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Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property

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Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

55-inch Smart TV with cable channels, Netflix, streaming services
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Fitness facility
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View in a map
400 Convention Blvd, Hot Springs, AR, 71901
  • Place, Hot Springs Convention Center
    ‪1 min walk‬
  • Place, Bathhouse Row
    ‪8 min walk‬
  • Place, Oaklawn Racing Casino Resort
    ‪7 min drive‬
  • Airport, Hot Springs, AR (HOT-Memorial Field)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(16 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, Two Double Beds, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non-Smoking, Accessible

8.4 out of 10
Very good
(14 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite One King and One Sofa Bed Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Deluxe Suite One King and One Sofa Bed Corner

8.6 out of 10
Excellent
(20 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(103 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(36 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Premium Suite With 2 Double Beds

  • Sleeps 5

View all photos for 2 Room Suite-Pure Wellness-2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

2 Room Suite-Pure Wellness-2 Double Beds

  • Sleeps 6

1 King Presidential-Mobility Access Ri-Shwr

  • Sleeps 3

2 Double Bed Suite Hearing Accessible

  • Sleeps 6

2 Queen Beds Corner Premium Suite

  • Sleeps 6

Premium Corner King Suite

  • Sleeps 4

View all photos for Suite With 1 King Bed And Tub-Mobility And Hearing Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite With 1 King Bed And Tub-Mobility And Hearing Accessible

  • Sleeps 4

King Suite-Hearing Accessible

  • Sleeps 4

View all photos for 1 Bed King Executive Suite

Living area

1 Bed King Executive Suite

  • Sleeps 4

Corner Suite 2 Queen Beds

  • Sleeps 6

1 King Pure Suite Mobility/Hearing Access Tub

  • Sleeps 4

View all photos for 2 Double Bed Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Double Bed Suite

  • Sleeps 6

King Suite With Mobility Accessible Roll-in Shower

  • Sleeps 4

Two-Room Presidential King Suite

  • Sleeps 4

1 King Prem Ste Mobility/Hearing Access Tub

  • Sleeps 4

Premium King Suite

  • Sleeps 4

Two-Room Suite With 1 King Bed-Pure Wellness

  • Sleeps 4

1 King Bed Corner Suite With Shower

  • Sleeps 4

View all photos for Two-Room King Suite With Shower

Combined shower/bathtub, free toiletries, hair dryer, towels

Two-Room King Suite With Shower

  • Sleeps 4

Two Room Suite With 2 Queen Beds

  • Sleeps 6

View all photos for 2 Queen Beds-2 Room Suite Hearing Accessible

1 bedroom, in-room safe, desk, laptop workspace

2 Queen Beds-2 Room Suite Hearing Accessible

  • Sleeps 6

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About this property

Embassy Suites by Hilton at Hot Springs Convention Center

Hotel with free breakfast, steps from Hot Springs Convention Center
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Weekday breakfast is free. Other amenities include a bar/lounge, WiFi in public areas, and valet parking.
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Embassy Suites by Hilton at Hot Springs Convention Center gets high marks from our customers. During your stay, you're just a quick walk from Hot Springs National Park. A free manager's reception, an indoor pool, and a restaurant are available. This property offers pet-friendly amenities like an off-leash area.
  • Free full breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Hot Springs Convention Center and 5 minutes by foot from Hot Springs National Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Embassy Suites by Hilton at Hot Springs Convention Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 8400 square feet (780 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton at Hot Springs Convention Center also features gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton at Hot Springs Convention Center was completed in April 2025.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton at Hot Springs Convention Center has a restaurant on site.
Cascades - This restaurant serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,400 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - April 2025
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 645 out of 1161 reviews
Rating 8 - Good. 247 out of 1161 reviews
Rating 6 - Okay. 127 out of 1161 reviews
Rating 4 - Poor. 74 out of 1161 reviews
Rating 2 - Terrible. 68 out of 1161 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Eunju

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is a lady who did not have a name tag was very unprofessional. She supposed to charge the card I put it through Expedia, and kept saying my card is declined. I even called to credit card company and company said my card is nothing wrong. The company said the hotel should put wrong information of my card. I suggested to try the card reader and it worked. She did not say anything about sorry or excuse about the inconvenience. Also, one day, they did not finish cleaning my room. They took out used towels and trash can, but they did not fill up new towels, tissue, and toilet paper. I asked what happened at the front desk, but they had no idea.
Stayed 4 nights in Aug 2025

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Me and my children and my mother-in-law all had a wonderful time. But you can never go wrong with Hilton. The only thing I will say is me and my mother-in-law really wanted some mimosas this morning and we’re able to because the bar was not open. Not sure what time it opens, but it would have been nice to been able to get a drink in the morning. We’re on vacation anyway. Other than that, it was quite relaxing and was a fantastic, memorable trip.
Stayed 1 night in Aug 2025

