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Best Western Maple City Inn

2.5 star property

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Photo gallery for Best Western Maple City Inn

Relax in this spacious room with a large bed, sofa, and comfortable seating area.
Welcome to our reception area, featuring three reception counters and framed artworks on display.
Relax by the pool surrounded by lounge chairs and a small table.
Enjoy meals in the dining area with a large table and comfortable chairs.
Work and unwind in style with a desk, two monitors, and a comfortable chair, plus a large window with a view of the outdoors.

Popular amenities

  • Laundry
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
1 Canisteo Sq, Hornell, NY, 14843
  • Hornell Erie Depot Museum
    ‪3 min walk‬
  • St. James Hospital
    ‪5 min drive‬
  • Alfred University
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

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Relax in a serene outdoor space surrounded by lush greenery, featuring a grill and seating area.

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  • Pool
  • Breakfast included
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  • Parking included
4.8 out of 5, Exceptional, (199)
The price is €147
for 1 room
includes taxes & fees
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About this property

Best Western Maple City Inn

Hotel in Hornell with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available once per stay.
Best Western Maple City Inn offers 62 air-conditioned accommodations with coffee/tea makers and designer toiletries. 40-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Maple City Inn. During your stay, you're just a quick walk from Hornell Erie Depot Museum. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and conference space
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Hornell Erie Depot Museum and Railhead Brewing Company
  • Dogs welcome for a fee
Best Western Maple City Inn offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. The business-friendly Best Western Maple City Inn also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Hornell hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Business services

  • 24-hour business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per day, plus a deposit of USD 40 per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 40 per day
  • Pet fee: USD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hornell
Comfort Inn Hotel Hornell
Hornell Comfort Inn
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Best Western Maple City Inn Hornell
Best Western Maple City Inn
Best Western Maple City Hornell
Best Western Maple City
Best Maple City Hornell
Best Western Maple City Inn Hotel
Best Western Maple City Inn Hornell
Best Western Maple City Inn Hotel Hornell

Best Western Maple City Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 302 out of 679 reviews
Rating 8 - Good. 255 out of 679 reviews
Rating 6 - Okay. 76 out of 679 reviews
Rating 4 - Poor. 32 out of 679 reviews
Rating 2 - Terrible. 14 out of 679 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Amenities
Great stay, rooms are very clean and comfortable, very friendly staff, Tracy is very attentive and welcomed us with fresh coffee when we arrived!
Stayed 1 night in May 2025

10/10 Excellent

Ezekiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel stay to come see my people at Alfred State College
Stayed 2 nights in Apr 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, convenient restaurants, and amenities
Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service
Nothing
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jourdan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and close to our destination.
Stayed 2 nights in Apr 2025

6/10 Okay

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was slow in the evening. Person was fine just seemed overwhelmed. Additional morning/check out staff helpful. Room was large and as described. A definite plus and was clean. Refrigerator was larger than most and microwave was also a nice size. Bathroom products good quality. The hotel area is not one I would stay in again. Our room faced someone’s back yard. Parking was limited. We arrived at night and didn’t see until am. Didn’t get to have breakfast other guests were hovering and stacking food and we had a time limit. This was part of college visit and we have been staying at different hotels and types. This best western was nice and if in a different area would recommend more.
Stayed 1 night in Apr 2025

10/10 Excellent

Jara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable at a great price
Stayed 1 night in Apr 2025

2/10 Terrible

julian

Disliked: Staff & service
I have been trying to get a hold of staff via the phone to query reservation and its been a day i havent gotten through
Stayed 1 night in Mar 2025

8/10 Good

Harley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was fast and easy, many options for the continental breakfast, pool area was clean. Definitely recommend bring snacks/drinks with you as there is no vending at this location. Says they offer drinks and snacks for purchase in main lobby but its very limit there was hardly anything there. 3 bags of cheese puffs and a few drink options
Stayed 1 night in Mar 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and clean place
Stayed 1 night in Mar 2025

8/10 Good

Jared

Stayed 1 night in Feb 2025

8/10 Good

Teela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly and the location was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Pasquale

Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2025

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk was awesome!
Stayed 1 night in Jan 2025

10/10 Excellent

Jose, Washingtonville

Stayed 1 night in Jan 2025

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean bathroom was adequate
Stayed 1 night in Jan 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Room 119

Would gave been good except saggy bed and ac/heater didn't work properly - setting said 61 and it was more like 91. No way to turn it down except for turning it off. Temp and bed comfort are pretty high on my list for important hotel room features. Sorry about this review but I hope this is helpful for them or for others. Dont get room 119.
Stayed 1 night in Jan 2025

10/10 Excellent

Noel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all kind and friendly and made sure we enjoyed every aspect of our stay
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to where I had to go. Staff was helpful and informative.
Stayed 1 night in Dec 2024

8/10 Good

jennifer

Stayed 1 night in Sep 2024