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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Relax in a serene ocean-view setting surrounded by lush tropical vegetation and palm trees.
Stroll through a serene tropical garden surrounded by lush greenery and palm trees, offering a tranquil escape with ocean views.
Enjoy a buffet-style dining experience with a beautifully set table and artistic touches.
Relax in comfort with a large bed, two nightstands, and a beautiful painting above.
Experience the rich cultural heritage in this traditional room, featuring a large sculpture, intricately patterned wall hanging, and ornate lanterns.

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪10 min walk‬
  • Rainbow Falls
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View

Family Suite, Ocean View

7.4 out of 10
Good
(26 reviews)
  • 18 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(18 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

7.2 out of 10
Good
(82 reviews)
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory

Shared Dormitory

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Twin Bunk Bed

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About this property

Wild Ginger Hotel

Hotel with free breakfast, near Hilo Farmers Market
A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
The free breakfast at Wild Ginger Hotel gets good marks from our customers. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Features include free WiFi in public areas and free self parking, plus laundry facilities.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include laundry facilities and a shared microwave
  • Guests have great things to say about the location and the clean accommodations
  • 12 minutes by foot from Hilo Farmers Market and a 4-minute drive from Rainbow Falls
Free breakfast is served daily. Public spaces have free WiFi. Wild Ginger Hotel also features a garden, a picnic area, and laundry facilities. Free self parking is available.

This Hilo hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 730 reviews
Rating 8 - Good. 148 out of 730 reviews
Rating 6 - Okay. 81 out of 730 reviews
Rating 4 - Poor. 62 out of 730 reviews
Rating 2 - Terrible. 135 out of 730 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Charming but noisy

Charming old building, but it needs some love. The bathroom door got stuck shut twice b/c the door catches on the frame. The bed was comfy and the shower pressure was good. Main reason for less than 5 stars is crappy neighbors with lots of yelling. The windows are single pane so we got "serenaded" by coqui frogs and could hear the planes coming into Hilo airport.
Stayed 1 night in Apr 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the property seemed very cozy but once inside our room we found that the walls were paper thin, the showers were ice cold no matter how long you let the water run and we were only able to get 1 towel. After leaving the hotel early we were promised a refund for the last 2 days of our trip which 3 days later is still nowhere to be seen. Aside from the beachfront view this place doesnt have much going for it and has alot of work to do if they want to keep future guests happy. 3 out of 10.
Stayed 3 nights in Apr 2025

10/10 Excellent

william

Stayed 4 nights in Apr 2025

2/10 Terrible

Arni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terible

I have never stayed in worse place.
Stayed 1 night in Apr 2025

2/10 Terrible

Debbie

Stayed 2 nights in Apr 2025

4/10 Poor

thomas

Disliked: Property conditions & facilities
The TV didn’t work the fan shut up when you turn off the light and the floor was uneven
Stayed 1 night in Apr 2025

2/10 Terrible

Andrei

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worst experience ever. The building is literally falling apart, clogged drains, no AC, NO Bathroom WINDOW (lots of mosquitoes), dirty lobby and lots of really weird people. 0/10

10/10 Excellent

Donna A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old Hawaiian look that the Wild Ginger Hotel provides. There were no fancy pictures or decorations but what they did have, gave me a sense of old Hawaii. I enjoyed every bit of staying there and I plan on staying there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cute, eco-friendly, family owned, walkable to shop

We loved the place!
Stayed 3 nights in Apr 2025

2/10 Terrible

Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay far from this property. From the very first glance it appeared unsafe and should be ruled condemned. So sketchy I REQUESTED TO CANCEL. and was denied. 24 hour policy they say. They should consider closing while remodeling if that is what they are doing.
Stayed 1 night in Apr 2025

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved all the natural plants. We were in the end unit and the floor was very slanted. The place was very dilapidated. A building of some kind right next to our room had almost completely fallen down. Seemed very unsafe in our room. No hot water and just a dribble in the shower. Drawers taped shut, etc. Actually hole in the glass window. Many things wrong.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa Porter

Liked: Cleanliness, staff & service, property conditions & facilities
Old school for sure but would stay ahain
Stayed 1 night in Apr 2025

2/10 Terrible

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities
The room key didn’t work and after 10 pm no staff working on the premises an no one answering the phone. I almost ended up like homeless
Stayed 1 night in Apr 2025

4/10 Poor

Valerie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No Tv. Hot water was spotty. It’s dated. But a good place to stay to rest your body and your mind for the night
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

What type of traveler are you?

I normally don't leave reviews but wanted to point out a few things that way future travelers have more information. The hotel is located in downtown Hilo. From my understanding downtown Hilo has a policy of keeping it as a historic site so all the buildings are original. This hotel would also be the same. I also believe this hotel is over 100 years old. That means that there is no air conditioning, no tv. Your breakfast will consist of fruits, coffee, pastries, and span musubi. The time that we were there we had to use a communal shower if we wanted to take a warm shower as the regular water temperature in our room never got warm. In my opinion there are two types of travelers. On one side you have the ones that are here for the experience, others are here for the comfort. If you are a couple or travelling with family make sure you know in what camp you are in. I was fine with our situation but my husband not so much. That is why I am writing this review to inform people. If I read this type of review previous to us booking, unfortunately this would not be a hotel I would have selected again for the reasons above.
Stayed 2 nights in Mar 2025

4/10 Poor

Ken & Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had reserved their "Luxury Renovated King Room" nine months ago. We wanted the extra space. Upon checking in we found the room was a small room with a Kingsize bed, and no place to sit and hardly walk. I informed the front desk of the room description that we had reserved. I was told they did not have such a room. The whole eight days we were there, we saw no one of management. The ladies who worked the front desk and cleaned were wonderful! Emailing the hotel management after returning from our trip, they said they had taken possession in late 2024. They admitted they knew of the misrepresentation, and they apologized that I was caught in this process. Before I emailed the management, I looked on their website which still had the "Luxury Renovated King Room" listed. As of now their website has been corrected. No adjustment for the misrepresentation has been made. We found the outside of the building is in extreme disrepair.
Stayed 8 nights in Mar 2025

10/10 Excellent

Taito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Eric

Allowed me to make reservation after last allowed checkin time. They did contact with alternative method, by which time, had also expired. No stay, no refund. Scam and shady buisness.
Stayed 1 night in Apr 2025

4/10 Poor

Konou

Stayed 1 night in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service
A bit old and outdated, but quaint and great location!
Stayed 1 night in Mar 2025

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was working on maintenance
Stayed 2 nights in Mar 2025

10/10 Excellent

Donna

Stayed here 20 years ago after Leon Russell concert at Palace Theatre. Still Charming, old style Hawaii. Took awhile for hot water to heat, cool water was invigorating. Grateful for fan in room. It’d been better if ceiling fan’s bright light was on different switch.
Stayed 1 night in Mar 2025

8/10 Good

Mary

Stayed 1 night in Mar 2025

6/10 Okay

Harold

Travelled with partner
All in all it was ok
Stayed 1 night in Mar 2025

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