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to everything.
Stayed 1 night in Jul 2025

10/10 Excellent

Lakesha, Hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I really enjoyed my stay. Room was very clean. Location was ideal. Food from the bar was good..
Stayed 2 nights in Aug 2025

10/10 Excellent

Coymicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Family Vacation

The breakfast is always good at the Embassy! The drinks and comfort of the bar is exceptional. The bed is veryyyyyyy comfortable and the bathroom was great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could have been better

Yes, they have a pool. No, the pool is not functioning. When picking hotels, we picked this one over others based on the fact it had a pool. We normally stay at the Waters by Hilton (amazing hotel), but this time we were traveling with 2 kids and having a pool was a plus! When we first asked about the pool being closed, we were told it was temporarily closed for cleaning. When we asked again, we were told it was closed for an undetermined amount of time due to a part needing to be ordered. We were also told, since we booked through Hotels.com, there was nothing that could be done about the inconvenience. That if we had booked directly through the hotel we could have been compensated. The room cleanliness could have been better. The bathroom sink and counter had hair from past guests and the floor didn't appear to be vacuumed. When we moved the small ottomans in the living area, there was trash underneath. Overall, we weren't pleased with this hotel and won't be staying here again. We expected a lot more given that it's a Hilton brand hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Talia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

James

Clean and staff was very helpful
Stayed 2 nights in Jul 2025

8/10 Good

Cynthia, Searcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast buffet was disappointing. The made to order omelet was excellent but I waited over 30 minutes in line to get it. The pastry selection was limited and what was available was not tasty
Stayed 2 nights in Jul 2025

4/10 Poor

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
I really needed 2 queen beds but got only one king it was nice but the kids suffered on the couch bed!
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Need more staff for the morning breakfasts. Buffet kept running out of utensils and plates. Had to skip the omelettes due to only on chef for the length of the line.
Stayed 3 nights in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Staff & service
Disappointed and Frustrated – Not Worth $300 a Night. I don’t typically leave negative reviews, but our stay at Embassy Suites Hot Springs Conference Center was so disappointing that I feel compelled to share. We paid over $300 for a one-night stay, and it was a miserable experience from start to finish. After waiting over 40 minutes to check in, we were told that the room we had selected during mobile check-in was not available. The alternate room had a terribly sagging bed that clearly hadn’t been replaced in years, and we could barely sleep. My back hurt all night. There were no linens or pillows for the sofa bed. We asked for them twice and were only given one sheet. The hotel was completely packed with multiple large family reunions, which led to food containers scattered throughout the lobby, loud music blaring, and shouting in the hallways late into the night. At 12:45 a.m., I walked out into the hall because the noise was so out of control and couldn’t reach anyone at the front desk by phone or app message. The quiet hours we were told started at 10 p.m. were not enforced. The chaos extended to the pool, which was so crowded and unmanageable that we had to leave. We had originally considered staying a second night, but made the decision early on that we would never return. For $300 a night, I expect a safe, clean, and relaxing stay,not sleepless chaos, poor customer service, and lack of basic room accommodations. Very disappointed. Best part was leaving.
Stayed 1 night in Jul 2025

8/10 Good

Lejana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet area and the staff was very friendly. The rooms was very nice.
Stayed 2 nights in Jul 2025

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very nice however for the price there was way to much going wrong.
Stayed 1 night in Jul 2025

6/10 Okay

elisabeth

Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is updated & the furniture is firm. You could walk the half mile to the shopping area/bathhouses, but you can get closer. I would certainly stay here again
Stayed 1 night in Jul 2025

8/10 Good

candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay again
Stayed 1 night in Jul 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities
We wound up staying the same days as a cheer camp - nowhere on any hotel events page nor even the convention center's website (attached to the hotel via a skybridge) was this event mentioned. Because of this, & supposedly some glitch in their booking systems, the room we had booked was over-sold & they could not give it to our family of 6. They instead wanted to put us in A room that might sleep 3 before we had to make pallets on the floor or 2 separate rooms; they eventually found a set of connecting rooms, & I was told they would comp the second room since they couldn't give us our original room. Found out the 2nd night of our 3-night stay that they were supposed to tell me they were only comping ONE night of the second room and "had us checking out of the second room the second night." Um...NO. The number of people on our reservation did not change from the original reservation, so why would the front desk staff have marked us down for that? They argued it had been explained; I rebutted it had not. So they comped nights 1 & 2 of our stay for 2nd room, & charged us $159 extra for the last night of our stay for the second room. At no point was our original room booking offered as a way to only have to pay for a single room, but they thought having 4 minors with nowhere to sleep was reasonable. 1 out of 3 elevators was nonfunctional. No extra bedding in the rooms for the hideabeds. King beds highly uncomfortable. No shuttle services available. Pool room insufferably hot.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff were helpful. Breakfast was adequate.
Stayed 1 night in Jul 2025