirty and stained, amenities were expired, no hot water when showering. There was mold on the breakfast food items and coffee machine was not working and didn't have coffee available last 4 days out of 7 days stay.
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building is clean but old, the roof can use a good cleaning and fresh paint. No issue with hot water for shower. Breakfast is ok, fresh fruit, bagel, muffins.
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice people on the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria C

Stayed 5 nights in Nov 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

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Flights

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