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Best Western Maple City Inn

2.5 star property

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Photo gallery for Best Western Maple City Inn

A hotel room with a bed, a sofa, a coffee table, a desk, and two lamps.
A swimming pool with a no diving sign, a 5-meter depth marker, and a 5-meter width marker.
A reception area with marble countertops, a dark wall with a colorful abstract painting, and a potted plant.
A hotel room with a dining area, a fireplace, and a kitchenette.
A Best Western Maple City Inn with a modern exterior, multiple rooms, and a parking lot.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Canisteo Sq, Hornell, NY, 14843
  • Place, Hornell Erie Depot Museum
    ‪5 min walk‬
  • Place, Railhead Brewing Company
    ‪13 min walk‬
  • Place, Veterans Memorial Park
    ‪16 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

A hotel room with a large bed, a TV, a desk, and a lamp.

Standard Room, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a large bed, a TV, a desk, and a lamp.

Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 queen beds, nonsmoking

A hotel room with two beds, a desk, and a chair.

2 queen beds, nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, a desk with a chair, a television, and a lamp.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a television, and a wardrobe.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a chair, a sofa, and a TV.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Best Western Maple City Inn

Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available once per stay.
Best Western Maple City Inn offers 62 air-conditioned accommodations with coffee/tea makers and designer toiletries. 40-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Maple City Inn. During your stay, you're just a quick walk from Hornell Erie Depot Museum. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and conference space
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Hornell Erie Depot Museum and Railhead Brewing Company
  • Dogs welcome for a fee
Best Western Maple City Inn offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. The business-friendly Best Western Maple City Inn also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Hornell hotel is smoke free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Business services

  • 24-hour business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per day, plus a deposit of USD 40 per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 40 per day
  • Pet fee: USD 40 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hornell
Comfort Inn Hotel Hornell
Hornell Comfort Inn
Comfort Hotel Hornell
Comfort Inn Hornell Ny
Best Western Maple City Inn Hornell
Best Western Maple City Inn
Best Western Maple City Hornell
Best Western Maple City
Best Maple City Hornell
Best Western Maple City Inn Hotel
Best Western Maple City Inn Hornell
Best Western Maple City Inn Hotel Hornell

Best Western Maple City Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 359 out of 807 reviews
Rating 8 - Good. 286 out of 807 reviews
Rating 6 - Okay. 89 out of 807 reviews
Rating 4 - Poor. 44 out of 807 reviews
Rating 2 - Terrible. 29 out of 807 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice comfortable stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room.. nice staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fresh and nicely displayed. The room was clean and the staff was helpful.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was underwhelming, but the location is good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Steven

Liked: Property conditions & facilities
Rooms were clean and comfortable. Breakfast was pretty decent. Would stay again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the pool was warm, and the staff was helpful and friendly.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Cherish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there the sweet lady at the desk Saturday morning was so sweet and so helpful! The hotel was so clean and the beds were so comfortable! I was able to use the pool with my grandson and we had the pool to ourself!! Will be coming back!!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, comfortable bed
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The evening desk staff was awesome. She was very polite and helpful. Breakfast was good but some of their equipment was being repaired so options for some meals were less. The pool was great! We would definitely stay there again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my staff, we had no issues.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Bron

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, okay breakfast, need vending machine that except cash?
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rachel Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Rita

Liked: Cleanliness, amenities
The room was clean, parking good and breakfast ok.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean, rooms cleans. Breaksfast was okay, not much options, but it was more than just bagels and danishes. Room had microwave and fridge, just wish they had rooms with a kitchennette.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly and the location was great.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, convenient restaurants, and amenities
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly!!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and clean place
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay.
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Robert

Expedia! Hotel staff was great! My reservation kept getting declined due to virtual card.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
The stay at the Best Western in Hornell was Excellent. The rooms were spotless, the workers were pleasant and courteous and they made our stay special. Wish every hotel could be like this.
Stayed 1 night in Nov 2025