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Best Western Maple City Inn

2.5 star property

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Photo gallery for Best Western Maple City Inn

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Business centre
Free buffet breakfast
Reception
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
1 Canisteo Sq, Hornell, NY, 14843
  • Place, Hornell Erie Depot Museum
    ‪3 min walk‬
  • Place, Railhead Brewing Company
    ‪13 min walk‬
  • Place, Veterans Memorial Park
    ‪14 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Maple City Inn

Hotel in Hornell with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available once per stay.
Best Western Maple City Inn offers 62 air-conditioned accommodations with coffee/tea makers and designer toiletries. 40-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Maple City Inn. During your stay, you're just a quick walk from Hornell Erie Depot Museum. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and conference space
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Hornell Erie Depot Museum and Railhead Brewing Company
  • Dogs welcome for a fee
Best Western Maple City Inn offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. The business-friendly Best Western Maple City Inn also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Hornell hotel is smoke free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Business services

  • 24-hour business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per day, plus a deposit of USD 40 per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 40 per day
  • Pet fee: USD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hornell
Comfort Inn Hotel Hornell
Hornell Comfort Inn
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Best Western Maple City Inn Hornell
Best Western Maple City Inn
Best Western Maple City Hornell
Best Western Maple City
Best Maple City Hornell
Best Western Maple City Inn Hotel
Best Western Maple City Inn Hornell
Best Western Maple City Inn Hotel Hornell

Best Western Maple City Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 324 out of 726 reviews
Rating 8 - Good. 265 out of 726 reviews
Rating 6 - Okay. 82 out of 726 reviews
Rating 4 - Poor. 37 out of 726 reviews
Rating 2 - Terrible. 18 out of 726 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Justin

Travelled with partner
Disliked: Cleanliness
Bathroom not clean. Long black hair all over the floor as well as in the shower.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel, Gloucester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy acces
Stayed 1 night in Sep 2025

10/10 Excellent

Stuart

Stayed 1 night in Aug 2025

6/10 Okay

Heidi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.
Stayed 1 night in Aug 2025

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2025

10/10 Excellent

Rachel Ellen, Bath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2025

8/10 Good

santina

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stay was good. But hotel was run down- ceiling was peeling and falling apart. We were given a handicap room which is fine but we didnt need one. We could hear everyone above us move. And the shower made the bathroom floor a mess
Stayed 1 night in Aug 2025

4/10 Poor

Dyasia

Business traveller, Travelled with partner
Disliked: Amenities
No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.
Stayed 1 night in Aug 2025

8/10 Good

Nicholas, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

The staff was super helpful. The breakfast was great. And the overall experience was wonderful.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Its a motel full of construction workers

Only ONE staffer on to check guests in, guests piled up, no one to help resolve computer issues while another checked guests in.
Stayed 1 night in Jul 2025

8/10 Good

Albert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Yolene

Travelled with family
Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.
Stayed 1 night in Jul 2025

6/10 Okay

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.
Stayed 1 night in Jul 2025

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly!!
Stayed 2 nights in Jul 2025

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service
Staff was nice, but very run down area and building looked run down and outdated. Room was clean and amenities were adequate
Stayed 2 nights in Jul 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room
Stayed 2 nights in Jul 2025

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a little small but we were the only ones there. The breakfast provided was great. Check in was very slow. The room was a decent one. Large fridge and microwave. Otherwise average but clean. Rate was high for what it was, but it was also graduation weekend. Would stay again at a lower rate.
Stayed 1 night in Jun 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service
I had to cancel my reservation a week before the trip. No one answered the phone and they still assume I was there. They will not respond to a message from Expedia. Would never recommend this hotel to anyone!!
Stayed 1 night in Jun 2025

4/10 Poor

Peter

Stayed 4 nights in Jun 2025

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Old and dated.
Stayed 1 night in Mar 2025